Hotels near bamboo bamboo, Beppu

Some stains in the toilet. Hotel is not very near the station. The staff at the hotel is excellent. Overall, I will still recommend this hotel.

Amazing location, 3min walk from beppu station, 10min walk to beppu kitahama bus centre which has a direct bus to fukuoka airport. Best hotel room during my one month trip around Japan rooms with netflix available and free ramen, ice cream and yakult. Super friendly staff and can leave luggage before check-in. Make sure to try all the different onsen rooms as they have different mineral properties!

Travel with a group of friends to Beppu but only 4 of us decided to stay at Amanek for 2 nights. This was the best decision ever as we were closed to the JR station, eateries, Tokiwa shopping mall, Donki and the beach were within walking distance. Only few staff could speak English. Those who speak Japanese only also try their best to serve the guest. I am impressed by how clean and new the whole hotel is. Best of all, I love the free flow of juices & beverages. You could also do take away in the UCC coffee disposible cup. Love the choice of either western or local breakfast with free flow of side dishes. I am surprised by how big the bedroom is and spacious bathroom. The gym equipment tho basic, are new & in good condition. The onsen is clean & modern & I love the warm rooftop pool with an awesome view! Amanek is thoughtful to provide guest with a basket to hold all your onsen needs. Upon check out, I was overcharged for my 2 days of breakfast. The staff was quick to rectify the problem & refunded me on the spot. Yes, would definitely stay in Amanek again in my next visit to Beppu! Thank you for the awesome stay!

My wife booked this hotel for us for our weekend in Beppu. We selected this hotel based on the price, parking, and location. It is within walking distance to the train station and down town area. They have parking here which is a plus. The staff was very friendly, the individual helping us spoke great English which made check in/out easy. They have breakfast here, because of COVID, it was not buffet style, but the trays were nice and the food was great. The rooms were perfect, they were modern, spacious, and had everything we needed, plus the bed was comfortable. Overall, we had a great stay here.

The room was clean and comfortable with many storage areas, but for an elderly mother with poor knees, the following points were few 々 problems. The threshold of the toilet door is too high, and it is difficult to cross the threshold. I was wondering if I could catch my leg. I have a hand indoors in the large communal bath, but I gave up using it because there was no handrail in the open-air bath. There are two types of bath chairs with different heights in the cherry blossom bath, but for my mother who has difficulty bent her knees deeply, all of them are low, and I finally sat down and washed my body while feeling pain in my knees. In the hotel I used in the past, there were many places where the bus chair with high seats was installed. I will also use those who have problems with their legs and waist, so I would be happy if you could improve this point.

Excellent service, food, view, room - oh, what could I complain about? Everything felt amazing from the moment I entered the hotel. The hotel had a no-shoe policy, and they maintained it sparkly clean. The outdoor onsen was an infinite-pool onsen that was facing the ocean, which was mesmerizing. The breakfast buffet spread catered to my every-so-picky taste buds, and the restaurant was overlooking the sunrise. Other aspects of my stay that I greatly valued was the good quality of skincare products given and the incredible service. If I had to make one complaint, that would be the slight inconvenience of getting to-and-fro the hotel by bus on public holiday (taxi to the JR station is still affordable - about 850¥). If you drive, it would be amazing.

Really enjoyed this unique hotel that has a mix of art, onsen, great views and decent food. The room (419) was not luxurious but was well designed, the balcony overlooked the extraordinary landscape that is Beppu, the greatest feature was the semi open-air onsen bath facilitated by the floor to ceiling windows, connected to the generous deck space. It was fun to walk around the gallery space and admire the interesting architecture, color palettes, and exhibits championing Beppu culture, landscape, flora, fauna etc. Sitting in the Peak restaurant for dinner, I was amused that one of the waitstaff was a robot that ferried food and empty dishes back and forth. Dinner was laid-back, had a window side seat that allowed me to enjoy the city glitter below. My stay here was at a fraction of another Beppu hotel on this trip, in many ways I enjoyed this place more and would not hesitate to come back.

All the meals were very delicious. The staff were also very polite. The only disappointing thing was that the room was not relaxing. The bed mat was not fixed in place, so it moved every time I had tea or went to the toilet, and there was no lighting at my feet, so it was hard to walk at night. Although the hotel is located on a hill, the bath in the room was completely visible from the outside, which made it hard to relax. It was disappointing that I couldn't relax in the free-flowing hot spring water.

We booked the Sora western room type, which was described as having two double beds and three futon beds. However, upon arrival, I didn't see any futon beds in the room nor were they offered. In terms of service, I expected a better introduction to the rooms given the price I am paying. We received a very simple introduction to the common area, but didn't get a room tour showing where things are located, which Yukata to wear indoors and outdoors, etc. I've paid a similar price for another onsen hotel where we received a much better reception upon arrival. We did ask for breakfast in the room for more privacy, and while we were able to do that for half the price at other hotels in Fukuoka, the staff didn't seem to understand when we asked about it. Overall, the amenities and room are really good, but service-wise, it's hit or miss.

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th