To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(106)
Positive reviews(6)
Reviews with photos/video(3)
Guest User
Luxury Junior Suite Ocean View
Checked in Jun 2023
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Jun 20, 2023
Very nice complex...but out of 12 restaurants..3-4 was open. Entertainment could had been better. Food is just avg and room service is disappointing
Guest User
Luxury Junior Suite
Checked in Jan 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Mar 8, 2024
Had an amazing time. Great for kids
Guest User
Luxury Junior Suite Ocean Front
Checked in Jan 2024
Family
1 Reviews
3.5/5
Posted on Jan 24, 2024
Great resort to stay
Guest User
Luxury Junior Suite Swim Out
Checked in Feb 2024
Travel with friends
44 Reviews
5.0/5
Outstanding
Posted on Mar 10, 2024
Whether it is the hotel design and supporting facilities, or the guest room facilities and hardware, especially after the service has caught up, the environment is particularly beautiful. Rachel from the guest relations department of the hotel is very attentive. This is my second time here. Every time she helps me arrange a room in advance, which is very worry-free. She also helps me upgrade the room type and has a caring butler! This time I stayed in a cool water view king bed room, and the room was well arranged.
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MejiaPablo
Luxury Junior Suite
Checked in Oct 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 3, 2023
A lot of luxury, very cool, there is no parking, you leave your car on the street, the dishes were not washed well, the use of the sailboat is free, but they charge you 200 pesos for environmental tax and they give you a bracelet that says it is 58 pesos because of this tax and they don't give bracelets to everyone, someone does business there, then the rivers say in the ads that they close at 7, but the staff takes you out at 6, and the main attraction of the water park is still useless. So I would return, the food in the Brazilian restaurant is very good, better than in the oriental one, which is the only one you have to reserve.
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6/7
ADOLFO
Luxury Junior Suite
Checked in Aug 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 21, 2023
The hotel is very, very large, the people are very attentive, the services are great, my only comment, the specialty restaurants to my liking, the menu was not so good.