Hotels near Albercas Moon Palace @Sunrise, Benito Juarez

The adult pool at the grande was awesome. Anabel & Carla went above & beyond to take care of us. They both deserve recognition. We saw Ruben at a few different places. He was the best. Can’t wait to come back to have him as a bartender. Viviana was so professional. She did everything she could to make our stay enjoyable. We had a few flaws, but she took care of them right away. Salvatore also made the stay enjoyable. He kept in contact w/ us to make sure we were all ok. Such a gentleman. Overall it was a great week w/ amazing staff. 👍🏼👍🏼 to the Moon Palace!!

Haven’s beaches, location, and staff were amazing. Considering the price, we expected to not have the typical watered down alcohol/ meh food all inclusive experience, which unfortunately proved to be the case. You couldn’t get a buzz from the drinks unless you were injecting it straight into your veins. The only great restaurant was the Italian one. The coffee shop was also fantastic. The pools were beautiful, and there were always beach and pool beds available. The staff are very warm and friendly. Our jacuzzi never worked correctly and it turned out that you had to turn on the outside lights to get it to work, which we were never told. The nightly activities and the club are a bit cheesy, but the staff is doing the best they can. Big shoutouts to Pamela, Alfredo, Eli, and John, who were absolutely too notch staff. The rooms are beautiful and the rain shower is amazing! I think the overall value for experience is overpriced based on the food and beverages.

From first glance the place looks nice and the rooms had very large incredibly comfortable bed, this is where the positive feedback ends unfortunately. Let me begin with the towels. After coming out of the shower I opened up what appeared to be a clean folded towel and low a behold a large brown skid mark or blood stain the size of an average sized forearm was on it. I complained at reception and asked for a new towel but nobody apologised or offered to take away the old towel from our room which seemed a bit odd. Secondly I was over charged on a taxi ride to town and discovered this after paying the driver cash and noticing the driver enter the hotel to hand over commission to the receptionist after they both thought I left in the lift to my room. After I got into the lift I immediately forgot to ask the receptionist for a plate and fork and witnessed this very popular “tourist taxi hustle” which I’ve had enough of duration my stay in Mexico. Secondly the hotel food was on the same par as economy class on board food 15 years ago. The rooms don’t have robes or slippers either and the floors are made of wood so the comfort level lacks a little bit for the price. The flies and mosquitoes were throughout the entire hotel and this began to be very annoying especially when trying to relax in any location throughout the hotel. The cleanliness of the place is below average and this is the finally key point for us. Luckily we only stayed for 2 nights due to Kiwi.com not paying Swiss International and we missed our flights. I high recommend not staying here especially if you’re a couple wanting a relaxing escape. It fitted the purpose for 2 nights only! I highly recommend anyone to go stay in Cozumel and hire an AirBnB. We stayed for 5 months and it’s worth every min. We still love Mexico.

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

The hotel is elegant and well looked after/clean. The rooms were very clean and spacious with balcony and sea view. All the staff are very attentive, friendly and work hard to make your stay as pleasant and relaxing as possible. Esteban, who works at the pool, went above and beyond to make our stay extra special. So kind and attentive - a true gem of a person. I did not try the spa but everyone I spoke to said the massages were out of this world and the spa must have been beautiful and serene. The food we had at the hotel was outstanding. Pool food, breakfast, lunch and dinners were all delicious and plentiful (we attended a corporate event but food was provided by the hotel). Overall, our few days at the Waldorf Astoria in Cancun was a very positive experience.

It was our first time at an all inclusive, and we booked at the Hideaway at the Royalton Riviera. Some of the reviews we saw said that the resort was incredibly rundown and in poor shape, and that was not our experience at all. There is some construction going on at the resort but it's being done as unobtrusively as possible. Room: 9/10 - good bed, brightly lit, good pillows, AWESOME shower, plenty of products in both shower and mini bar. The water took a minute to stop smelling funny in the shower, but cleared up after a few minutes of running it. Food: 6/10 - I would say this is not the resort to go to if you're a foodie. The food is fine, but nothing to write home about. Dorado was the best restaurant, and if you're in the hideaway section, go there for lunch every day. Caribbean restaurant was good as well. Zen,the teppanyaki restaurant was fine, the cook didn't cook the bean sprouts when he was cooking the rest of the vegetables, which is a shame cause I love bean sprouts. The online menu also said there was supposed to be soup and dessert which never showed up, but we also didn't realize that until afterwards. The food we did have was again good, standard teppanyaki fare: steak, chicken, salmon, and fried rice, but nothing to write home about. Stay away from Taj if you're a fan of Indian food, you'll only be disappointed, and you can get the same recipes on the buffet. Drinks: 9/10 - The cocktails are good. Provided you're alright with mostly samey sweet fruity boozy concoctions. Which I am. Coffee was a pleasant surprise! Both drip coffee in restaurants and the cafe off the lobby were quite good. Juice bar in the buffet in the mornings is awesome as well. Staff: 10/10 everyone we met was super friendly. Special shout-out to Alfonso and Yessica at the beach bar, they were great. Pools:10/10 We only spent time at the hideaway pool, and it was a good time. Chill in the morning and got rowdier as the day went on, which was fun. The Pisces bar under the Dorado was closed for construction which was a shame cause that's definitely where we would have hung out. Shows: 10/10- we didn't sit and watch but one show, but walked past several and they all seemed fun. Fire breathing, acrobatics, and some traditional dance. Something was happening every day, and there were little popup things throughout the days as well. A tuna carving demonstration, several cooking demonstrations, pop up musical acts, really made the place feel vibrant. Beach: 10/10 saved the best for last. Much more relaxed than the hideaway pool. Less crowded. Less going on. Great place to just chill. The first few days were in the wake of a tropical storm that buzzed the area, so there was a lot of seaweed, but by the third day here, the beach and ocean had cleared up and the beach was a downright pleasant place to stay. Now, all that being said, don't expect a sugar sand crystal clear water beach experience here, it's not that. But it's a fine beach to spend an

This place is perfect relaxing luxury. The Mexican sun, incredibly friendly staff who treat each guest with kindness and humor, choice of 3 restaurants and a little convenience store. The food is good (especially the sportsbar—Baja tacos are amazing!), choice of pools and a whirlpool. It is clean and well-maintained. Be sure to get a massage from Liliana (5stars) on the beach or in the cool indoors. (Thank you Liliana and Claudia…it was amazing!) We had most meals and drinks at tiki hut with Manuel serving drinks and recommending menu items. They will also bring food to your lounge chairs. The activities crew are engaging and fun with Guillermo, Ivan, Ana—we attended the guacamole class, margaritas, ceviche, bingo, name-that-tune, water exercise. Lots of fun without pressure to join. The other guests adopt the tone set by the staff—friendly, welcoming. This has become the vacation I’ll measure all future vacations against. 10/10 would recommend. I will be back!

Exceeded our expectations !!!! Amazing new hotel across the street from the airport . We booked four rooms for one night, as we had an early morning flight and had been in Isla Mujeres for a family trip . First and most important, the hotel was very clean. Check in was quick and the staff was very friendly. They even gave us vouchers for complimentary cocktails in the hotel bar. We had dinner at the restaurant on site . The fish tacos were the best that we had eaten on our 12 day trip . The room was cold , the bed comfortable and the shower hot . There were complimentary bottles of water in the room . The hotel also offers room service, which some of our group opted for . Unfortunately , we did not take advantage of the large pool area on the 3rd floor, but it did look inviting ! I would recommend this hotel to anyone looking for accommodations close to the airport . The shuttle runs every 30 minutes 24 hours a day .

Juan took very good care of us, he sent the shuttle bus to pick us up at the airport, and was very welcoming and kind ,rooms are really clean and spacious, breakfast is very tasty

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.