Guest User
December 14, 2024
I tried to change the date or cancel the reservation with Trip and the hotel itself (sending the requested supporting documents), because my 1-year-old son was diagnosed with pneumonia and was unable to travel, extremely symptomatic, with a recurring fever and productive cough, in addition to desaturation. But neither of the two establishments changed the date or canceled the reservation, causing me to lose the amount invested. They did not have the slightest bit of empathy for the situation. I am extremely disappointed and in disbelief with the situation.
Original TextTranslation provided by Google