Hotels near Henderson Books, Bellingham

I had booked a couple treatments at the Spa, which I had saved up gift cards from the last 3 years. I booked over the phone because I wanted a recommendation of what massage to get for back and neck pain. I unfortunately went with their recommendation which was not a massage at all. I'm not going to say which treatment it was, because it's not the employees fault, it was simply not what I was needing or asked for. I was completely mislead in choosing a treatment. And for someone who does this *maybe* once every couple years, I am beyond disappointed. I spoke to the receptionist as I was checking out. When she asked how my service was I was honest but there wasn't any mention of resolution. The response was ”I'm so sorry, your total is..”. There were a few people behind me so I checked out and left because I didn't want to hold up the line. I emailed the chrysalis after my appointment, explaining the situation and asking for a refund for the 90 minute service. They messaged back unapologetically and offered 30 minutes of a massage. I then asked if I could get a 30 minute refund instead and I never got a response. I've emailed them twice since and have received nothing. I've gone here once every few years since I was a teenager, and have recommended it to my family and friends. But I will now be telling all of them not to come to the chrysalis because the customer service in management is terrible. There are other great spas and professionals in the area, I'd recommend everyone to go somewhere else. Super lame chrysalis

The hotel was clean and free of clutter. The décor was modern and tasteful. I found the front desk very courteous and welcoming. The meet and greet hour was good in the sense that it gave us a free coupon for either a clam chowder and drink. The exterior was clean and free of garbage. The rooms were large and spacious. The soaps and shampoos were dispensed from a large bottle and they smelled good, if you like lemon grass sage. I will definitely go back to this hotel if I am ever in Bellingham again.

Our first time staying here and we were surprised at how well kept the property is. For a 9 year old property, the place looks spanking new and very well looked after. The 2 queen bed room is large, comfortable with plenty of lighting and space for everything. We liked how the toilet and a second sink is in a separate little room. There was a little microwave and fridge which is very useful. Towels were all in excellent shape and sparkling white and hot water pressure great. The air conditioner was quiet and kept us cool. There was a full breakfast at 6 am on weekdays but we didn’t stay as we had an early flight to catch. They do give a grab and go breakfast bag which consisted of a little bottle of water, a cup of cereal, amd an oatmeal bar. They no longer run their airport shuttle so we parked at the Bellingham airport for $10 day iso pay $10 a day at the hotel. It is only a 5 mi Ute drive from hotel to airport. The property itself is also close to Fred Meyer and Costco and we will definitely return. Our only constructive criticism would be better train their new young staff to show a smile and make their guests feel welcomed as we did not get that at all. How about a smile and say “welcome” and be a true ambassador for the Marriott brand?! Hopefully with time, the young new staff will learn how to better welcome their guests and how to improve customer service.

This was a very nice hotel in a great area. I enjoyed my stay here and would stay again. Great breakfast with eggs and sausage and potatoes and biscuits and gravy and all sorts or food. Also 24 hour access to juice and coffee and tea. They even have a little store at the front with some food and frozen meals and whatnot. The pool was obviously not used very often or something. It just looked a bit forgotten but we still enjoyed it so 5 stars all around

Before arrival i requested a double bed room for two nights. Upon arrival I was told my room was double booked and I had to get a single bed room for 4 people. Then magically a two bed room was available after complaining. I was then told that my card had to be ran again because I was not given the two nights requested. Upon entry of the room It was the most disgusting establishment I’ve ever encountered, hair clogging the tub with others peoples Bodily fluid, dirt and grime, paper of some sort all in the drain. I took video of the drain during the process because my time was very limited I was there for a wedding that my whole family was staying in the hotel and we were all from out of town and I live over six hours away and was very tired and needed to shower so I had no choice but to unclog the drain myself and in the process some thing in the drain cut the side of my finger as shown in the video the tool that I was using was not even nowhere near able to cut the side of my finger. I showed the video to the young man at the front desk. He viewed it and made notes. I’ve complained everyday since checking in until today which is almost a whole week later. Still no one has got in touch with me about my complaints. Customer service is a whole issue as well. Don’t know if it was because I am a BLACK TRANS MALE The older female that ran the front during the day time was rude and non emphatic as well as unapologetic to my complaints. I’ve never been treated so poorly. I would never recommend this establishment to anyone let alone stay here ever again. And of course it won’t allow me to add the video.

We enjoyed our stay at this location, the trip.com representative was extremely helpful for booking this hotel stay last minute.

Good breakfast, you can put the sofa into a bed. The room is small but clean.

- The NICEST & NEWEST hotel in Bellingham. - A 2 minute walk from Bellingham International Airport. - Great Park 'n Fly deals. - Clean, clean, clean. - Really FRIENDLY & HELPFUL staff. - Onsite restaurant serving breakfast, lunch, and dinner. - $90 corporate rate. PERFECT, PERFECT, PERFECT for those early morning flights.