Best Three Star Hotels in Belconnen

Hi this is a message for the General Manager Fiona McDougall. My name is Ramona(Razz) Hyde and i brought my resume in around the second week of April looking for a position in housekeeping. About 1 month later i wrote an email to reception to pass on to the the manager as i am super keen to begin a job at your motel asap and have heard nothing back. I couldn”t find an email address for you so i thought i would try this. I have been in the industry for over 12 years at three different hotels in Canberra and am willing and able to start a new position at your motel if you would just give me a chance, you have all my details and i really hope to hear from as quickly as possible. thanks Razz

My reception by Naveen and Dorg was cheerful and helpful; they provided clear and good info regarding the hotel, parking, breakfast and meals in the adjoining Labour Club, etc. Our room on the top 9th floor had a good view towards the Lake Ginninderra, although another high rise had partially blocked the view. Our room was an end room, a more spacious upgrade offered to us by Naveen. It was very clean- every nook and cranny- compliments to housekeeping. It was also nice and bright, as was the bathroom. Decor is very modern and up to date. Bed was comfortable and we had good sleeps. The hot breakfast in the Club was of good quality and variety and good value. Parking on level3 and level4 of the carpark was easily accessible.

We booked this hotel under ”Luxury escapes” and it certainly wasn't luxury! When we got there the receptionist was absolutely terrible (no customer service skills whatsoever) and not to us but to others as well. When asked about parking she said it's just across the road. Asked her how to get there and she gave us a printed form and said that should tell us - no explanation of form of direction. When reading the instructions it was very confusing and it took us a while. We were meant to receive a free bottle of wine and a voucher. Didn't get that, I had to call reception to ask for it and had to go down to reception to pick it up. Got back to the room and there was 1 wine glass. I gave up and on the following day asked for another wine glass. She said she would send it up via housekeeping......it never came. On the second day we had to evacuate because the fire alarm went off. My husband has a walking stick and finds it very difficult to move. But we did it. Got the site where you go for evacuation and there's no one there to direct us or anything, I find that very poor especially in a hotel. I had booked previously to go back in April but I quickly cancelled it. Worst hotel I've ever been to