James Joyce Coffetel (Beijing Tongzhou Universal Wansheng North Store) Reviews
James Joyce Coffetel (Beijing Tongzhou Universal Wansheng North Store)
No.376 Building, Wansheng Beili, Jiushu West Road, Tongzhou District, Beijing, ChinaView Hotel Details
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James Joyce Coffetel (Beijing Tongzhou Universal Wansheng North Store) Guest Reviews
4.7/5
Outstanding
1416 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1416)
Positive reviews(1371)
Reviews with photos/video(209)
Classy environment(156)
Offers pick-up/drop-offs(111)
Friendly front desk staff(95)
Awesome amenities(77)
Tasty coffee(32)
Well designed(26)
Well decorated(20)
Has rooms for families(9)
Negative reviews(45)
Guest User
Feifan Double Room
Checked in Sep 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Sep 6, 2024
Purposely booked this hotel for Universal Studio Beijing. Overall good and cleanliness was good! Coffee theme hotel and they got prepared hand brewed coffee for us to drink at room and the taste was good!
The room size is consider big enough for couple.
Hotel has provided shuttle bus service for customers at morning and night time shuttle service.
Response from Property: Dear Zheyou, thank you for your affirmation of Xiaozhe. Zheyou Coffee is committed to providing you with a more meticulous and thoughtful service experience, allowing you who pursue excellence to slow down during your journey and quietly enjoy the soul caress brought by coffee and classics. Enjoy the extraordinary moments of coffee during your journey, and wish you a good mood every day!
Zulaa
Feifan Family Room
Checked in Apr 2024
Family
3 Reviews
3.5/5
Posted on Apr 25, 2024
Too bad service. Didn’t even tried to call cab from the front desk. They said to get the taxi from the door but eventually there were none.
Even we were out of our room for 7 hours there were no room service but after we have arrived and trying to get some sleep around 20.30 in the evening room service lady just started to shout for that stupid service we needed earlier. The walls were thin so that we could hear others snoring.
Total disaster. Shall never ever come to this dump.
Response from Property: Dear Zheyou, I am very sorry that you had such a bad experience staying in our hotel. We attach great importance to the opinions and feedback of our guests. You are welcome to call us at any time to give us your valuable suggestions. We will make corrections. We will retrain our staff and strengthen the management of service quality to ensure that every guest can enjoy good service. At the same time, we will also strengthen the maintenance and inspection of room facilities to ensure that such problems will not occur again when you stay next time. Thank you very much for your evaluation. We will take this as an opportunity to continuously improve and enhance our service level. I hope to have the opportunity to serve you again and let you feel our sincerity and satisfaction. I apologize to you again and sincerely hope to regain your trust.
Bolortsetseg Gansukh
Feifan Family Room
Checked in Oct 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Oct 17, 2023
It was great!, the hotel lobby was very clean and it made me feel like a rich lady hha, the design of the hotel was spectacular!, looks greater in real life than in the pictures, the room we booked was very clean and luxurious. The free shuttle bus to Universal Studios was very easy to sign up for.
Response from Property: Dear friend: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
NOHA
Standard Room
Checked in Sep 2023
Family
6 Reviews
4.2/5
Very Good
Posted on Oct 12, 2023
Our stay at this hotel was average. The room was clean and comfortable, but there was nothing particularly memorable about our experience. The staff was friendly, but we encountered some issues with the amenities not being properly maintained. Overall, it was an okay stay but nothing exceptional
Response from Property: Dear Friend: thank you for your love and recognition. We always strive to create a comfortable stay for our guests. We hope that we can add joy and excitement to your holiday. Looking forward to your stay again!
Dulguun
Queen Room
Checked in Sep 2023
Couples
2 Reviews
4.5/5
Great
Posted on Oct 5, 2023
This is suitable hotel for young people or couple cuz price is possible. It is a good point as the location is so close to Universal Studios. The interior design of hotels is quite elegant and European-like. We also enjoy the free hand-drip coffee. The soundproofing in the rooms can be poor at times, and other visitors often very noisy early in the morning and late at night.
Response from Property: Dear Friend: thank you for your love and recognition. We always strive to create a comfortable stay for our guests. We hope that we can add joy and excitement to your holiday. Looking forward to your stay again!
GypsyFeet
Feifan Double Room
Checked in Aug 2023
Family
25 Reviews
4.7/5
Amazing
Posted on Aug 14, 2023
The hotel's retro decor is wonderful! Loved It! The bed is the most comfortable I've slept in for a while. It was close to Universal studios and the hotel offers a shuttle to and from Universal once a day. The free coffee was a great perk, although though it isn't offered, you need to ask for it, and the lady behind the desk was a little reluctant to make it for us on our second day there.😅 Over all I would recommend it and I would stay again.
6/9
Response from Property: Thank you for your valuable feedback regarding your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you found the retro decor to be wonderful. It is always our aim to provide a unique and enjoyable experience for our guests.We are delighted that you found the bed to be exceptionally comfortable, ensuring a restful night's sleep. We understand the importance of a good night's rest and strive to provide the highest level of comfort possible.Our convenient location near Universal Studios, coupled with the complimentary shuttle service, aims to enhance our guests' overall experience. We are pleased to hear that this added convenience met your expectations and made your visit even more enjoyable.We apologize for any inconvenience you may have experienced with regards to the availability of free coffee. While we do offer this as a perk, we understand that miscommunication or oversight may occur. Our team constantly strives to improve and provide outstanding service, and we appreciate your understanding in this matter.In conclusion, we are delighted to hear that you would recommend our hotel and would choose to stay with us again. It is our utmost priority to ensure our guests have a memorable and comfortable stay. We sincerely appreciate your feedback and look forward to welcoming you back in the future.
miSs JM
Standard Room
Checked in Jul 2023
Travel with friends
17 Reviews
3.2/5
Posted on Aug 27, 2023
Went to Universal Studios and this hotel is one of the closest one. Accessible via didi/taxi and it wasn’t really that bad for the price. The only problem is that, we got a room without a window, other than that, everything was fine. Recommended for budget travelers.
Response from Property: Thank you for sharing your experience! It's great to hear that the hotel is conveniently located near Universal Studios and easily accessible through Didi/taxi. Considering the price, it's commendable that the overall experience wasn't disappointing. However, the absence of a window in our room was a drawback. Despite this minor inconvenience, we found everything else to be satisfactory. We would especially recommend this hotel to budget-conscious travelers. Your feedback is appreciated, and we hope to welcome you back in the future.
Fateme
Standard Room
Checked in Jul 2023
Family
6 Reviews
5.0/5
Outstanding
Posted on Jul 22, 2023
Everything was good. Especially the free bus to and from universal resort. I am really satisfied with the hotel but the last moment when i was checking out the hotel worker asked me to show him my booking and when i showed it to him he grabbed my phone which is a personal item and opened the review section and started rating and writing a review while i was telling him to give my phone back and he would not listen. Finally i got my phone back but i was super stressed and anxious. It left a bad impression. The hotel workers should keep their distance and respect the guest privacy and space. But the man behavious was offensive and frightening.
Response from Property: Dear customer, thank you for choosing our hotel and sharing your experience. We are very pleased with your overall favorable reviews at the hotel, especially our free bus service to Universal Resort. We are deeply sorry for your unpleasant experience when you check out. We understand the importance of protecting guests' privacy and personal belongings, and we will further strengthen the training of staff to ensure that similar conditions do not happen again. We are always committed to providing a pleasant and comfortable accommodation experience for our guests and your feedback is critical to improving our service. Thank you again for your support, and we look forward to providing a better service for you.
Sarangerel
Feifan Family Room
Checked in Jan 2024
Family
1 Reviews
4.5/5
Great
Posted on Jan 19, 2024
It was a good choice if you’re planning to spend 1.5-2 days at universal studios. It is very close to the universal and beijing international capital airport as well.
Guest User
Standard Room
Checked in Nov 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Nov 24, 2023
Nice team thank you all
Bereebub
Standard Room
Checked in Nov 2023
Family
1 Reviews
4.2/5
Very Good
Posted on Nov 19, 2023
Everything in the hotel was super clean. I would love to recommend this hotel if your plan includes going to "Universal Studios", otherwise the location is quite far from the city center.
Response from Property: Dear valued guest,Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your kind words about the cleanliness of our hotel. Our dedicated team works diligently to maintain a pristine environment for our guests, and it is always encouraging to receive such positive feedback.We understand that our location may not be ideal for everyone, particularly if your plans do not include visiting "Universal Studios." We apologize for any inconvenience this may have caused. However, we do offer various transportation options, such as shuttle services and public transportation, which can help our guests explore the city center easily.Should you decide to visit the city center in the future, we would be more than happy to assist you with directions, recommendations, and any other information you may require. Our knowledgeable staff is always ready to ensure that your stay is as enjoyable and convenient as possible.Once again, we truly appreciate your kind recommendation. We strive to provide our guests with a memorable experience, and your feedback is invaluable in our continuous efforts to improve. We hope to have the pleasure of welcoming you back to our hotel in the future.
Partnership Center of Customs-Business Byambagarav
Feifan Twin Room
Checked in Jan 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2024
Good service, friendly stuffs, for then who want stay quite place.
Bayarmaa
Feifan Family Room
Checked in Jul 2023
Family
1 Reviews
4.5/5
Great
Posted on Jul 21, 2023
It was a clean and modern hotel with clean rooms and friendly staff. Even though its located on the outskirts of the city, it’s 4 or so kilometres away from Universal Studio Resort so the cabs are relatively cheap from here to there.
Response from Property: Dear Friend: thank you for your love and recognition. We always strive to create a comfortable stay for our guests. We hope that we can add joy and excitement to your holiday. Looking forward to your stay again!
미가
Feifan Family Room
Checked in Dec 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 2, 2024
Location is so good near universal resort
Response from Property: Dear Friend: thank you for your love and recognition. We always strive to create a comfortable stay for our guests. We hope that we can add joy and excitement to your holiday. Looking forward to your stay again!