the Imperial Mansion, Beijing - Marriott Executive Apartments Reviews

The facilities in the room are relatively old. After all, the hotel has been open for a long time. This is understandable. (It should be noted that the mobile phone in the room has not lost the signal and must be connected to their wireless 🛜) The hotel says that there is a swimming pool, but when I went to the swimming pool, I found that it was temporarily closed. So I didn’t enjoy the service I should have. In terms of hygiene, let’s put aside the dust and other things. The main thing is that there are unknown hairs in the quilt when you lift it, including on the ground. Later, the hotel staff came and said that it is normal to have fuzz when changing the quilt, but it is clearly hair. The first time they came up was to shirk responsibility! I don’t think Marriott’s service should be like this! The professionalism or communication skills of this duty manager need to be improved! (The guest reported the problem, and the first reaction was to refute the guest. I think she does not have the professional level of a hotel staff.) When I was sleeping until about 2 to 3 in the morning, I was awakened by the itchy feeling of the crawling bugs. Although it is inevitable that there are bugs in the room, I hope that this situation needs to be taken seriously. Fortunately, this bug has not bitten me, so what if the bug bites someone? The pillow still has a strong smell even though the hotel staff has changed it once. So I want to know how long the pillow has been used! Indescribable smell of oil, it is recycled but it must be reported and replaced when it is old! Service The name is executive apartment. I left my luggage in the lobby downstairs after checking out. When I went out for dinner and came back to rest on the sofa in the lobby, I heard a female employee of the hotel called my name and my room number. And talked with a male employee with a smile! (I don't know what the specific situation is. Maybe you are talking about something else, or maybe I am hallucinating. If that's the case, I apologize in advance. I may have misunderstood you.) And I want to mention that the manager on duty gave us a fruit plate, but the grapes in the fruit plate were all rotten, which made people laugh and cry. If you want to make money with the minimum cost and the reputation and influence of a big brand now! I think it will not last long. I hope it will improve!