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the Imperial Mansion, Beijing - Marriott Executive Apartments Guest Reviews
4.6/5
Very Good
982 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(982)
Positive reviews(945)
Reviews with photos/video(175)
Large rooms(143)
Perfect for families(51)
Friendly front desk staff(51)
Convenient for shopping(38)
Nice bathtub(25)
Close to metro(23)
Average decor(12)
Has rooms for families(5)
Negative reviews(37)
Guest User
Premium 1 Bedroom Apartment
Checked in Aug 2024
Solo travelers
3 Reviews
2.7/5
Posted on Aug 20, 2024
Unfortunately, I had a rather disappointing experience with this hotel. Firstly, when I checked in, the girl was running and re-running my credit card to the point that my bank blocked the card. The bank contacted me to ask what was going on. I finally sorted this out and got to my room. There were used towels on the floor, and the room seemed not to have been cleaned properly. The food was good - better than other hotels I have visited in China. I f nd the staff rather rude and not interested in helping you.
On the second day of my stay, I found an insect bite on my arm. I had been walking around and assumed I had been bitten outside. On my second overnight stay, two more bites appeared - all seemed the morning after I had been sleeping in bed. By the time it was time to check out, I had six insect bites, and they looked awful. I covered them up, checked out, and booked a taxi to the airport. I got back to my home safe and sound. My friend and colleague saw the bites on my arm and immediately informed me that they were bed bugs and that I had caught them from the hotel. I washed all my clothes, and my friend and I had some bug spray and sprayed all the contents that had been at the hotel.
On reflection, I saw it my duty to inform the hotel of the infestation. I emailed them. Initially, they were polite and apologetic and offered me a free hotel room and breakfast. I was instructed to send images of my bites, which I did. I then received another email that apologised again; however, they only offered me a free breakfast, which I am extremely insulted by.
All in all, this is the worst hotel experience I have ever had. I would not advise going to this hotel. I can understand that hotels will get situations, but they did not seem to care about cleaning rooms or the welfare of their guests.
Response from Property: Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. Regarding the bites, we sincerely regret that our initial offer did not meet your expectations. As a gesture of goodwill and to demonstrate our commitment to making this right, We value you as a guest, and we would appreciate the opportunity to restore your faith in our hotel.
Guest User
Family 1 Bedroom Apartment
Checked in Nov 2024
Business travelers
1 Reviews
4.0/5
Very Good
Posted on Nov 13, 2024
Fantastic room sizes, reasonably clean, some corners, get a bit dusty, extremely friendly cleaners and staff. Love the location being so close to the famous Wangfujing mall.
It’s an older hotel, however, the rumours sizes and living room sizes makes it ideal for long stories or larger families or someone preferring to have a separate living area .
Buffet breakfast isn’t anything fancy, however, there is enough variety there for an ok breakfast.
Response from Property: Dear Ctrip VIP, hello! Thank you for choosing Beijing Marriott Executive Apartments. I'm glad to see that you are satisfied with the location and services of the apartment. The subway line 8 around the apartment has been opened, running through multiple landmarks and well-known scenic spots in Beijing, which can bring you a richer local experience. Meanwhile, starting from the apartment, one can walk to Wangfujing Pedestrian Street, Tiananmen Square, and the Palace Museum. Thank you again for your positive feedback. Beijing Marriott Executive Apartments sincerely look forward to your visit again!
Pandakou
Premium 1 Bedroom Apartment
Checked in Dec 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 16, 2023
Amazing. Highly recommend. Great value for the size, 4 times the size of a regular hotel room. Would def rebook and stay at this Marriott in Beijing in the future. Fully equipped amenities and full kitchen. Housekeeping everyday and helped wash the dishes and offered to wash clothing, even though the suite has a washing machine, dish washing machine, stainless steel pots, etc. Only 3 mins walking distance to one of the best high-end malls, Wangfu Central 王府中環. My mother just had a hip-replacement surgery and has trouble walking in the snow or long distances, so location to everything was prime importance, this hotel was only 5-6 min walk to all the essential banks we needed to visit. Also, was hoping to take her to a few hot springs to relieve numbness and pain in her legs, but the bath tub in the spacious bathroom was so huge and comfortable we often stayed in to take turns soaking in the tub instead of going to the hot springs. Also, they had an indoor temperature controlled swimming pool, so we went swimming every other day, and used their gym. The swimming pool was empty and had 3 life guards guarding the swimming. All I can say is this apartment hotel is one of the best you can book in Beijing.
6/15
Response from Property: Dear Valued Guest, We thank you for choosing The Imperial Mansion, Beijing Marriott Executive Apartments and your feedback regarding your recent stay with us! It’s our great honour to know that you are enjoying our service. Providing comfortable accommodation and true hospitality service to every guest is our goal. We’ll try our best to make up your next staying remarkable. We appreciate again for your feedback and support and look forward to welcoming you back in furture. Sales & Marketing Communications Team The Imperial Mansion, Beijing Marriott Executive Apartment
TangWP
Premium 1 Bedroom Apartment
Checked in May 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Jun 9, 2024
The hotel is just a few minutes walk from Wangfujing Pedestrian Street. The room is big and plenty of space. Comes with a washer dryer that makes it convenient to do some laundry. It has a kitchen so small meals are easy. I like the large bath tub and the bed was really comfortable. Didn’t have time to spend on the amenities like the pool or the gym but managed to just have a look, it’s well equipped and functional. Maybe my next trip! Overall a very good experience.
Response from Property: Dear Valued Guest, We thank you for your precious time to share your feedback regarding your recent stay at The Imperial Mansion, Beijing Marriott Executive Apartments. We are very pleased to know that you are satisfied with our service.The hotel management team take our guest comments very seriously and striving to provide comfortable accommodation and try to make your journey perfect is our working goal.We are looking forward to seeing you at our Apartment soon.
Shannon
1 Bedroom Apartment
Checked in Apr 2024
Couples
5 Reviews
3.0/5
Posted on Apr 26, 2024
Didn’t really like the hotel, the rooms were nice and large but the service was not there. No water on entry, breakfast was not good. Location is okay. Don’t really recommend, wouldn’t stay again
Response from Property: Dear Valued Guest,Welcome to The Imperial Mansion, Beijing Marriott Executive Apartments, and share your valued feedback with us. We sincerely sorry for ourservice which makes your stay not as perfect as you expectation.We will strengthen the staff training further, and provide more accurate information and thoughtful service for all guests.We apologise again for our careless work, we are looking forward to your revisit and creating a perfect journey for you in the future.
Russell Victor
2 Bedroom Apartment
Checked in Apr 2024
Family
2 Reviews
4.7/5
Amazing
Posted on May 6, 2024
For us this was a little tricky to get to initially but once we arrived it was within easy walking distance from various shops and walking streets. Nice place.
Response from Property: Dear Valued Guest, We thank you for your precious time to share your feedback regarding your recent stay at The Imperial Mansion, Beijing Marriott Executive Apartments. It’s our honour to know that you are enjoying our location. The hotel management team take our guest comments very seriously and striving to provide comfortable accommodation and try to make your journey perfect is our working goal.We are looking forward to seeing you at our Apartment soon.
chutima
Premium 1 Bedroom Apartment
Checked in Sep 2024
Couples
2 Reviews
4.0/5
Very Good
Posted on Oct 10, 2024
great location. spacious. very convenient
Response from Property: Dear valued guest, Thank you for choosing Beijing Marriott Executive Apartments. I'm glad to see that you are satisfied with the location and services of the apartment. The subway line 8 around the apartment has been opened, running through multiple landmarks and well-known scenic spots in Beijing, which can bring you a richer local experience. Meanwhile, starting from the apartment, one can walk to Wangfujing Pedestrian Street, Tiananmen Square, and the Palace Museum. Thank you again for your positive feedback. Beijing Marriott Executive Apartments sincerely look forward to your visit again!
Guest User
Kids 1 Bedroom Apartment
Checked in May 2024
Travel with friends
1 Reviews
4.0/5
Very Good
Posted on May 26, 2024
Good location excellent condition. Highly recommended for stay.
Response from Property: Dear Valued Guest, We thank you for your precious time to share your feedback regarding your recent stay at The Imperial Mansion, Beijing Marriott Executive Apartments. It’s our honour to know that you are enjoying our location. Our management team take our guest comments very seriously and striving to provide comfortable accommodation and try to make your journey perfect is our working goal.We are looking forward to seeing you at our Apartment soon.Warm regards,The Management Team
Elvin Hii
1 Bedroom Apartment
Checked in May 2024
Solo travelers
23 Reviews
4.7/5
Amazing
Posted on Jul 21, 2024
Good location!! Big room, fantastic services
Response from Property: Dear Ctrip Guest! Thank you for choosing Beijing Marriott Executive Apartments. We are pleased to see that you are satisfied with the location of the flat and the service of the flat. Thank you again for your kind comments and we look forward to welcoming you back to our Beijing Marriott Executive Apartments!
Bertram Lai
Kids 1 Bedroom Apartment
Checked in Apr 2024
Family
1 Reviews
4.5/5
Great
Posted on Apr 13, 2024
Great location. Convenient room for families.
Response from Property: Dear Valued Guest, We thank you for choosing The Imperial Mansion, Beijing Marriott Executive Apartments and your feedback regarding your recent stay with us! Providing comfortable accommodation and true hospitality service to every guest is our goal. We’ll try our best to make up your next staying remarkable. We appreciate again for your feedback and support and look forward to welcoming you back in furture. Sales & Marketing Communications Team The Imperial Mansion, Beijing Marriott Executive Apartment
Iain
Family 1 Bedroom Apartment
Checked in Nov 2023
Family
2 Reviews
4.5/5
Great
Posted on Nov 11, 2023
Good location. Big rooms. Helpful staff but with limited English speaking ability
Response from Property: Dear Valued Guest, We thank you for choosing The Imperial Mansion, Beijing Marriott Executive Apartments and your feedback regarding your recent stay with us! It’s our great honour to know that you are enjoying our service. Providing comfortable accommodation and true hospitality service to every guest is our goal. We’ll try our best to make up your next staying remarkable. We appreciate again for your feedback and support and look forward to welcoming you back in furture. Sales & Marketing Communications Team The Imperial Mansion, Beijing Marriott Executive Apartments
Manchenko
1 Bedroom Apartment
Checked in Apr 2023
Family
16 Reviews
5.0/5
Outstanding
Posted on Jul 9, 2023
Great location. Wangfujing shopping street is just around the corner. Very friendly staff. Very good breakfast.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and sharing your experience here. We are very glad you had a great time in Beijing, to explore and connect. We are aiming to deliver you a tailor-made comfortable service to make you feel at home. On behalf of our whole team, we are looking forward to seeing you soon. Thanks.Apartments Management Team
Guest User
Premium 1 Bedroom Apartment
Checked in Sep 2023
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2023
Excellent location, huge rooms
Response from Property: Dear Valued Guest,Welcome to The Imperial Mansion, Beijing Marriott Executive Apartments, and share your valued feedback with us.It's our honour to know that you are enjoying our service and location. Our management team take our guest comments very seriously and striving to provide comfortable accommodation and make your journey perfect is our working goal.Looking forward to seeing you at The Imperial Mansion, Beijing Marriott Executive Apartments in the future.Marketing and Communications Team
DUSTIN JAMES
Premium 1 Bedroom Apartment
Checked in Sep 2022
Family
2 Reviews
5.0/5
Outstanding
Posted on Oct 15, 2022
We had such an amazing time during the golden week national holiday. My family moved from Shanghai to Beijing and decided to spend golden week at the executive apartments before moving to our final residency. We also had friends come stay too during the holiday. The location is quite central and the rooms are really nice. If anything was amiss or went wrong the staff were extremely helpful and accommodating
Response from Property: Dear Valued Guest,Welcome to The Imperial Mansion, Beijing Marriott Executive Apartments, and share your valued feedback with us. It's our honour to know that you are enjoying our service and location. Our management team take our guest comments very seriously and striving to provide comfortable accommodation and make your journey perfect is our working goal.Looking forward to seeing you at The Imperial Mansion, Beijing Marriott Executive Apartments in the future.Marketing and Communications Team
Rebecca 邓心宜
1 Bedroom Apartment
Checked in Feb 2022
Couples
3 Reviews
4.0/5
Very Good
Posted on Feb 12, 2022
The service was okay but when we checked in they asked to see our travel log history in which we showed them but they opened up a previous customers travel history and they were worried that we had been to Shandong province but in fact they just hadn’t checked the Chinese persons travel history and they were being overly cautious because we were foreigners. We have been in Beijing for months. They also gave our room to someone else but kindly gave us a lovely upgrade to the executive apartments.
The breakfast was quite disappointing the pastries were dry with a hot lamp above them and there was no flavour but a lot of variety for Chinese breakfast style food if that’s what you’re into. I wouldn’t call this a international breakfast. The waitress in the breakfast lobby kindly found us some room temperature water because they only had hot water at the buffet.
Because of the location we really enjoyed our stay but we probably will not go again.
The amenities were alright but for such a lovely big bath tub there was only one small bottle of body wash which only lasted one tub use and then we couldn’t have a shower or go in the tub again because there was only one bottle between the both of us.
I wouldn’t say not to recommend this hotel, it would be very good for people on business trips and big families but I wouldn’t recommend it for couples.
Of the five hotels we have stayed in within Beijing, this hotel is ranked last.
Response from Property: Dear Valued Guest, Welcome to The Imperial Mansion, Beijing Marriott Executive Apartments, and thanks for sharing your valued feedback with us. As for the problems you mentioned, we will timely feed back to the operation department and make improvements. Our management team take our guest comments very seriously that striving to provide comfortable accommodation and try to make your journey perfect is our working goal. We are looking forward to seeing you at The Imperial Mansion, Beijing Marriott Executive Apartments in the future.