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Premiere Classe Angers Ouest - BEAUCOUZÉ

Premiere Classe Angers Ouest - BEAUCOUZÉ

3.1/521 Reviews
I travel a lot and on 10 november 2023 i booked a room via *********** at Premiere Classe hotels in Angers. Once i arrived at hotel i told the ladies from front desk that i have a reservation and showed them my reservation in the booking app. They asked my name and proceeded with the completion of the booking process. It took a while because i noticed one of the ladies explaining to the other one what to do while processing my booking so i assume she was new and not knowing what to do. After they finished the process, i paid with cash and went to my room. Next day i left early in the morning (around 7 am) and left the key to the front desk and went to work. Around noon i get an email that my card got charged for 46 euro by same hotel as would happen if make the reservation and not show up. Now, my opinion is that the lady from front desk didn't do her job and check me in the system that i already arrived and paid for the room. 3 weeks past since then and Premiere Classe doesn't reply to any of my emails. I consider making a complain to french authorities to adress this matter. I attached proofs in case someone from this hotel chain wanna adress this situation before i take legal measures.

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