World BnB Reviews

Response from Property: Obviously in the reviews you write what you want, if you call us smart I call you incompetent in booking accommodation. Now I list the inaccuracies you mentioned with objective data. First of all our free shuttle to/from the airport is "Daihatsu Luxo" 8 seats... what a scandal to squeeze a little or put a backpack between your legs for 10 minutes of travel, maybe we should have made 2 trips? and make one of the two families wait at the airport (in your opinion definitely the other). As indicated, check in is from 2.00 pm onwards, so I don't understand why they require it to be done earlier, as expert travellers it is understandable that in high season the rooms are full and you have to wait for the previous guest to vacate the room at check out time (12.00 as indicated). We kindly and helpfully gave you the opportunity to use the swimming pool, certainly appreciated by your daughters, leave your bags at reception, relax on the loungers and beans on the pool deck but perhaps it did not have the desired effect. English: On the portals where you booked the room, the characteristics of the room are clearly indicated, only one double bed, size of the room, with many photos and you cannot say that they are different from reality, that it is for 2 adults with the possibility of adding 2 children but that there is no extra bed and as also reiterated in the "welcome message" when you booked it is clearly specified that children are allowed but must share the double bed. Perhaps it may seem strange to you but there are local families and not who, whether you want less space or more adaptable or personal reasons want this formula. That of the mattress on the floor, perhaps for the girls to play on ..., it makes me laugh just that you thought of it, however it is a solution that many appreciate because, in addition to not being due, without additional costs, however it is complete with sheets and pillow. Perhaps she was not present at the "scene" made by your wife at the reception, interesting to see her again in the CCTV video, she scared the staff and customers present, overlooking this, there was the desire to change hotels. Why, considering that you then chose a grand 4-star hotel, you didn't ask them for the pick up and thought that it was due to you from our modest BnB for free?. Always to reiterate the fact that we don't "rip off" anyone, we returned the entire amount, with our charge of 2% or 3% of the credit card commission, delivered to the new hotel and without penalty as per the contract for those who cancel within 3 days before. So yours are gratuitous meanness and usually people who think badly of others are often those who are most inclined to do so and on the joke of Italy, it further supports the choice to distance ourselves from people like that. However, having said all this, I don't understand and I'm sorry how everything could not be resolved in harmony and by speaking civilly. I remain on "Peace and Love