Doudouniuniudegege
October 10, 2024
Next to the cathedral, the square is very lively at night. But there are many problems: 1. Two adults and one child checked in, and the reservation was based on two adults. Here comes the point, no extra beds can be added! We have to open another room. The manager in charge called us out and didn't listen to any explanation. He actually preempted the cold explanation. Even if Ctrip had a prompt that an extra bed could be added, he replied that the English explanation was useless if he couldn't understand Chinese! Later, I found Ctrip customer service to communicate in person, but it didn't work! And there was only one vacant room, so I had to stay there quickly.
2. A four-star hotel, the front desk was colder than ever before, and there was no greeting when we met in the morning and evening. It felt a bit discriminatory against Chinese. Obviously, I was still very polite when I met Europeans and Americans.
3. When checking out, I wanted to help book a taxi, but the guy at the front desk agreed and disappeared! Others made excuses to find him. The most incredible thing is that the female manager at the front desk finally responded to help call a taxi and asked us to wait for 5 minutes. After repeated urging, the reply was that the hotel gate could not call a taxi, and we needed to go out to the roadside to call a taxi by ourselves! Why didn't you say it earlier? It has been open for so long. Did you know today that you can't drive in the door? The key is that the car can drive in when I came.
This hotel left a deep impression on my last stop of the Portugal-Spain trip.
Original TextTranslation provided by Google