Pullman Bali Legian Beach

Pullman Bali Legian Beach Reviews

Pullman Bali Legian Beach

Jl. Melasti No.1, Legian, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
Pullman Bali Legian Beach
Pullman Bali Legian BeachPullman Bali Legian BeachPullman Bali Legian Beach
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1 night

Pullman Bali Legian Beach Guest Reviews

4.4/5
Very Good
71 Reviews
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.3
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All reviews(71)
Positive reviews(65)
Reviews with photos/video(21)
Friendly owner(15)
Awesome stay(13)
Close to beach(9)
Convenient location(8)
Delicious breakfast(6)
Nice sea view(4)
Negative reviews(6)
Guest User
Deluxe King Room with Garden View
Checked in Aug 2024
Travel with friends
1 Reviews
3.2/5
Posted on Sep 22, 2024
The staff were friendly and kind but the hotel was very old. Even though it was renovated, the rooms had this damp musky smell. There were many mosquitoes in the rooms as well.
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re pleased to hear that you found our staff friendly and kind. However, we sincerely apologize for the issues you encountered with the room’s condition and the presence of mosquitoes.Your comments regarding the damp smell are concerning, and we will address this with our maintenance team to ensure a more comfortable environment for our guests. We’re also exploring additional measures to manage the mosquito situation.We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.Best regards,AryaGuest Exeperience
Anonymous User
Premium Deluxe King Room with Ocean View
Checked in Aug 2024
Couples
2 Reviews
4.5/5
Great
Posted on Oct 27, 2024
Enjoyed our stay at the hotel. Breakfast could have been better organised bec it was scattered around the area. So not easy to get an idea of all that was available.. Also the free photo session at your hotel was good but too expensive when wanted to get digital versions of all pics taken.
Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay with us. We appreciate your comments about the breakfast setup; we’re always looking for ways to improve and will consider your suggestions to make it more organized.Regarding the photo session, we’re happy you enjoyed it, but we understand that pricing can be a concern. We’ll take your feedback into account as we evaluate our offerings.We hope to welcome you back in the future.Best regards,AryaGuest Experience
Guest User
Deluxe King Room with Garden View
Checked in Sep 2024
Business travelers
30 Reviews
5.0/5
Outstanding
Posted on Oct 15, 2024
Very friendly staff and great location. Food is nice and many beach bars nearby
Response from Property: Dear our valued guest,Thank you for your kind words about your recent stay at Pullman Bali Legian Beach. We’re thrilled to hear that our staff made a positive impression and that you enjoyed our prime location.It's great to know you found the food to your liking. We take pride in offering a diverse menu that highlights local flavors, and we’re glad you had the chance to explore the many beach bars nearby. They truly add to the vibrant atmosphere of the area.We look forward to welcoming you back for another enjoyable stay.Warm regards,AryaGuest EXperience
TiepBC
Deluxe Twin Room with Garden View
Checked in Aug 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
very good location and service, can learn to surf right on the beach in front for $20.
Response from Property: DEar TiepBC,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our fantastic location and the service provided. It’s wonderful to know that you took advantage of the surfing lessons right on our beautiful beach – it’s a great way to make the most of our prime seaside setting.We truly appreciate your comments and look forward to welcoming you back for another memorable stay. If there’s anything specific we can assist with in the future, please don’t hesitate to let us know.Warm regards,AryaGuest ExperienceGgGA
Alex Marcus
Deluxe Twin Room with Garden View
Checked in Jul 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Aug 20, 2024
I loved how spacious the room is and also how fast room service came up to attend to my needs.
Response from Property: Dear Mr. Alex Marcus,Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed the spaciousness of your room and that our room service met your needs promptly.Providing a comfortable and accommodating environment is very important to us, and we’re delighted that our team’s efficiency contributed to your positive experience.We appreciate you taking the time to share your feedback, and we look forward to the opportunity to welcome you back to Pullman Bali Legian Beach.Thank you once again for your kind wordsWarm regards,AryaGuest Experience
Qi Xian
Deluxe King Room with Garden View
Checked in Nov 2024
Couples
5 Reviews
3.5/5
Posted on Jan 1, 2025
My room very humid and smelly due to raining season. Overall the hotel service is good.
Response from Property: Dear Qi Xian,Thank you for sharing your feedback regarding your recent stay at Pullman Bali Legian Beach.I regret to learn that the room condition did not fully meet your expectations during the rainy season. Please be assured that we are taking proactive measures to mitigate the impact of weather-related challenges to ensure a consistently comfortable experience for all our guests.On a positive note, I’m delighted to hear that you appreciated the service provided by our team. Delivering warm and attentive hospitality is our priority, and it’s always rewarding to know when this is recognized.We value your insights as they help us enhance our offerings and ensure a five-star experience for every guest. We hope to have the privilege of welcoming you back in the future.Warm regards,AndinniGuest Experience
FRITZ GERALD
Deluxe Twin Room with Garden View
Checked in Apr 2024
Solo travelers
15 Reviews
4.7/5
Amazing
Posted on May 18, 2024
First night they gave me a room at the main road, which was rude! I checked in very late and was just tired! After checking my reservation again I found out that I booked a room with garden- poolview! So they gave me one - after complaining! Guys, be careful there!
Response from Property: Dear Mr. Fritz Gerald,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your check-in. Your comfort is our priority, and we're sorry for the oversight in assigning your room. We're glad we could rectify the situation once it was brought to our attention.We appreciate your patience and understanding, and we assure you that we will review our procedures to prevent similar occurrences in the future. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards, AryaGuest Experience
Shuai
Grand Deluxe King Room with Garden View
Checked in Sep 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Oct 22, 2024
Upgraded to ocean view villa. Across from beach view was great. BUT. Motorcycles on the main streets are super loud. People playing fireworks 1:20am. Super wet, AC not working properly. Put flash light in the AC found mold. I use Pullman through out the world and wish they could done better with such a fabulous resort like this. Such as double sided window to seal the sound and also check their equipment before renting out to people.
Response from Property: Dear Ms. Shuai,Thank you for sharing your experience with us. We appreciate your feedback regarding your stay in the ocean view villa and are glad to hear you enjoyed the beautiful beach view.We sincerely apologize for the disturbances you faced, including the noise from motorcycles and fireworks. We understand how these issues can disrupt your stay and will explore ways to minimize noise for our guests.We also regret to hear about the issues with the air conditioning and the presence of mold. Your health and comfort are our top priorities, and we will ensure that our maintenance team addresses these concerns immediately.We appreciate your loyalty to Pullman properties worldwide and take your feedback seriously as we work to enhance our services and facilities. Thank you for your valuable insights, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,AryaGuest Experience
Fharay Fahrul
Deluxe Twin Room with Garden View
Checked in Mar 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Apr 17, 2024
Good hotel for families. Close to beach and attraction. Good and clean hotel.
Response from Property: Dear Fharay Fahrul,Thank you for your positive feedback. We're delighted to hear that you found our hotel to be a good choice for families, with its proximity to the beach and attractions. Maintaining cleanliness is a top priority for us, and we're pleased that you found our hotel to be clean during your stay. We appreciate your recommendation and hope to welcome you and your family back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please let us know.Warm regards,AryaGuest Experience
Bryanmin
Premium One Bedroom Twin Suite with Garden View
Checked in Nov 2023
Family
5 Reviews
3.7/5
Posted on Dec 21, 2023
Security is good. Suggest to improve the cleanliness and find the best solution to stop mosquitoes from biting us.
Response from Property: Dear our Valued GUest,We deeply value your acknowledgment of our commendable security measures. Your feedback on cleanliness and mosquito control is duly noted and will be given utmost attention for refinement. Rest assured, we are committed to implementing effective solutions to elevate the comfort of our esteemed guests during their stay. Your insights are invaluable to us, and we sincerely appreciate your constructive input. and we are hope that you give us the opportunity to welcoming you back in the near future.Warm regardsAryaGuest Experience
SinghKunwar
Premium Deluxe Twin Room with Ocean View
Checked in Jun 2024
Couples
2 Reviews
4.7/5
Amazing
Posted on Jul 20, 2024
Excellent stay.. fabulous staff..made our stay memorable
Response from Property: Dear Mr. Singh Kunwar,Thank you so much for your kind words and positive feedback regarding your recent stay at Pullman Bali Legian Beach. We are thrilled to hear that you had an excellent experience and that our staff contributed to making your stay memorable.At Pullman Bali, we strive to provide exceptional service and create unforgettable moments for our guests. Your feedback serves as a great encouragement to our team who work tirelessly to ensure every guest feels valued and cared for.We look forward to welcoming you back for another fantastic stay. If there is anything else we can do to enhance your future visits, please do not hesitate to let us know.Warm regards,AryaGuest Experience
Guest User
Grand Deluxe King Room with Garden View
Checked in Jan 2024
Family
2 Reviews
3.0/5
Posted on Feb 5, 2024
Definitely not 5 star resort or hotel whatever you wanna call it. People who book 5 stars places expects cold beverages in their room fridge not have to request them. Asking a deposit on check in for future food and beverage is pathetic. 99% people staying there were international travellers and all used credit card method for payments. Why don’t you just charge them on check out! Lets get to other amenities- Ground floor pool is very basic and top level pool is not permitted for families with kids, could do better there. Room cleaning level are basic, no vacuuming or mopping only sweeping. Dust everywhere . No Ac’s in lifts is stupid in bali weather. Food was good (5stars) but selection is very short. Needs more variety. Evening movie on big screen in the garden is a plus, definitely recommended. location is really good and handy for short walks. Staff could be more welcoming, Bali tropic nusa dua staff was much more welcoming and friendly . Room tv needs updating, Its 2024 every tv should have apps . Apps like youtube, netflix etc. so kids can be busy . Worse one was , when room service refused to provide more than 2 plates per room without charge even though they know there is 3 people staying in the room. Hows the third person (3yr old) going to eat. At last Premium location, premium price needs premium service. Thx
Response from Property: Dear Valued Guest,We sincerely appreciate your detailed feedback regarding your recent stay with us. We apologize for any inconveniences you encountered, and your insights are invaluable as we continually strive to enhance our services.We regret that certain aspects, such as the request for cold beverages, deposit procedures, pool policies, and room cleanliness, did not meet your expectations. We will address these concerns internally to improve our overall guest experience.Your comments on the food, evening movie screening, and the convenient location are noted and appreciated. However, we acknowledge that there is room for improvement in various areas, including staff hospitality, room TV capabilities, and room service policies.We genuinely value your feedback, and it is through constructive comments like yours that we can refine our services. We hope to have the opportunity to welcome you again, providing a more refined experience in the future.Kind Regards,AryaGuest Experience
Denie
Deluxe Twin Room with Garden View
Checked in May 2024
Family
14 Reviews
4.0/5
Very Good
Posted on Aug 1, 2024
Hotel near legian beach. Room big enough, full facilities.
Response from Property: Dear Mr. Danie,Thank you for your feedback. We’re pleased to hear that you enjoyed our convenient location near Legian Beach and found the room spacious and well-equipped.We hope you had a great stay and look forward to welcoming you back in the future.Best regards,AryaGuest Experience
Anas
Deluxe Twin Room with Garden View
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 11, 2024
service 5 star, Facilities 5 star, food need improve i give 4 star.
Response from Property: Dear Anas,Thank you for sharing your feedback with us. We're delighted to hear that you found our service and facilities to be of a five-star standard during your recent stay at Pullman Bali Legian Beach.We appreciate your constructive feedback regarding the food, and we take your comments seriously as we continuously strive to improve our offerings. Rest assured, your feedback will be shared with our culinary team to ensure that we meet and exceed your expectations in the future.Thank you for choosing Pullman Bali Legian Beach, and we hope to have the pleasure of welcoming you back for another memorable experience soon.Warm regards,AryaGuest Experience
Guest User
Deluxe King Room with Garden View
Checked in Jan 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Feb 6, 2024
Great location close to everything.friendly staff.restaurant service is bit slow.
Response from Property: Dear Valued Guest,We extend our sincere gratitude for sharing your feedback. It is gratifying to know that you found our location to be excellent and our staff to be friendly.However, we sincerely apologize for any inconvenience caused by the slow service in our restaurant. Your valuable comments provide us with an opportunity to improve, and we will address this matter promptly to enhance our service standards.Thank you for choosing Pullman Bali Legian Beach, and we appreciate your understanding. We look forward to the privilege of welcoming you back for an improved experience.Warm regardsAryaGuest Experience