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This Intercontinental is rather different from usual. The location is great but was unexpected that it will be just along the noisy street in an ancient building which before used to be another hotel. So it is rather old (in perception not in amenities). The rooms are specific but good and comfortable. We've checked the Hyatt which is right after the corner but that Hyatt is luxury and as everywhere. And this Intercontinental is special - you feel as if you are in colonial times. The hotel is narrow (in corridors).The open door pool is tiny. The breakfast selection is good but not so wide. So general impression is very good. The personnel is very friendly but not so much and good speaking English. So some time we needed in order to adopt ourselves to this experience but generally we are pretty much satisfied. We've stayed here for 8 night so can judge. :-).

Not sure why this hotel is so highly rated. Nothing about it is terrible, but the devil is in the details. The Good: - Staff is super friendly, incl. the valet - Rooftop pool and bar are really nice and a great feature - Overall layout of the hotel is charming - Great water pressure and genourous rooms The not so good: - Upon check-in, they tried charging us a 240/day ”resort fee”. After further questioning they said it was optional and would pay for the WiFi and the gym. Not a great business practice, espcially for a 5* hotel - Overall the hotel looks a bit dated and would benefit from some more maintenance - We booked a double room but were given a king room - when they showed us to a double room it was quite dirty - dirt on the linens, bathroom counter wasn't wiped down - so we just made do with the king instead - Beds weren't terrible, but I've slept better Location is a bit off the beaten path. Not bad but is was about a 20-30 walk to the city centre and the nicer restaurants.

This Wyndham in the heart of Merida was overall very nice with a superb staff on hand. A few snafus to mention… I am handicapped and their own ADA rooms are on the fourth floor. Who know whose idea that was! There is one elevator on each side of the hotel, and if the elevator is out, and you are on the fourth floor, you have to take the stairs because there is no connection to the other side of the building. So… of course, on our second day, both elevators were out. We requested that they move us to a room on the 1st floor. When we returned from our day’s activities, all of our stuff was moved to a new room, even though that room was not an ADA room. All good right? Not quite, as we are getting ready to head out that evening, we see a puddle of water in the bathroom…turns out there was a leak from the base of the toilet. The staff once again helped us to move to another room on the first floor. Overall, it’s also a well-kept hotel. But the building is quite old and could use some repairs. We ate at their restaurant only once, and it was not Wyndham quality food. Their brunch is a whopping 350 pesos, which given the food quality, is extremely overpriced. For breakfast, we strongly recommend going to the very nearby Flores Café. The rooms are nice; our first (ADA) room was actually larger than the room we were assigned on the first floor. The best part about the hotel was the staff. Extremely helpful and apologetic about the elevator situation. I give this hotel overall 4 stars; 5 for service; 3 for the ADA situation and 3 for the food.

It is the second time that I stayed here, because due to the first and the good impression I had, I decided to repeat, but this time I was disappointed, the hotel has an enviable location right on Paseo Montejo, it has parking, elevator but unlike This time I booked with Expedited A. When they arrived at the place they charged me more than what the app indicated. Honestly, I was too tired to complain, then they gave me a room that looked very damaged, the room smelled... like vomit, the pillows had a smell of dirt... I'm very picky about beds and scents, the bathroom was ultra small. , a micro alcón that was laughable, and the work table was strange.... Secluded in a separate room, super enclosed, and the light turned on and off by itself... The bathtub (so I did not recommend this hotel for elderly or disabled people). It was difficult to hold the handle for the shower... Anyway, this time the exori3nxia5 disappointed me, the reception service was super dry, and when I left they told me that they hoped they would check the room (as if it had damaged something... If damaged I was already there) they forgot about me and never told me that I could leave... While after 5 they attended to others who were leaving the hotel... In the end I. Get out. The hotel has its own thing but this time it disappointed me. I don't think I will return a 3rd time

Nice hotel with friendly service. I've stayed in Fiesta Americana hotels a lot and know generally what to expect. This one lives up to the high Americana standards. It is in a good location, near good restaurants, but not in the central area of town. Beds are very comfortable and rooms are nice. The bar had live music on Friday night and the band was great. Across the street is an outdoor restaurant that also had live music at night. The first floor of the Fiesta Americana hotel is all shops, so the actual hotel lobby is on the next floor. At the top of the escalator, in the lobby, there will be one or two people who will approach you and offer to help you with anything. They are very nice, but their goal is to sell you something like a timeshare. We refused to talk to them about that, so we never got the full explanation. We also got a phone call in our room, from the same people, telling us they had a free gift for us. We did ask these people for recommendations of local activities and they were very nice and helpful. Included was a light breakfast and snacks/drinks on the fifth floor. This was very convenient and the food was simple, but good. The only real surprise we had was at check out. We found that there is a charge for the self serve coffee in the room. I never use anything from the mini-bar or anything in the room that has an extra cost. I do not remember seeing anything about the coffee costing something. So many other places it is free/included. The hotel did reduce our charge for the coffee, but be aware that there is a charge.

Excellent accueil – Personnel très aimable, disponible - Nous avons séjourné dans ce bel endroit dans le cadre du Circuit Kuoni les cités dorées du Mexique – Notre chambre 301 donnant sur le patio était spacieuse , très propre, climatisée. Literie parfaite - Le patio et la piscine très agréable – Petit-Déjeuner pris sous le patio, parfait – Gardons un excellent souvenir de notre dernière étape sur ce circuit -

Puzzled at first when using my phone for directions and it said hotel was permanently closed. Drove through the area that was a total construction zone but found the hotel to be open. Workers have removed the old cobblestone from the street and replacing them with pavers. I miss the old world feel the way it was. After being greeted very kindly at the front desk, was escorted to the third floor suite. The unique floor plan had a triangle shaped enclosed terrace that looked down on the front street. The bed and pillows were very comfortable. Given its location, the hotel was bigger than expected with a quaint courtyard and good size pool. Free parking in the adjacent lot was very convenient. Real reason for booking here was its proximity to La Negrita, a block away. Walked there for dinner and had a great time with the live band. Highly recommend and hope to return someday.