Almaty Hotels with Balcony

An iconic hotel, grand and impressive. Beautiful ambience, great location, top class breakfast spread, high speed WiFi and helpful staff. Though, I arrived one day late to the hotel, the receptionist was kind to provide me room that with an upgrade. The view of snow clad mountains from my balcony was scintillating. I arrived late night, but I could get something to eat, thanks to the intervention of Lady Manager. I also got sumptuous packed breakfast as I left the hotel for a day trip quite early in the morning. The restaurant is pretty good,though a bit over crowded during breakfast. A must stay to enjoy the hospitality of this great country and people.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

The room was not cleaned; no drinking water was provided (drinking water for the next day). I have stayed in this hotel many times, and this time it feels much worse than before.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

The location, environment, and lobby are all very beautiful. The only and biggest drawback is the bed The bed was too old. It sank completely and was tilted to one side. It was very uncomfortable to sleep on. I asked the hotel to change rooms for the second night, and the front desk said that every room is the same🤷🏼♀️

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

Dinner in the hotel is problematic. The menu needs to be downloaded to the phone. It is not readable there. There is no alternative. Or from the phone or not. Frozen waiter will not help you. As a result, dinner was in a restaurant opposite the hotel. The hotel was filled with interest on thirty, but behind the wall we were settled by drunken people who arranged a debosh at four in the morning. Resepschn did not solve the problem, said ”we spoke to the guests,” but the noise continued. Only after the promise in the morning to complain to the leadership, we were offered to move to another room for the night. And be ready, that in the morning, at breakfast, you will be treated with pro-Ukrainian propaganda on two TVs. At the request of changing the channel, the answer was that ”we are obliged to show the world news.” Well, the yelling maids in the hallway are fully voiced It is clear that all the forces of the leadership have gone to build a building of the corresponding level of a five-star hotel, and the building has really succeeded, and the service of the forces is no longer enough. Usually I don't write reviews, but these guys tried very hard to spoil the rest. Good boys, it turned out

度假別墅位於伊森坦商場、麗思卡爾頓酒店對面，是中國人合夥開設的。酒店裝修大氣、舒適，床鋪很舒服，特別是對於不懂哈薩克語的旅行者，酒店還提供幫忙打車、機場車站接送服務，太值得國人過來旅遊入住了。

The room was good size and with a safe and minibar fridge. The bathroom was old-style with a shower in a bathtub. Always a slip hazard. There was no hot water the first night. The conversation with the receptionist turned bizarre: Me: There is no hot water in my room. Receptionist: If there is a problem just call us. Me: There is a problem, that's why I'm here. Receptionist: If it happens again, just call us and we'll fix it. After a few more rounds he agreed to look into it. It was fixed eventually. Breakfast choice was rather limited. The view from the room was rather depressing with lots of Soviet architecture on display.