Find Best Almaty Hotels with Balcony

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

An iconic hotel, grand and impressive. Beautiful ambience, great location, top class breakfast spread, high speed WiFi and helpful staff. Though, I arrived one day late to the hotel, the receptionist was kind to provide me room that with an upgrade. The view of snow clad mountains from my balcony was scintillating. I arrived late night, but I could get something to eat, thanks to the intervention of Lady Manager. I also got sumptuous packed breakfast as I left the hotel for a day trip quite early in the morning. The restaurant is pretty good,though a bit over crowded during breakfast. A must stay to enjoy the hospitality of this great country and people.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

It’s not new but generally speaking it’s good. After my nightmare stay in Astana and aktau with those international groups’ properties I am more certain about it.

Im here this moment in 840. The hand basin leaks all over the floor from the back. We told the staff x 2 in their language and nothing was done. The shower door covers 1/3 of the area it should AND the area it should cover has a bad seal and water ends up all over the floor as if there were no door at all. After using the basin or the shower we have to walk through 2 cm of water. We have to use all our towels to soak up the mess and call for new ones. The AC is so loud it sounds like water is flooding the place and considering the plumbing issues already mentioned, this is a real fear! The light over my bed does not work. And lastly it took 20 min of begging to get a cork screw from the bar that sells wines with corks !!!’ I actually had to teach the lad how to use the wine opener. “ he pulled rather than use the lever system. ” They pretended they had no clue what i needed and i used a translator app. They should be embarrassed . Intrepid “ my tour company ” should not use them and I will inform them.

The Rixos hotel located in the center of Almaty has the best lobby. The moment you enter the lobby it gives you a feel of grandeur. With its comfortable sofa seating for more than 100 people it is by far the best I have seen in the whole of Almaty. You can relax, have meals and literally just spend the whole day there. The standard rooms are comfortable with a choice of pillows and a good mattress. However, the room service and house keeping are quite slow. The housekeeping has to be told time and again for towels, water, etc in the room. The Buffet breakfast was quite disappointing as there were no vegetarian items on the menu. The eggs, omelettes, pancakes were really bad and had no taste. For a full hotel there was a small toaster for more than 200 guests which took forever to toast a slice of bread. It's a shame that such a good hotel has a really sad service which definitely should be spruced up to keep up to the five star tag !!!!

Dinner in the hotel is problematic. The menu needs to be downloaded to the phone. It is not readable there. There is no alternative. Or from the phone or not. Frozen waiter will not help you. As a result, dinner was in a restaurant opposite the hotel. The hotel was filled with interest on thirty, but behind the wall we were settled by drunken people who arranged a debosh at four in the morning. Resepschn did not solve the problem, said ”we spoke to the guests,” but the noise continued. Only after the promise in the morning to complain to the leadership, we were offered to move to another room for the night. And be ready, that in the morning, at breakfast, you will be treated with pro-Ukrainian propaganda on two TVs. At the request of changing the channel, the answer was that ”we are obliged to show the world news.” Well, the yelling maids in the hallway are fully voiced It is clear that all the forces of the leadership have gone to build a building of the corresponding level of a five-star hotel, and the building has really succeeded, and the service of the forces is no longer enough. Usually I don't write reviews, but these guys tried very hard to spoil the rest. Good boys, it turned out

1/ booked in two weeks. Specially asked Yurta №6. because in the rest it was cold and noisy. As a result, it was set before the fact 2 hours before the arrival that the work is being done. We arrived at №5 2/ We did not warn that children's sites will not work, the outcome of the children to leave with no one, it is necessary to just hang with them there 3/ SPA does not work, too did not warn 4/ Banya does not work, just did not warn. (But the admin wanted to fix and at our expense to make us a bath, for example here you fix our cosies for your account, cool, level) 5/ If you are going to read or quiet to spend time with 19:00-21:00, then you will not be able, wheeling and very loudly noises snow-rolling technique. In Yurt, people are heard on the descent, straight by words are heard dialogue. 6/ Managers and admin pretend to help with words, no help in the case. No suggestions about your correction of the situation, that is the type: Yes, this does not work but we compensate you for our defects to others, we have not warned you dear guest. There is no such thing in the memory. Or type here you certificate calm down go with God, nothing at all. 7/ Bad cleaning, pillows and bed were in chunks, rolls, pieces of tree, pieces of biscuits, Akhtung! - hair on the pillow. *Honestly, we were so tired as long as we walked, until we realized that no relaxation (SPA, bath, massage, etc.) would not get that there was no force to murmur about the hair of the bed. In general the impression and rest is damaged, guys always on connection with the reception very well do the appearance that help, young people! Of all activities, horse walks, skiing, tubing mda ... AA, and still the admin offered a horse walk in the form of compensation (for our account of course) 15 minutes before sunset, what do you say? I replied: ”Let me buy you a 3-hour horse walk to the ”Cabany Lake” now, let's see how you in the dark will ride.” On what I heard the refusal. Admin - Rayymbek Manager - gendar ... Thank you, no for anything 8/ Cleaning the room, The bar and refrigerator are only replenished once.