Premier Inn Gloucester (Little Witcombe)

Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door. On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again. Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.

We arrived at about 4pm after having a slight delay on our flight. We found the hotel really easy, parking was no issue either. Once we got in, it was welcoming, nice and friendly staff at the reception, was really quick to check in. Arrived at our room, first impression was okay, thought it would be more welcoming. Originally booked for two adults and one teenager and the room we got was definitely not suitable for that. Thankfully one adult couldn’t make it so was just one adult and teenager which suited us. Our room had a smell of **** which would explain why the window was left open on our arrival. There was a used dirty cotton bud in the bathroom, there was mould in different places of the bathroom and the taps were dirty. The curtains in the room area had holes in them and stains. Cobwebs all round the window and vinyl coming away from the tables. One cup in the room even though it was booked for three people. The bed was the best part of the room, the mattress is amazing and comfy. Very happy with the bed and sleep we got. We had workmen in and out the carparks, and we were limited to when we could get in and out without disturbing them. They blocked several spaces off which affected us as we couldn’t get a space after 6pm because of the restaurant next to us shares the same car park.

Not a good stay, Bathroom not cleaned, hairs in bath and mess in toilet. Evening meal was also a disappointment with steak being burnt from the restaurant. Staff very friendly, hence generous 3 stars. However, as I have stayed at this hotel before, and not encountered any problem, I believe standards are dropping!

Stayed here for 1 night as we were on our way to Cornwall to see family, I must say it was the best premier inn we have ever stayed at , staff were very friendly, rooms were exceptionally clean especially the bathrooms and nothing was too much bother, We will definitely be staying in this one next time we travel down now that we have found this hidden gem .

This Premier Inn has upgraded rooms and a Beefeater so met our needs. All ok with friendly staff. Much better than the Longford Premier Inn which has no Beefeater Restaurant anymore. Great position with good parking and easy access to motorway and other main routes.

The bed was very comfortable, not going to lie, I did not want to leave! The tea and coffee facilities were great! The bathroom was clean and comfortable to use, the upkeep of the room was excellent. Friendly staff, very happy with my experience.