Scottish Inns Austin Downtown

Nice area and the staff is very nice. The new renovations are very nice

I want to tell you that I’ve never had such an experience in my life. The wife and I drove up to Austin from Houston and we found this place to stay on one of the travel websites. The deal was good, so we booked the room. Now, when we first got into our room I noticed a strong odor. I would have to say it was a musty smell probably from old linens or carpet. We debated as to whether or not to ask for another room as my wife and I are not as young as we used to be and my arm was in a sling. We decided to stay as it was too much trouble to take everything out of the room again. Now, I’m not one to complain about any old thing, but when I pulled back the sheets I noticed a spot one the pillows I intended to use. I could see this through the pillow case, so I took it off to look at the stain. It was about a silver dollar size and I didn’t want to touch it. I thought I could simply take this to the office and ask for another pillow. When I got there and told the manager, Mr. Patel, that I wanted another pillow he just stared at the stain. I asked him again for another pillow. He then said “I didn’t do that.” I said that I didn’t care who did it, I just wanted another pillow. He then stood up from his seat and said that it was not his pillow and told me I was trying to make him look stupid. I really didn’t know what to say to this accusation. I repeated my request for another pillow. Again he told me it was not his pillow and he started walking towards me. Since my arm was in a cast, I did not want to have any trouble with him and I left the office. My wife and I locked ourselves in the room and did not sleep well that night. We didn’t even use the shower. We left early the next morning and did not return to the office. I can’t say I have ever had such a bad experience at a motel. Fortunately I took some photographs of the pillow. All of this fuss over a stain on a pillow!

This was the Econo Lodge at I-35 and I-290. Registration staff was not "owning" their services. Didn't know how the in-room refrigerators worked. Had no responsibility for the slow running "free Internet" on the public PC. Swimming Pool wasn't clean and they did not know how to get it sanitized. I was on my own. Isn't it the management's job to take ownership and fix what needs fixing or hire someone? Dead cricket sitting in the lobby for days. No product in the soda vending machine. Seemed like par for the course.

Absolute worst hotel I have ever had dis-pleasure of staying at. They advertise free continental breakfast and when asked on first morning I was told then did not have it. On second morning when someone else asked, clerk brought milk, bread OJ and a big tub of margarine (half-empty) out for breakfast. I would not eat breakfast after I saw everyone digging in margarine with their own knife. Not very healthy in my opinion. Asked for coffee and was told there was a pack of coffee in my room. Told her I drank it and she suggested I go next door to restaurant. She said "there was no water in lobby to make coffee" No 'wi-fi" as advertised. They did have internet access in lobby, but had a wireless keyboard and batteries were dead and no batteries available. Run from this place. Run fast and don't look back.

The absolute best place to stay in Austin. The hospitality and service is unmatched. Friendliest and safest location I’ve ever been to. I was very taken back at first by the hospitality but then realized how genuine and honest they are. Rooms are big, clean, and comfortable. Whenever I’m in Austin, this is where I stay. There’s no other better bang for the buck.

Everyone at the front desk was super helpful and kind. The room was well cleaned and room service = exceptional. The staff is very accommodating and did their best to make sure my stay went smoothly. I made a booking error and was struggling with using my points and they found a solution for me quickly. Kevin and Sunita were true stars!