Explore Other Travelers Reviews of Augsburg Hotels

Holiday Inn Express Augsburg
4.3/5107 Reviews
What the Hollyday in Express hotel Augsburg in Germany does to customers is unacceptable and subject to legal action for false advertising. the hotel sells rooms with air conditioning and turns off the air in the hotel. I want my money back. the hotel has no right to say how I want to sleep if it has put the room on sale with air conditioning. First, the attendant on the first night (02/10/23) said they were turning it off because it was winter (which is unbearably hot). later, the attendant said that I should change hotels before checking in when I found that there was no air. the other attendant, tonight (03/10/23) said that the hotel had a list of rooms where the air conditioning worked and another list of rooms that didn't work and had the outrageous to send me to two rooms where the system turns on but doesn’t worth at all. the truth is that the hotel wants to save money over the customer with false advertising. I want my money back, I'm outraged, because I slept very badly and I would never stay in a hotel without air conditioning without being fully aware of it. I doubt that in Six Senses, which is part of the same group as Holliday Inn the air is turned off at some point. The manager is in completely silence. I expect the total refund of the expenses of the reservation.

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