Hotels near Folk Art Park, Atlanta

Unfortunately, due to this time of Covid, many establishments have suffered greatly in lots of areas. Having worked in the hotel industry for a number of years in the past, I know that service is nothing like it used to be. However, I expect better than the bare minimum from one of the top names in the industry. For starters, The Breakfast bar is a joke, and the attendant has attitude problems. Breakfast is supposed to run from 6:30 a.m. until 9:30 a.m. With a limited selection already, I think it's poor business to have empty chafing dishes that need replenishing, and the attendant is sitting in the computer printing area on her phone! Then when she finally comes to check on her station, it's clear that she feels WE are inconveniencing HER! She loudly announced there would be no more meat to go on the bar! Mind you, it wasn't even 8:00 a.m. yet! I have largely decided to go down to the the Waffle House on the corner for my breakfast for the duration of my stay. In addition to the problems with breakfast, this is supposed to be a ”No Smoking” area. There's been a strong odor of **** being smoked BOTH NIGHTS that I've been here. Security is in place in the evening, but I doubt they're even trying to monitor the property and goings on...I was trained by Marriott's best in the early 1970's, and know that both father and son would be sad to see what's become of their legacy. They both were very ”hands on” and proud of what their family had achieved...

This was the absolute worst hotel I’ve ever stayed in! After switching rooms three times, the conditions were still absolutely deplorable! Unfortunately, we were stuck here since we were out of town celebrating a friend’s birthday and all other hotels were booked to capacity since it was so last-minute. I have never been more appalled in my life as I was speaking to the general manager who made it seem as though the dirtiness of the hotel was a form of normalcy post Covid. All I received was excuses as to why things were dirty and that they were short-staffed and do not have the personnel to ensure cleanliness amongst all of the rooms. The attached pictures show the couch in a lounge area which I was told the spring breakers come and ruin everything and then leave. This may be true, however when you damage a hotel, I know for a fact you are charged an additional fee. It appears as though they would like to pocket the fee rather than clean and sterilize the areas that are badly stained and damaged. Also, there was a nicotine gum wrapper on the floor as we walked in, a dirty toilet and hair in the toilet as well as the tub which I attached some of the pictures. . The sink was stopped up the entire stay and the electric went off for a period of time. The air conditioner unit seem to make some weird noise every time we turn the unit off and would not stop until the unit was turned back on. There was a stain on the ceiling and the ceiling was a popcorn ceiling which should’ve been a hint and a half that this hotel did not care about esthetics and was dated. As you walk into the lobby, it smelled of pool water and chlorine. It was a terrible and very offputting smell. I cannot say enough about how terrible this stay was in addition to everything else that we experienced, from around 12 AM to 4 AM in the morning, teenagers were running up and down the hallway playing around and chasing each other unsupervised. When I called up to the front lobby so that they could rectify this matter, they did absolutely nothing even though they told me they would send someone out to correct it. They never did and the teens continued to reek havoc throughout the night. My best advice to any customer considering this hotel is to stay far far away and never stay here!!! They do offer a free breakfast but it’s absolutely terrible and inedible. I was so distraught about this stay that I want to make other potential guests to please stay away! Additionally, you will not be receiving a refund if you do encounter these terrible and unfortunate circumstances so do yourself a favor and book elsewhere! If you don’t mind these type of conditions, you might as well stay at $25 a night motel! I have attempted to reach out to the manager, Sal and was advised I would get a call back but never have. I opted to even email him at the same email address he reached out to me with, still nothing! I’m confused as to why he would reach out to me if he had no intentions of actually he

After a long flight, we arrived at the Atlanta Airport at midnight. My family and I were too exhausted to make the drive to our next destination. I had a few IHG points and decided to use them at this hotel. I assumed the hotel would be average because of the location. I was ok with average because I was so exhausted. When we arrived, Keisha at the Front desk provided professional, upbeat, and kind service. The room was clean and the bed was comfortable. Upon checking out, I had a wonderful encounter with Dee at the Front desk. Again, I received phenomenal customer service. I will definitely add this hotel to list of places to stay.

This type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.

We were only at this hotel 1 day and had multiple issues with a male member of housekeeping. At 9:00 am the hallway was completely blocked by housekeeping carts. Next the same staff member was in the hallway speaking loudly and playing music. The worst encounter with the same staff member was when he our door and proceeded to barge into our room at 12:07 PM. I had arranged a late checkout with the front desk staff, there was a do not disturb sign on our door and my wife and I were trying to take a nap before a long drive home. I would have given the hotel a 2.5 star rating if that was an option. The room was nice, it was clean and the front desk staff were professional. Another issue was two times in our short stay there was someone smoking week by the front door. Not a great place to bring kids.

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

Good hotel

Nice new hotel. Very clean breakfast was ok.Great location lots of food and shopping centers.