Extended Stay America Suites - Asheville - Tunnel Rd Reviews
Extended Stay America Suites - Asheville - Tunnel Rd
6 Kenilworth Knolls, Asheville, United StatesView Hotel Details
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Extended Stay America Suites - Asheville - Tunnel Rd Guest Reviews
3.5/5
44 Reviews
Verified reviewsLocation3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(44)
Positive reviews(39)
Negative reviews(5)
Guest User
Queen Studio - Non-Smoking
Checked in Mar 2023
Other
1 Reviews
Outstanding
Posted on Apr 21, 2023
Clean with a great staff .. convenient location.
Guide04836597181
Checked in Apr 2024
Solo travelers
Outstanding
Posted on Apr 9, 2024
Clean Rooms, and the staff is the best. Leesha, Nick, and Deborah go out of their way to make your stay a good one. Housekeeping is very accommodating. Very central to all Asheville has to see and do. Definitely will stay again when in Asheville.
Andrew P
Checked in Apr 2024
Couples
Posted on Apr 5, 2024
Front desk lady told me she doesn't feel like making a room reservation for a walk in so she just tells customers there are no rooms available. Very sick employees. I believe the owner fully needs to be aware of how their employees simply doesn't care about their hotel. Period
Response from Property: Dear P528WTandrewp, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we may ensure your next stay is the outstanding one you deserve. Sincerely, Hotel Management
Liam
Checked in Mar 2024
Couples
Posted on Mar 25, 2024
Bed frame was very unstable. Then In the middle of the night, when I went into the bathroom, there were puddles on the floor. Went to shut the water off, but neither the sink nor the toilet were leaking. Had to use all my towels.
Andin
Checked in Feb 2024
Couples
Very Good
Posted on Feb 20, 2024
Parking lot is huge and free… only one run in with a homeless man and that’s because I went out to my car at 3 am to smoke and he was next door screaming. This hotel is 4 minutes from downtown Asheville and has over five food options, didn’t know the room comes with a full fridge and a stove and a sink or I might’ve brought more food!! Bed was definitely uncomfortable but thankfully the rest of the room made up for the bed being so hard
Joshua
Checked in Jan 2024
Couples
Posted on Jan 7, 2024
Room wasn’t clean and we never got the dishes and utensils we requested. They also double charged us for the room. The area around the property is abandoned and seems unsafe.
Sherie
Checked in Dec 2023
Other
Posted on Dec 11, 2023
Our stay was good room clean staff friendly The only complaint I have is when we checked in the lady double charged my credit card and still waiting on refund!
Anthony
Checked in Nov 2023
Couples
Very Good
Posted on Nov 27, 2023
Friendly staff. Clean room. Bed was a little stiff. Some neighbors were loud (no fault of the facility, of course). Would stay here again
Donald
Checked in Oct 2023
Other
Very Good
Posted on Oct 30, 2023
The check-in was prolonged by technical issues. The Front desk folks were very apologetic and worked to correct the issue. The bed was not the best. The room was very clean and well enjoyed.
Megan F
Checked in Oct 2023
Couples
Outstanding
Posted on Oct 7, 2023
Rooms are beautiful and spacious. The staff was very friendly especially the front desk clerk. Will definitely stay here again when we visit Ashville. They have everything you need and then some. Hopefully I can make it up for breakfast in the morning.
Response from Property: Dear meganfD5147EV, We appreciate you leaving feedback regarding your experience at Extended Stay America. Thank you for being our guest and for taking the time to review your lovely experience. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. Sincerely, Hotel Management
Verified traveler
Checked in Oct 2023
Other
Very Good
Posted on Oct 2, 2023
There was no hairdryer in the room. I had not brought one, and this was disconcerting. Presence of a hair dryer in hotels is so common that I felt misled.
It was an extended stay hotel with microwave, refrigerator, etc. However, there were no dishes or glasses. I would have appreciated knowing that in advance.
The "breakfast" was very limited (muffins, Granola bars, coffee/tea.)
Charles
Checked in Nov 2023
Other
Posted on Nov 6, 2023
I’ve stayed at many Extended Stays- this is was by far the most outdated one I’ve seen.
Shirlynn
Checked in Sep 2023
Business travelers
Outstanding
Posted on Sep 24, 2023
Excellent staff love Allison at the Front Desk and all the staff is amazing. Hotel kept clean! When so is broken they fix it right away didn’t even have to ask.
Shirlynn
Checked in Sep 2023
Business travelers
Outstanding
Posted on Sep 10, 2023
I really enjoyed my stay at the hotel it was very clean and the staff was amazing always greeting me and most of all gave me my room accommodations with walk in shower based on my profile. Thank you for a plea stay I came for work and I will stay here again.
Shirlynn
Checked in Dec 2023
Business travelers
Outstanding
Posted on Dec 3, 2023
Great clean place to stay when I am in town for work. Very lovely staff.
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