Hotels near LASERontharing Essentielles, Antwerp

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

I thought hard about giving this hotel a 3, but on balance think it is fair. In many respects it could score 4 but crucially the sound proofing and specifically the flooring to the bedrooms is inadequate. We were kept awake an hour the first night until the night receptionist kindly called the room above after midnight to ask them to remove their footwear / stop pacing. The second night closing doors above woke us briefly but then the third night there were comings and goings on our floor between several rooms around 3am for 45 mins and we heard it all. Hopefully the hotel will consider doing further works to mitigate this for future guests. Otherwise we found the hotel / bed comfortable, the mostly continental breakfast was fine (fresh juices, fruit, cereals, breads, meat / cheese & pastries) and the bar food did the job on the last night. Its a 25 min walk into the interesting / lively old town where we spent most of our trip, but reception will call you a taxi that costs around 15 Euros if that is too far or it is raining. MAS is worth a visit including the view from the top.

Hi thanks for the stay during late Feb 24 when i stayed for 4 nights whilst I attended an event. The room was clean, spacious, staff members friendly and on Fri, Sat evenings definitely happy vibes round the bar. Overall rooms were large, well looked after, nicely furnished and in good condition. Not the most modern but thats ok with me as good quality fit out. Staff were super friendly and helpful. Fun lobby vibe and music, be aware no check in desk to speak of and after hours access could be a little more efficient (with room key perhaps rather than buzz and wait). Also some USB charging ports would help to (couldnt find any in my room).

Had a nice stay at the hotel. It was clean and tidy. Did not use breakfast service. The only point of criticism was that the use of the car park was not notified in advance by the tour company that it was Euro 19 per day. Paid half in the end. There was also no information bulletin in the room about the facilities in the hotel. (safe/breakfast/telephone/lighting/TV remote control/cleaning)

We have reserved this hotel using a Bongo check and we have been pleasantly surprised by this new hotel, very conveniently located within a few hundred metres from the Central Train Station in Antwerp, that provides for everything a traveller needs in terms of accommodation and is at the top of technology as it states: it's connected. The staff is very nice and helpful and we really had a great stay. I warmly recommand it. And, as a little bonus, they are very accommodating when it comes to the four paw members of our families.

The Hampton by Hilton Antwerp Central Station offers a convenient and comfortable stay. Its prime location near the central station provides easy access to local attractions. The modern rooms are well-equipped and maintained, ensuring a pleasant experience. The complimentary breakfast buffet provides a satisfying start to the day. The attentive staff members are friendly and helpful, contributing to a welcoming atmosphere. However, some guests have noted limited space in the rooms and occasional noise from the surrounding area. Overall, it remains a favorable choice for travelers seeking a well-located, affordable accommodation option in Antwerp.

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

Great location so close to the train station and between 2 subways stations! Service ok, cleanliness ok but could be improved (I can tell that it was clean but not deep on the table, and the soap/shampoo dispenser was kind of broken so it spread all around bathtub)

If you want staff to do absolutely nothing about someone breaking into your room then this is the hotel for you. I was staying here with my friend in a room on the second floor. Someone tried to break into our room by kicking our door three times. We couldn't reach reception by phone call, I tried texting reception. They messaged us on Whatsapp to not worry and that we are safe even though a person kept trying to break in. They didn't try coming down to our room to check if we were okay. Didn't care about our safety. We then had to call the police and they were taking a long time to get there so we called again only to be told by the 112 operator that the staff weren't letting the police into the hotel. Finally they were let in after our door was being kicked at for an hour. The police were useless since they didn't even check if the area was safe before telling us to just sleep and enjoy our holiday. We wanted to see CCTV footage because there was a camera in our corridor. We went to reception, and a member of staff told us that he had the cctv ready for us because he guessed that we would want to see it. He showed us the recording of the corridor and told us ”see there's no one in front of your door”. But my friend and I noticed that the time stamp was covered by a black rectangle but you can see a bit of the number underneath it. The bottom of the digits could still be seen and clearly read 2 am and not 1 am which is when the incident occurred. When we told him that this is live footage and that we want to see the recording of the 1 am incident, he kept telling us ”no there's no one in front of the door” until he finally admitted to us that this was live footage and that he needs the manager to access the 1 am footage. This seemed sketchy. Why the need to lie about it? We stayed at reception as we were too scared to go back to our room. At around 3 am we decided to try going back. After being in the room for just 10 minutes, someone tried to break down our door again. This time the 112 operator hung up on us and we didn't try calling reception since they proved to be useless. At 3:50am I called a girl from our University course who was on the same floor. She luckily found no one at the door and so we ran down to reception. We stayed at reception all night and didn't sleep. Staff were no help apart from that same staff member offering us ”very stiff alcoholic drinks to help us relax”, that's how he put it, we of course refused but he kept coming back and offering us drinks despite us saying no repeatedly. At around 8 am I saw our lecturer from our course at reception so we went with him to see the cctv footage. At first the manager said that she can't show it to us. When our lecturer said that we'll go to the police then she changed her answer. Before even showing the footage she said ”I looked through the footage earlier and saw that it was a door nearby making the noise because it kept being opened and closed”. We insisted to see the CCTV s

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all