Futian Hotel

It's too old and there is no hot water. There is sand in the water. The front desk staff are not enthusiastic. They don't let riders come up and there is no robot. They let riders come up for a while, but they don't let them come up for a while. It's too dirty.

Everything is good. The only flaw is that the shower head is loose and falls down by itself when I wash. I hope I have time to repair it.

The front desk service is good, but the room service is terrible. I checked out at 2 o'clock. I was changing clothes at 12 o'clock. The room attendant knocked on the door twice. I just asked who it was. The waiter came in directly by swiping his card and told me that he had not checked out yet. . The shower head in the room lowered its head when it was turned on and couldn't be fixed. It was hard to tell whether a towel had blood stains or rust stains.

Very bad! ! Things were thrown away by the cleaning staff at the hotel, and the hotel's attitude towards resolving the matter was very poor, and no one has come to deal with it so far! ! My belongings were thrown away by the cleaning staff, so I called the front desk. The front desk told me that it had nothing to do with me and it was not because she had a bad attitude in throwing it away. She came up to shirk the responsibility and said that the garbage truck had gone and I couldn't find it. You can tell me next time. Clean it up? Then I went downstairs to the front desk to ask her to contact the manager. The front desk was banging and beating her at the front desk but she didn't say a word. She didn't lose it. The manager also gave me her phone number. I couldn't get through to her. What can I do? The manager called and asked me to wait. The person in charge said that she was taking a shower and asked me to wait until she came to work. I would handle it when she comes to work. If she can continue to live, I will wait until she comes to work. Come down and handle it for me. If you can't live in it, just cancel it and wait until she calls me. And even if you compensate, there will be a depreciation fee? I'm convinced. What is this? My things were thrown away and I contacted the hotel and then I talked like this. How many times have I stayed in your hotel? How come something went wrong? If something happened to such a big hotel, it’s just the person in charge. I should be angry and I have to wait. It’s inconvenient for you now, but You still need to have the most basic attitude. What does it mean to fight with customers? When I encounter a problem at the hotel, I contact the front desk immediately. The stuff here has been thrown away. Your attitude is to shirk responsibility. You come up and say that the garbage truck has gone and you can't find it. You can do it yourself next time. Tell the housekeeper, I am staying in the hotel and I have to ask the housekeeper to tell her what to throw away and what not to throw away? Service: Poor

Due to the change of itinerary, I applied for a temporary delay of 14:00 check-out and was constantly urged. I have never seen such an inflexible hotel, and the service attitude is not good.

The hotel environment and service are great, the breakfast is also very good, the main problem is that my husband's mobile phone was left in the room, and the cleaning staff helped to send it to the front desk, big 👍🏻

It's OK, but I was not happy when the waiter froze something in the refrigerator and knocked on the door to ask me to send it out.

The environment is very good. The location is very good. Very clean. Convenient to go anywhere

It's OK. It's very convenient for travel. The hygiene is OK. But the room is a bit small.