Family-friendly Hotels in Andorra La Vella

We have not been to this hotel. We wanted to make a reservation for June 2023, with a ‘Gift for You’ card. This hotel was on the website of ‘Gift for you’ as a hotel were you can make a reservation with your gift card. But the hotel refused the gift card. We get a very short answer: we do not work with ‘Gift for You’. We were very disappointed. We complained by Gift for You and ask them to remove this hotel out of there list.

The hotel is super nice and fancy service is great and the people at the respetion always smile We enjoy staying there and definitely will come back 200 letters is a bit too much but it is important to me to leave a review so I'll just keep writing until I'll get there....

It is right next to the Andorra landmark building, which is also the starting point of the standard city center and the pedestrian street - ”twisted clock”. If two people book a room with a terrace, it is very emotional, and it doesn't matter if one is alone. The room is quite big. The breakfast is good. There are several kinds of fried eggs to choose by yourself. If you don't understand, just tell me which one is good. Change it every day. The front desk is very enthusiastic, like all Europeans. There is an electric kettle in the room. Below the clock is the unnamed river, which flows continuously. The cherry blossom season is so beautiful that it suddenly feels like Japan. It only takes about ten minutes to walk to the famous hot spring upstream and the landmark building of Andorra.

The city of Andorra is relatively small, the hotel is at the foot of the mountain and the scenery is good. The lobby of the hotel is large, the rooms are large, clean and the beds are oversized. Under the floor is the restaurant, very convenient. Parking underground garage, but charges.

Reception: Majority of staff were mostly courteous, however did not always greet upon arrival and did not always acknowledge you while you waited. Room / facilities: Room number 417 is on the 4 floor and is clean. It overlooks the city and has a road and views of the flowing from your balcony. The self control air conditioning is somewhat confusing to operate, but did the job. The room had a balcony with a door that opens fully enabling guests to go outside. The room has a bar fridge, safe, older style flat screen tv, euro style memory foam pillows, (that i found terrible and left me nursing a migraine after the first night). Queen bed, sofa bed, table and chair, hanging area and luggage shelf. The bathroom had a shower/ tub combo with a multi purpose shower head. Day 2, the 168 kids arrived and the noise escalated from a tranquil setting to a wild playground. Kids played in the hall, yelling screaming, opening and then slamming their and friends room doors, knocking on unknown doors and running (mine). Some kids were polite to apologise when they realised they had the incorrect room. Reception were requested to intervene at least 7 times (face to face and via the phone), however this only sometimes restored the peace for a short period. The student teachers/ supervisors were nowhere to be found to settle the children. Not an ideal situation to be in for a relaxing stay. Parking: is available at an additional cost of €21 (at the time of my stay). The car park is very tight to maneuver around. Wifi: Complementary and good speed password required, this did slow dramatically once the 168 kids arrived to the hotel and were using their devices. Conclusion: Excellent position. River views Comfortable rooms. Right in the center of town. Letdowns: Kids permitted to stay and guests not provided this information upon checkin. Adult guests could have been allocated other separate floors and the children on other exclusive floors. Location / Nearby: Centre of the city and all its offerings. Letdowns Rushing water noise can be a bit much for some. Hotel not advising guests of the imminent arrival of 168 children and the accompanying noise. Getting to hotel: Best use GPS. Be aware of the last roundabout prior to the hotel and the 5th exit that goes down just to the right of the main road/bridge. its very easy to miss. The hotel name and parking signs are only visible when your 5 meters from the property. If arriving into Barcelona airport and drive to Andorra, do yourself a favour and turn off “tolls” on the GPS, the drive has spectacular scenery, and is only marginally longer and you will save €30+ in tolls.

The room is a suite, very comfortable and warm. The hotel's own parking lot is more expensive, you can park in the open-air public parking lot opposite the gate, it is much cheaper. Basically Andorra walks to the city center, and likes the city, the air is good, except for no special Chinese food. It is very confusing for the hotel to charge an extra 7-year-old child 40 euros a night, no extra bed, no breakfast, no extra toiletries, nothing, this money is very wrong! Although some hotels in Europe do pay for extra thirds, they are basically unable to sleep with adults and large children, so this is a bit dissatisfied!