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Horizon Inn & Suites Guest Reviews
2.5/5
22 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location2.5
Amenities2.5
Service2.4
Cleanliness2.4
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All reviews(22)
Positive reviews(1)
Negative reviews(3)
Donna
Superior King Room Non smoking
Checked in Mar 2023
Solo travelers
7 Reviews
5.0/5
Outstanding
Posted on Mar 31, 2023
It was one of the nicest stays I've had at red roof Thank yall very much
Guest User
Superior King Room
Checked in Jan 2022
Couples
1 Reviews
1.7/5
Posted on Jan 30, 2022
Wasn’t clean and our keypad to our door ain’t work and they took 20 minutes to let us in
Guest User
Checked in Oct 2024
Other
1.0/5
Posted on Oct 10, 2024
The hotel is old and dirty. It's in not a very nice part of town. We paid more than what the site said, and they wouldn't make up the difference or offer a refund (which we asked for since our room smelled like cigarettes even though we were in a 'no smoking' room. Needless to say, it wasn't a good experience.
Guest User
Checked in Sep 2024
Family
1.0/5
Posted on Sep 8, 2024
This place doesn't even deserve a star. The employees were drinking, smoking and littering on the job. The room wasn't clean. One of the employees got onto my babies because they didn't have a swimming suite on. So I go change them in their swimming suites and there was a employee who wouldn't stop looking at me while I'm watching my babies swim. Then another employee lies and tells me the pool closes at 7. When we checked in we were told it closes at 10. They just wanted us out of the pool area so they can get drunk instead of work. Oh there's cigarette butts around the pool area that I had to pick up so my kids won't touch it. There was only like 2 people who were working. House keeping was looking for someone and she opened our door obviously wrong room and she was smoking. The cigarette smoke came in the room and my daughter has asthma. NOT EVERYONE WANTS TO SMELL THAT OR BE AROUND IT. No breakfast but it says on one of their doors breakfast.... That's a lie. They don't help keep the noise down at night. They have roaches. I DOLLIE appreciate how the employees mistreated myself and my babies while there. Not professional. Honestly nothing good about this hotel. Change the employees and the hotel will get better or have the owner their at all times.