The Delphi - Amsterdam Townhouse

Guests praised the delicious breakfast, complimentary coffee/tea, and exceptional service. The spacious, clean rooms and fantastic location near parks and museums were also highlighted.

I never write negative reviews unless they are fully deserved -- and they are here. I arrived at the Delphi on July 14, to discover the building entirely surrounded by scaffolding draped in blue tarp. Room views are entirely blocked by the tarp. I complained bitterly about not being informed in advance (I would have changed hotels) and was told "sorry" and the few rooms without the tarp are not available until 2 days later. I tried to move to another hotel but rooms are solidly booked in Amsterdam. So I had little choice but to stay there. I awoke the next morning to find a man standing right outside my window doing maintenance work (if you don't believe it, see the photo). In the end, the hotel moved me on day 3 to a 4th floor room (which was nice) and discounted the room with the worker by a paltry 25% for the 2 nights I had to stay there. I was NOT informed in advance; instead, there was a typed note in my room telling me about "upcoming maintenance" and apologizing for "any disruption this may cause to your stay." Surely, the Delphi management can do better than that. Guests who care about natural light and views should be paid to stay there, rather than be charged over $300/night. It's too bad that deception on the part of the management ruined my visit, b/c otherwise the place seemed nice. There was a nicely presented breakfast and the front-desk staff, especially Antonio, were understanding and helpful. The location was excellent for touring and getting to business locations. Before booking, call the hotel and ask if the scaffolding is still there.

The hotel was completely covered in scaffolding due to work, that had not been communicated to us. The hotel staff and manager didn't do nothing about the complaints. Despite the view of scaffolding and construction (the hotel was completely packed), we had a great overnight stay without construction nuisance, but that was because no work took place during the weekend. It is a shame that they are too arrogant to respond politely to our complaints by email, otherwise we would have happily returned after the renovation. This is really a huge disappointment.