ibis Almaty Jetisu Reviews

Response from Property: Dear Guests,Thank you for taking the time to share your experience. First and foremost, I would like to sincerely apologize for the inconvenience and disappointment you faced during your stay with us. Your feedback is invaluable, and we deeply regret that your visit did not meet your expectations, especially since this was your second time staying with us.We understand how upsetting the situation with our team member was. Please know that our staff is trained to ensure the comfort, safety, and satisfaction of all our guests. However, it seems we fell short in this instance, and for that, I am truly sorry. Your comment about the demeanor and behavior of the staff member has been noted, and I want to assure you that we are addressing this matter internally to ensure such incidents do not happen again.We value every guest’s perspective and strive to create a welcoming and friendly environment. It’s clear that in this case, we missed the mark. We will be conducting additional training with our team to reinforce the importance of professional and respectful communication with our guests.I understand your decision not to return, but I sincerely hope you will consider giving us another chance in the future. If there’s anything we can do to regain your trust, please do not hesitate to reach out to us directly at [contact information].Thank you again for bringing this to our attention. Your feedback helps us grow and improve.Best regards,Karolina KashkovarovaGuest Relations Manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Muhammad Irsyad Bin Zaini,Thank you for sharing your experience with us! We’re delighted to hear that your stay in our Standard Double Room was both comfortable and convenient. It's wonderful to know that you appreciated the room’s clean, modern design and found the bed to be a source of restful sleep. We always aim to make the most of our space to ensure our guests have everything they need for a pleasant stay, and we’re glad this met your expectations.It’s also fantastic to hear that our staff's friendliness and efficiency made your check-in and check-out process smooth. We take pride in providing excellent service, and your positive feedback motivates us to keep delivering the best experience possible.Our location is indeed one of our strong points, and we’re happy it made exploring Almaty easier for you. As for your comments on breakfast, we’re glad you enjoyed the freshness of the offerings, and we’ll certainly consider ways to enhance the variety for future guests.Thank you once again for your feedback and for choosing ibis Almaty Jetisu. We hope to welcome you back soon for another enjoyable and budget-friendly stay!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Aileen Mandasoc,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our great location, clean rooms, and friendly staff. It’s always a pleasure to know that our guests had a positive experience. We look forward to welcoming you back again soon for another fantastic stay!Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. Regarding the water in the room, we’d like to explain that in an effort to reduce plastic waste and contribute to environmental sustainability, we provide glass decanters in each room instead of plastic bottles. Additionally, there are water purifiers with fresh drinking water available on every floor for your convenience.We appreciate your understanding of our efforts to support the planet, and we hope this enhances your future stays with us. We’re also reviewing your comments on room size and facilities to ensure we continue improving our guest experience.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Saiful,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and that our staff made a positive impression with their friendliness and helpfulness. Providing excellent service is our top priority, and it's great to know we succeeded in making your experience enjoyable.We look forward to welcoming you back for another pleasant stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!Best regerds,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Sajnani Sunil,Thank you for the high rating! We are glad to know that you appreciated the convenience and work of our staff! We are always happy to receive positive feedback from our guests, because they help us get better!We will be waiting for your visit!Sincerely,Yevgeniy Shrainer General manager of ibis Almaty Jetisu

Response from Property: Dear Guests,Thank you very much for your high appreciation!We are sincerely glad that you were satisfied with your stay at our hotel! Also, thank you for noting the work of our staff!We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for you at our hotel!Sincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu

Response from Property: Dear Guests,Thank you so much for your wonderful review! We are delighted to hear that you had an amazing experience during your stay in Almaty.Your compliments about our hotel being beautiful, modern, and warm truly warm our hearts. It's fantastic to know that you enjoyed the ambiance and found our accommodations to your liking.We're also pleased that you appreciated our great food. Providing a memorable dining experience is important to us, and we're glad it contributed to your overall enjoyment.If there's anything specific you loved or if you have any suggestions for further improvement, please feel free to share. We look forward to the pleasure of welcoming you back on your future visits to Almaty.Thank you for choosing us!Best regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed our good location, nice breakfast, and that our staff was helpful and friendly during your stay.Your positive feedback means a lot to us, and we look forward to welcoming you back in the future!Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Good Morning, Gan SulaWe apologize for the inconvenience you experienced with the carpet cleaning during your stay. It's regrettable that the detergent used caused irritation. We take your feedback seriously and will review our cleaning procedures to ensure the use of more suitable products in the future.Regarding your cancellation request, we apologize for any confusion or difficulty you encountered. We strive to provide excellent service, including handling guest requests promptly and efficiently. We regret any inconvenience caused by the delay in processing your cancellation request.Please be assured that we will address these issues internally to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. If you have any further concerns, please don't hesitate to contact us directly. Thank you for bringing these matters to our attention.Sincerely, Arseniy Tagaev General manager of ibis Almaty Jetisu

Response from Property: Dear Guest,Thank you for your high appreciation!We are sincerely glad to know that you appreciated the facilities and the service provided!We are always happy to receive positive feedback from our guests, because they help us get better!We will be waiting for you at our hotel!Sincerely,Arseniy TagaevGeneral manager of Novotel Living and ibis Almaty Jetisu.

Response from Property: Dear Mr AuntieFei,Thank you for taking the time to leave us such a kind and positive review! We are thrilled to hear that you had an excellent experience during your stay at our hotel.Our team takes great pride in providing exceptional service, and it's gratifying to know that our efforts were appreciated. We always strive to create a warm and welcoming atmosphere for our guests, and we are delighted that you found our staff to be very friendly and helpful throughout your stay.Your positive feedback serves as a great motivation for our team to continue delivering top-notch service to all our guests. We hope to have the pleasure of hosting you again on your next visit to the area. Should you need any assistance or have any special requests in the future, please do not hesitate to reach out to us.Thank you once again for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Arseniy TagayevGeneral manager of ibis Jetisu Almaty

Response from Property: Dear guests,Thank you for taking the time to share your impressions of your stay at our hotel! We are sincerely glad to know that you appreciated the location of the hotel and the work of our staff! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for you!Sincerely,Yevgeniy Shrainer General manager of ibis Almaty Jetisu

Response from Property: Dear Rodrigo,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Novotel Living Almaty Jetisu