Ibis Almaty Jetisu Reviews
Ibis Almaty Jetisu
Abylai Khan Ave 55, Almaty, KazakhstanView Hotel Details
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Ibis Almaty Jetisu Guest Reviews
4.2/5
Very Good
49 Reviews
Verified reviewsLocation4.4
Amenities4.0
Service4.2
Cleanliness4.4
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All Reviews(49)
Positive reviews(46)
Reviews with photos/video(12)
Awesome stay(11)
Clean and tidy(9)
Great service(8)
Tasty food(5)
Negative reviews(3)
Sajnani sunil
Standard Double Room
Checked in Jun 2024
Family
49 Reviews
Outstanding
Posted on 13 Jun 2024
Except breakfast rest of them were excellent.
Rooms were comfy
Front desk staff were very helpful.
Response from Property: Dear Sajnani Sunil,Thank you for the high rating! We are glad to know that you appreciated the convenience and work of our staff! We are always happy to receive positive feedback from our guests, because they help us get better!We will be waiting for your visit!Sincerely,Yevgeniy Shrainer General manager of ibis Almaty Jetisu
Anonymous User
Standard Double Room
Checked in Apr 2024
Couples
12 Reviews
Outstanding
Posted on 26 Apr 2024
Miss Dana at the concierge is very helpful as my hubby was not feeling well and need to go to A&E. She told us that the hospital does not open 24hrs. She said she will call an ambulance for us. As we do not speak their native language, she was kind to arrange everything for us and told us to wait in our room.
When the Medics came, Mr Anton at the concierge was in the midnight shift, he came up to us and was so kind to gave his mobile number in case we have problems at the hospital and to call him at anytime.
We sincerely appreciate Miss Dana and Mr Anton for their impeccable service and kindness.
Response from Property: Dear Guests,Thank you very much for your high appreciation!We are sincerely glad that you were satisfied with your stay at our hotel! Also, thank you for noting the work of our staff!We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for you at our hotel!Sincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu
Guest User
Standard Twin Room
Checked in Nov 2023
Friends
1 Reviews
Outstanding
Posted on 29 Dis 2023
Amazing place to stay in Almaty. Beautiful, modern, warm. Great food as well
Response from Property: Dear Guests,Thank you so much for your wonderful review! We are delighted to hear that you had an amazing experience during your stay in Almaty.Your compliments about our hotel being beautiful, modern, and warm truly warm our hearts. It's fantastic to know that you enjoyed the ambiance and found our accommodations to your liking.We're also pleased that you appreciated our great food. Providing a memorable dining experience is important to us, and we're glad it contributed to your overall enjoyment.If there's anything specific you loved or if you have any suggestions for further improvement, please feel free to share. We look forward to the pleasure of welcoming you back on your future visits to Almaty.Thank you for choosing us!Best regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu
Gan Sula
Standard Twin Room
Checked in Feb 2024
Business travelers
22 Reviews
Posted on 15 Apr 2024
i’m very complain to this hotel.
becuase i irritated from carpet cleaning chemical.
wanted to cancel all trip and needed to make treatment for back
this hotel manager didn’t give any compensation and return
Response from Property: Good Morning, Gan SulaWe apologize for the inconvenience you experienced with the carpet cleaning during your stay. It's regrettable that the detergent used caused irritation. We take your feedback seriously and will review our cleaning procedures to ensure the use of more suitable products in the future.Regarding your cancellation request, we apologize for any confusion or difficulty you encountered. We strive to provide excellent service, including handling guest requests promptly and efficiently. We regret any inconvenience caused by the delay in processing your cancellation request.Please be assured that we will address these issues internally to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. If you have any further concerns, please don't hesitate to contact us directly. Thank you for bringing these matters to our attention.Sincerely, Arseniy Tagaev General manager of ibis Almaty Jetisu
Langsuan
Standard Twin Room
Checked in Jan 2024
Business travelers
13 Reviews
Great
Posted on 31 Jan 2024
Newly renovated hotel
With IBIS & Novotel at same building
Room is spacious and clean
Front desk speak perfect English
Very close to restaurant and shopping malls
Response from Property: Dear Guest,Thank you for your high appreciation!We are sincerely glad to know that you appreciated the facilities and the service provided!We are always happy to receive positive feedback from our guests, because they help us get better!We will be waiting for you at our hotel!Sincerely,Arseniy TagaevGeneral manager of Novotel Living and ibis Almaty Jetisu.
AuntieFei
Standard Twin Room
Checked in Mei 2023
Business travelers
10 Reviews
Great
Posted on 25 Jun 2023
Great location surrounded by different commercial establishments. Close to the airport for those late night trips.
Very friendly staff, always ready to assist and no concerns whatsoever in communication. They are ready to help in booking taxis which is really convenient.
Response from Property: Dear Mr AuntieFei,Thank you for taking the time to leave us such a kind and positive review! We are thrilled to hear that you had an excellent experience during your stay at our hotel.Our team takes great pride in providing exceptional service, and it's gratifying to know that our efforts were appreciated. We always strive to create a warm and welcoming atmosphere for our guests, and we are delighted that you found our staff to be very friendly and helpful throughout your stay.Your positive feedback serves as a great motivation for our team to continue delivering top-notch service to all our guests. We hope to have the pleasure of hosting you again on your next visit to the area. Should you need any assistance or have any special requests in the future, please do not hesitate to reach out to us.Thank you once again for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Arseniy TagayevGeneral manager of ibis Jetisu Almaty
Anonymous User
Standard Twin Room
Checked in Jun 2024
Couples
31 Reviews
Great
Posted on 18 Jun 2024
Good location and friendly staff.
Response from Property: Dear guests,Thank you for taking the time to share your impressions of your stay at our hotel! We are sincerely glad to know that you appreciated the location of the hotel and the work of our staff! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for you!Sincerely,Yevgeniy Shrainer General manager of ibis Almaty Jetisu
Rodrigo
Standard Double Room
Checked in Okt 2023
Solo travelers
63 Reviews
Outstanding
Posted on 24 Okt 2023
Convenient and well located. Friendly staff.
Response from Property: Dear Rodrigo,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Novotel Living Almaty Jetisu
Pengsings
Standard Twin Room
Checked in Nov 2023
Business travelers
28 Reviews
Amazing
Posted on 7 Dis 2023
good location but room＆bed too small
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We appreciate your positive comments about our hotel and its location.We apologize if the room and bed size did not fully meet your expectations. Guest comfort is important to us, and we will certainly consider your feedback as we strive to enhance our offerings. If you decide to stay with us again in the future, please feel free to communicate your preferences, and we'll do our best to accommodate them.We value your input and hope to have another opportunity to welcome you back for an improved experience.Sincerely, Arseniy Tagayev General manager of Novotel Living Almaty Jetisu
Nasimi
Standard Double Room
Checked in Mac 2022
Friends
9 Reviews
Very Good
Posted on 29 Mac 2022
thanks all good
Response from Property: Dear Nasimi,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Almaty Jetisu
Mayyyuh
Standard Double Room
Checked in Dis 2022
Family
1 Reviews
Amazing
Posted on 27 Dis 2022
Great experience overall
Response from Property: Dear Mayyyuh,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Almaty Jetisu
MASANORI KAUE
Standard Double Room
Checked in Mei 2024
Solo travelers
7 Reviews
Very Good
Posted on 25 Mei 2024
There is hot water from the water dispenser in the hallway, but there is no kettle in the room. There is no coffee or tea, but there are cups, slippers, toothbrushes, a hairdryer, a safe, and a refrigerator.
The room was clean and comfortable.
Original TextTranslated by Google
Response from Property: Dear MASANORI KAUE,Thank you for the positive assessment! We are sincerely glad to know that you appreciated the cleanliness and amenities in the room! We would like to note that according to the standards of the ibis hotels, there are no kettles in the 2 standard rooms. But we can provide them at the request of the guests and subject to availability. We hope our answer turned out to be useful, we will look forward to your visit!Sincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu
Guest User
Standard Double Room
Checked in Apr 2024
Business travelers
12 Reviews
Posted on 28 Apr 2024
This hotel is average. I don't like the design of the sockets in the room. They are difficult to use. There is no bottled water in the room. You need to go to the corridor to get a large bucket of water. I don't understand this and it is very inconvenient. The breakfast is OK. The service attitude of the front desk is cold, neither impolite nor enthusiastic.
Original TextTranslated by Google
Response from Property: Dear Guests, Thank you for sharing your impressions of your stay at our hotel! We are sincerely sorry that you were unhappy with your stay at our hotel. We would like to note that in order to get rid of plastic in the hotel, purifiers with clean water are installed in the corridors. We would like to apologize for the inconvenience, because this is not the level of service that we try to provide to our guests. We will do our best to make your subsequent stays more comfortable. We hope for your next visitSincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu
Angelachangsunwuji
Standard Twin Room
Checked in Dis 2023
Business travelers
3 Reviews
Outstanding
Posted on 16 Feb 2024
The room is clean and tidy, the service staff has a very good attitude, and the lobby is very warm. It is much higher grade than domestic Ibis hotels. The outside temperature is -26 degrees, but the room is very warm and the insulation measures are well done.
Original TextTranslated by Google
Response from Property: Dear Angela,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're delighted to hear that you had a pleasant experience during your time at our hotel.It's fantastic to know that you found your room clean and tidy, and that our service staff provided excellent service with a positive attitude. We take great pride in delivering warm and attentive hospitality to all our guests.We're glad that you found our lobby welcoming and that you noticed the higher grade compared to domestic Ibis hotels. Your recognition means a lot to us.We're especially pleased to hear that despite the freezing temperatures outside, your room remained warm and cozy, thanks to our effective insulation measures.We look forward to the opportunity to welcome you back for another enjoyable stay!Thank you for your kind review!Sincerely, Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu
tuttobonita
Standard Twin Room
Checked in Apr 2024
Solo travelers
7 Reviews
Posted on 24 Apr 2024
The flight was delayed, so I stayed here for a few hours. Ibis and Novotel are in the same building with one entrance, but the hardware of the latter is much better. The room is small and the bathroom has a bad smell. The surrounding area is the most lively commercial district and pedestrian street, with many restaurants and coffee shops, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear Guests, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the flight delay and are glad to hear that you found temporary accommodation at our hotel.We appreciate your feedback regarding the hardware differences between ibis and Novotel Living sections. Our aim is to provide comfortable and enjoyable stays for all our guests, regardless of the room category. We will take your comments into consideration as we strive to enhance our offerings.It's great to know that you appreciated the convenient location of our hotel, surrounded by lively commercial blocks and pedestrian streets with plenty of dining and coffee options nearby. We hope you were able to explore and enjoy the vibrant atmosphere of the area during your stay.Thank you once again for choosing to stay with us, and we hope to welcome you back in the future for an even better experience. If you have any further feedback or suggestions, please don't hesitate to let us know.Sincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu
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