Carretera Puerto Juarez-Tulum Km 104, Akumal, Quintana Roo, 77737, MexicoView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Hotel Club Akumal Caribe Guest Reviews
4.1/5
Very Good
33 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
Filter by:
Sort by:
All reviews(33)
Positive reviews(24)
Reviews with photos/video(5)
Negative reviews(9)
Guest User
Room Beach Front Room with 2 Double Beds
Checked in Apr 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Apr 17, 2024
Destination wedding
C1859JOlesliem
Checked in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 28, 2024
We loved this boutique resort right on the beautiful beach! Our room was 402 and we were merely steps from the turquoise sea where we could snorkel. We saw many turtles and rays and other gorgeous fish. Also, the staff were superb and always ready to assist with every question or request. Our first-class treatment started with Leon when I was planning the trip from home. He answered all my questions very quickly, which is nice when planning a trip. Then, when we arrived, Manuel at the reception desk was a wonderful resource with so much information...and just such a nice hombre! And we rented a golf cart a couple of times from Caesar, who was also very accommodating. The restaurant was also exceptional with lots of variety. We became friends with both Rafael and Oscar - the most fun amenable guys! There is a dive center onsite, which we utilized to snorkel with the turtles. Totally worth it! We highly recommend this spot and will be back.
Response from Property: We are very happy to know you enjoyed staying with us and really appreciate your wonderful review! Our staff really appreciate when they are mentioned, they love what they do and we are glad it shows! We do hope you come back in the near future to enjoy another vacation by the sea! Thank you again!
Guest User
Checked in Feb 2024
Couples
0 Reviews
5.0/5
Outstanding
Posted on Feb 29, 2024
We spent 4 days in this lovely hotel. Our room was just perfect, with real Ocean View. The staff, from the reception to the bar and the restaurant super friendly and well organizes under the supervision of a great manager. On top : food and drinks are great (and value for money). Congrats
Relax53411583632
Checked in Feb 2024
Friends
2.0/5
Posted on Feb 22, 2024
Totally worn out. At a beach hotel you expect a terrace. There was none of that here. There was also no television in the room, although one now finally had time to watch the news. Admittedly, there was a fridge and a coffee machine, but only coffee to make one time. Then no more was delivered. A cupboard was also missing and the chest of drawers was jointless. The restaurant was extremely expensive.
Response from Property: I am very sorry for your experience and impression of our property. In our newer section, the Ocean Front rooms have a terrace or balcony. The bungalows where you must have stayed have courtyards but no terrace. We have resisted putting in televisions in the room because we have had so many people praise the lack of them , and we do have televisions at the beach bar to keep up with news or sporting events. Our free wifi throughout the property allows streaming on personal devices. Our store has coffee for sale should you require more after using the initial courtesy we have in each room. We have some furniture in need of repair , and appreciate you pointing that out. In order to keep up the quality of food we are known for, we have to price accordingly with rising costs being a big factor in our pricing. With all that said, we understand we have an older property, the first on the coastline, but we do try to upgrade and maintain it while keeping the rustic charm of the original buildings which people will either love and appreciate or prefer something newer. Sincerely
Patricia R
Checked in Dec 2023
Couples
5.0/5
Outstanding
Posted on Dec 21, 2023
Just returned from our 3rd stay @ Hotel Akumal Caribe ~ had a wonderful time. Loved our ground floor (deluxe kitchenette) room (406) just steps away from the pool & beach. Nothing better than waking up to the birds singing & enjoying a cup of coffee on our patio. You know your day is going to be a good one, when Juan (goundskeeper) greets you with a "Hola, Buenos Dias" as he starts his day. But, then ALL the people employed @ this property are super friendly & make you feel like family each & everyday. Our room was cleaned by a very nice gentleman (forgot to get his name) always with a smile & a "hope you are having a nice visit." We had all our meals down by the Lolha ~ excellent food/drinks/service!! Big ups to Oscar, Willy, Rafael, Alberto, Jordy & the rest of the crew. Again, always service with a smile. Hotel Akumal Caribe & The Lolha are a perfect example of how a property/restaurant should be run & I'm sure other properties could learn a valuable lesson from them. Until next year (already have my 2024 calendar out) wishing everyone a Merry Christmas & all the very best in the New Year. Patricia & Bob
Response from Property: Thank you so much for your wonderful review and 5 stars! It's a real honor for us all and we truly appreciate it! Our staff will love to know how their hard work makes a difference. They love what they do, and we are so glad it shows. Thank you again and we look forward to your next visit! Gracias!
Guest User
Checked in Mar 2023
Other
0 Reviews
4.0/5
Very Good
Posted on Mar 19, 2023
We loved the staff and the food. Rooms are very clean and the pool and beach are beautiful. The air conditioner in our room could have been cooler. Our only complaint would be the mass numbers of snorkeling/diving shop customers and the boats anchored on the beach obstructing our views and access to the water.
Guest User
Checked in Mar 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Mar 2, 2023
We were very pleased with out experience at the Caribe. The service was swift, gracious and always available although the reception desk was some distance from the hotel. The3re are only 21 rooms in the hotel and addition "casitas" on the grounds, which also contain a dining building, and addition facilities on the site. The grounds are blessed with many large palms which provide shade, and there is a staff person whose sole job is to carry lounge chairs where ever you wish. There is a beautiful beach, shared with several other resorts, and a very active program from the Diving Center with guides, boats and equipment to observe the turtles. Many go out to the reef to observe these creatures using a life jacket and snorkel equipment. We were a little put off by this incessant activity, but contracted with one of the boats' crews moored at the beach to make an excursion north along the shore. This culminated in entering a lagoon, and well equipped and monitored by the crew, swam for 45 minutes observing many beautiful tropical fish. The actual swimming off the beach was hindered while we were there by a high wind and resultant seaweed blown in as well as some underwater rocks, but we persevered and conditions improved.
Response from Property: Thank you for your review and wonderful comments! We are happy that you enjoyed our property and appreciate your descriptions! It's great you found an alternative for a great swim and snorkel using a boat tour. We hope you can return soon!
Guest User
Checked in Feb 2023
Other
0 Reviews
4.0/5
Very Good
Posted on Feb 21, 2023
Traveling solo to Akumal I wanted a quiet beach front location, I hit the jackpot. Staying in the Cannon House Studio was exactly what I wanted after an 8 day tour in mid Mexico. The sea was right outside my door which was exceptional. This is not a plus, lush resort. It is an older hotel and the Cannon House is set apart and very private. The room was comfortable and had more amenities than I needed. The food was good. I advise to get their meal plan, which I did not as there are very few options if you do not have a car. You get some discounts. If you are older and want a quiet retreat give this a look.
Response from Property: We are so glad you enjoyed your stay with us at the Studio! Thank you for your review and comments so others can get a feel for the place and why it was a great option for you! Please come again soon!
Guest User
Checked in Aug 2023
Other
0 Reviews
1.0/5
Posted on Aug 3, 2023
The resort is outdated. Small villa’s with very small beds. Cars are parked all over the place. The first impression is the main entrance by car, which looks like you enter into a junkyard. You don’t expect such a badly maintained resort at this amazing coast. It depressed us so much that we moved out within 10 minutes after arrival.
Response from Property: I am so very sorry you decided to leave but quite understand first impressions count. We definitely need to fix this back entrance we are using because it does not do any justice to our location, personal service, delicious food , and overall charm of our property. We allow parking close to the rooms for convenience, but you might have seen more cars than usual during the busy summer days. It gets very quiet with few cars after the day visitors leave. We do have upgraded ocean front rooms available. It sounds like you got one of the older bungalows but were offered an upgrade. We are taking your comments very seriously and hope to have the back entrance fixed up since we don't want that to be a reflection on the rest of the property. Again, our deepest apologies.
Guest User
Checked in Jan 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jan 30, 2023
This was my first time and will not be my last. if you are looking for a more authentic stay away from the large all inclusive hotel this is the place for you. Clean, spacious rooms, friendly staff. Great bar and restaurant on-site and less than a 10 minute walk into town for more options. Scuba and snorkeling right outside your front door. Cannot recommend this place enough!
6/7
Dreamer45028174080
Checked in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 16, 2023
The hotel enjoys a substantial campus with casitas and a main building, all near the admin entrance, and a eating facility. There is also a dive shop. The service was excellent, and responsive before and during the stay. It is right off the beach and also has an attractive swimming pool. Our room had two mini patios and was an upgrade.
Response from Property: Thank you for your 5 star review! We really appreciate it and are delighted that you enjoyed our service and location! We hope you can return to visit!
Guest User
Checked in Jun 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jun 1, 2023
This hotel is the one I've been searching for. I have been coming to the beaches in this area for years and have become disappointed watching it all become loud, crowded and overpriced. Akumal Caribe is a lovely, quiet reasonably priced hotel located directly on the beach. I stayed in a top floor room and sat on the balcony every morning watching the sky lighten and listening to the ocean. The in room coffee maker provided added even more bliss. The bed was comfortable, there were plenty of clean towels, and space to relax. There were two of us and we both had lots of room for our belongings. The large container of purified water was replaced any time I asked. After the included free breakfast, I sat on the beach all day, more bliss. Later in the afternoon I moved to the pool which was always clean. All of the men at he reception desk were really friendly, answered all my questions and knew the area. A sort walk away there are several restaurants, souvenir shops and a few art galleries. After that and a long walk on the beach I slept peacefully in my quiet room. I'm already planning my return.
Response from Property: We are so happy to hear that you have discovered us and would like to return! That is the best compliment! We want everyone to feel welcome, relaxed and taken care of to be able to enjoy the property and surroundings! We look forward to your return! Thank you !
Guest User
Checked in Mar 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Mar 17, 2023
This place is an absolute jewel! First I cannot say enough about the staff especially David, what a great group of people from the hotel staff to the restaurant staff all great and willing to help. The property is well kept, the rooms are great( the AC could work a little better) the food is fantastic with a good selection. The property is in a great location to local shops,restaurants and bars. We will definitely be back!
Response from Property: We are delighted to hear that you enjoyed your stay with us and in particular letting us know David took good care of you! We are so glad you enjoyed our food as well and we hope you can return sometime so we can welcome you back! Thank you!
Guest User
Checked in Feb 2023
Other
0 Reviews
1.0/5
Posted on Feb 21, 2023
Wasn’t staying here, but came for drinks and a meal - not bad. But at the end of the evening, they refused to call a taxi. They were rude and graceless. Avoid them. There’s really no excuse for this.
Response from Property: We received your observation via Messenger and Facebook and feel very bad about this! We do want to improve our customer service to include being able to call a taxi for our clients. We are looking into how best to get in touch with them and give this service. Again, our sincere apologies! We will do better!
Guest User
Checked in Jan 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2023
My husband and I stayed here for the first time recently for four nights. Our room was comfortable, clean, and had everything that we needed. Check in was easy the manager of Barth was extremely pleasant and helpful. We enjoyed the daily breakfast at lol ha and the easy access to town, restaurants, taxis, and shops. The hotel has a lovely pool, which is set back and plenty of loungers and comfortable chairs. There is also a lot of shade and it is very quiet, even though it is just a few steps from all of the turtle snorkeling adventures. Do not expect a five star hotel, because it is not that, but it is pleasant, comfortable and feels very private in a busy location.