Occidental at Xcaret Destination - All Inclusive Reviews

The second time I went, it was so beautiful. There is a paradise next to the hotel, and there are various passages to go there. The hotel itself is fun, an all-inclusive hotel with lots of restaurants. The only downside is that the location is a bit windy and the hotel has a good location for snorkeling, but it depends on luck. The facilities are very good, and it is basically 200 pesos a person from the airport.

Huge property and very quiet reserved area but next to xcarvet. Lots of walking required and facilities have restricted hours (why? Especially on a vacation destination?). Restaurant bookings are painful and have to wait in queue early mornings! Buffet restaurant food is below normal and not worth for the money

The views were amazing the hotel itself is beautiful… however.. the shower water pressure ******. No Bath tub kind of ******. The drinks were AWFUL! orange juice & lemonade awful, and every alcoholic beverage was awful. Food was also not the best, although a wide variety is offered so you could kind of manage selecting something. I had cold tacos and cold soup. Staff also bugs with their persistence of getting you to attend time share presentations. the pools closing at 8 was super lame considering the amount of pools on property- that was very disappointing to our kids. Room service options also ******.

Beautiful resort, lovely views, and convenient access to Xcaret. Only downside is having to get up early (they start taking reservations at 7am and line is long) to make dinner reservations. Inconvenient if you want to sleep in during your vacation.

To expensive for what it offers, food is not good, tv not working, limited restaurant access, this is my second time here and is not the hotel that it used to be

We loved this resort and it was nearly perfect. The sleeping arrangement were not great. Two doubles , or one king. That’s it. As a family resort I think they need more options. A king and bunkbeds would be ideal. Two kids in a double or even us in a double was not awesome. Please think of changing the bedding. Other than that we loved it.

An excellent experience, me and my family enjoyed it very much. Variety of food and an excellent atmosphere.

The distance from our room was very far away from everything, every day was maratón to get breakfast, lunch or dinner, the elevator were at the end, the swimming pool was so faraway to walk and enjoy

Loved the beach and ample pools and restaurants. Love loves the Mayan ruins on the property 😊 Two complaints only : first couple of days you get a garage of requests for the Barcelona time share options which we grew very tired of !! 2nd one it cost us almost $1000 pesos to get a 1/2 a load of laundry done !! That was very disappointing and taking advantage of a customer with no easy option ! It was very shocking to say the least .

average property and location. not many choices. staff not great. restaurants limited. reservations to restaurants extremely hard - even when we noticed vacancy.

Room cleaning poor I found blood in my bed, check in process terrible 1h waiting , restaurant: terrible services

The beach area was beautiful. A lot of options at the buffet. Many activities. It was a great trip for our family.

This hotel is definitely in a beautiful setting but there were several things we did not like about it. The room just seemed dirty as in the doors, walls, cabinets. It didn’t seem like they wiped any of those surfaces down even though you could clearly see all the marks and handprints. We didn’t like how inconvenient it was to find towels at the pool. The women’s bathroom at the beach did not have lighting in the stalls so it was super dark and hard to see. The food was the worst so far as all inclusive hotel goes. We did not like their system for reservations for the restaurants either. It was super inconvenient and made it hard to reserve for a bigger group since we would all have to try and get to the front desk at the same time every morning instead of just being able to call to make reservations. We also never received our whisky bottle we were promised by the representatives at our building and they were supposed to have something special done to our hotel room for our daughter’s 16th birthday and that never happened either. We did love the convenience of how close it was to Xcaret Park. It was also a beautiful setting with lots of different animals Overall, we will not be coming back to this hotel and will not be recommending it to others.

Nothing wrong with the place. We just found it average and unremarkable. The only real negative was the 435 teens for the first four days competing in various culturally events in a nearby attraction. The 435 teens were quickly followed by 400 women from a local makeup or cosmetic company convention. We understand conventions and large groups help the resorts but we likely would not have chosen a convention facility to stay at had we have known. Minor inconveniences included our small balcony lacking the clothes drying rack that every other room seem to have, the small balcony was absolutely filthy when we checked into the room which I don't think had been used in quite some time, under the beds have not been cleaned and likely still has not been cleaned for a significant of time, inconsistent housekeeping with things like us not knowing the resort had face cloths or bath soap instead of face soap until our fifth day of seven, it was challenging to get more than two hand towels for a family of four over the course of our one week stay. That said the staff were friendly enough and though the food lacked a 'wow factor' it was otherwise fine. One suggestion for the resort in the future might be that large groups and conventions should either have their own dining facilities or specific times in the dining areas re long lines to wait while 400 people finish their group activities and have a meal break.