Lemon Tree Premier “The Atrium” Ahmedabad Reviews

Wow wow wow !! Lemon tree atrium you are rockstars !! You made our navarathri super special...Chef Neeraj to make special Gujarati food n ensure we got khandvee everyday ...the driver Zahir bhai to pick up everyday from karnavathi after Garba at 2 p.m. .. Rita and Rinki To arrange venis for hair for Garba ...you made us feel at home ...thank you thank you so much dinning area Prem Saurabh chef Neerav Vijay Laxmi Roshni front desk Rakesh tanishq Rita Muzaffar Kamlesh travel desk Zahir bhai n thakurji and Harsh from laundry...you made our stay super comfortable and wonderful!! Heartfelt thanks and Gratitude ❤️❤️❤️❤️❤️

I have been a loyal customer of Lemon Tree Atrium, regularly staying there whenever I visit Ahmedabad. However, my recent experience was nothing short of appalling. My fiancé booked a two-night stay as usual, but due to a flight delay, I arrived at the hotel around 9:30 PM. Upon requesting check-in, I was outright denied because of a supposed change in their policy regarding unmarried couples. This policy was neither communicated at the time of booking nor mentioned anywhere prominently. Despite explaining the situation, the staff showed no willingness to assist or offer a solution. Worse, they refused both check-in and a refund, leaving me stranded late at night. As an MMT Black subscriber who has spent over ₹10 lakh in the past two years, I expected at least basic customer service. However, MMT provided no resolution and simply stated that no refund or alternative accommodation would be arranged. This was extremely disappointing and unacceptable. The situation was eventually resolved only because a senior hospitality executive I know personally intervened and spoke to the Lemon Tree management. It is frustrating to see that foreign guests, including unmarried couples, were being allowed, yet I was denied check-in due to an arbitrary policy. This experience has completely changed my perception of Lemon Tree Hotels. The lack of ethics, poor management, and indifferent attitude towards guests make it clear that customer satisfaction is not their priority. Given this treatment, I would much rather choose ITC, Hyatt, or Marriott over ever considering Lemon Tree again. I strongly urge the management to rethink such discriminatory policies and focus on guest experience. If a policy change is implemented, it should be clearly communicated at the time of booking to avoid putting customers in distress. A deeply disappointed guest,