Top 10 Resorts Hotels

一個小眾奢華級別的温泉民宿，特別適合喜歡安靜對品質有要求的人。 優點：1.環境一級棒，每個房間獨享一大片園林景觀，整個酒店像個小公園但是沒有嘈雜的人聲；對面就是終南山。 2.設施也很不錯，每個房間都有外部私湯温泉，而且可以循環放水，不像有些酒店衹能放一次水，池子也比較乾淨。 3.早餐不錯，有中式日式可選，材料新鮮做的也精緻。 ——— 缺點也很明顯：1.不適合長者和行動不便的人，園裡的路台階很多，輪椅寸步難行，帶大件行李也很費勁；日式塌塌米房間對體重稍大的人起身很不方便。 2.部分細節有待提高，房間內上下床有部分稜角，稍微不注意就會被碰到劃傷；沐浴液洗髮液洗手液的瓶子設計真是**，出液棒插在瓶子上按壓用點力就會掉。 3.酒店的餐飲主打高端路線，價格稍高。

西安之行，入住了三家酒店。華海，w，麗思。 華海風格很“中秋”很“長安”，蠻大氣的風格，酒店內園景湖景都不錯，人也很少。附近可以逛一逛滻灞公園，離華夏文旅看錶演也不遠。 缺點是衞生間與卧室是玻璃隔斷，私密性不佳，中式椅子坐起來也不太舒服。尤其是服務不太規範，與正規星級酒店還有很大差距。更像是舉辦宴會的酒店。 比如工作人員在電梯口遇到客人從不打招呼，也沒人提醒，電梯上顯示的4樓其實就是房卡上的5樓。幾次經過前台看到工作狀態也都比較懶散，餐廳兼職服務員回答不出餐廳有哪些茶，菜品裏有什麼食材，甚至上菜也不會擺桌，當場着急，在我提醒下才知道，換盤後就可以放得下。😓臨走在前台詢問豪華標間與園景標間的區別，回答：豪華標間沒有窗户。隨後我網頁查詢，豪華標間也有窗户。這業務能力讓我一頭霧水。 臨走房間落了一件衣服，自己過了很久才想起來是丟在這裏。一般退房後，酒店發現有客人遺留物品，都會主動第一時間聯繫，不會等到客人自己想起來。 總體不是很推薦，帶長輩來估計還可以。他們也許會喜歡酒店的風格，並且對服務要求也沒那麼細緻。

The two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜，a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated). The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain. Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain. BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes. Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes. Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!). It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation … And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night). However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile. On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out. Legend, not so legend. 传奇酒店让我期待已久，毕竟全球六家，而且在西安的历史建筑内，所以完全没有考虑其他酒店，哪怕我本身几乎不住索菲特，也没有用过accor的loyalty program。 酒店所在建筑的确很棒，我很喜欢，里面的设施也都达到需求。礼宾部前台都很有礼貌，让人觉得很帮助。但是我遇到了两件事，让我觉得以后恐怕不会回来。 1，我们有一个旅途中用的袋子（黄色美团超市袋，里面是一个大的绿色纸袋，因为美团袋子不怕脏放在火车站火车上地上都不担心弄脏，到家了直接拿下来丢掉即可）。里面放了各种小零食，全部可以肉眼看到没有拆开，还有路上用的小包纸巾，ole买的小包酒精湿纸巾，还有小号垃圾袋，以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角，特地放得离垃圾桶区域远一些（房间也没有很多空间放东西我们也不能当路中间）。在我们用完了外卖以及快递后，按照酒店茶几上放的小牌子的要求，打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。 结果我们离开了一个白天，回来也没特意检查，毕竟这是我们住的地方，我也不想一天到晚防贼一样，也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了，发现这个袋子不见了，这是一个至少有8-10斤左右的袋子，不会轻易错过，于是我们致电酒店管家，在插叙后，告知的确丢掉，但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分，不小心处理了，不能理解也得理解，但是总不能说瞎话，cctv调出来，我来看看这位清理人员拎出来的是什么东西？？？ 随便看一眼就看到里面的东西都是没有吃过没有用过，就算不确定我也能理解，为什么不放半天等客人回来了确认一下？这里面没有任何异味和汁水，存放一下并不会妨碍你们的酒店。或许对酒店来说，都是些不值钱的东西，没了就没了，有什么好抱怨的，但是将心比心，东西的价值很多时候不在意实际价钱的高低。我们在外面旅行，这些东西是我们的需求，不是钱能买的。 第二个点，我们在离店前，去酒店的酒吧喝一杯，我问吧台服务员点起泡酒（之前我在房间点过，意大利起泡酒），她问我是不是入住时候免费送的起泡酒，我当时就愣了，入住的时候，没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人（所以不是因为太忙）。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西，心里不是滋味，不患寡而患不均。是，说我小气，60多一杯的酒在这儿逼逼… 我朋友点了个咖啡，我看到旁边来了另外两个客人，其中一位和一个服务员说，我上次来你们也送的哦，别忘了哦，服务员轻声说知道知道。之间随她的咖啡一起来的，是一份曲奇饼干… 看这个我们桌上孤零零的饮品，心里又是一根稻草压上去。 可能吧台一位员工看到了这个问题，她还是个实习生，也知道了我关于免费不免费起泡酒的不满，于是主动给我续了一杯酒，还拿了饼干（虽然我们也没有吃）、但是心里好受了很多。人真是奇怪的动物（我自己），确实这些都是小东西小细节不值钱可能，但是感觉不公平那就像损失了一个亿，同样是客人为什么没有标准化的服务流程，需要客人去“哭奶喝”，… 逼着大家小气。我不知道这个酒店开了多少时间，但是与传奇这个品牌相比，远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌， 更能够创造属于自己新的传奇。

This time I drove on my own. The breakfast was as good as that of a five-star hotel. The coffee machine had complete functions. What kind of facilities would you like to adjust? Facilities: The room facilities were generally good. It would be better if the toilet seat could be heated. Service: The service was very nice. The service group set up by the housekeeper responded to any questions in a timely manner. Everyone responded to us actively. For any questions that might arise, they would inform us in advance in the group, which gave me a very good experience! Master Chang from the concierge department sent us to the underground garage next to our car and helped us move our luggage into the car one by one. We didn't have to go to the front desk to check out. The efficiency was too high! Management brings benefits. The hotel manager should be very experienced and have a great sense of management! I also like the breakfast of the hotel. It is worthy of the name of the breakfast of a five-star hotel. The coffee machine is fully functional, with timely milk addition and cleaning. All coffee types in the function menu can be produced. This is very reflective of the management level of the catering department. It's great! There are many types of food. Personally, I think Roujiamo is the best in the whole venue.

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.

Stayed for one night. The interior design is elegant and the service is very good. Every time you enter the lobby, someone will come over instead of waiting for guests to walk over at the front desk. Xiao Zhao is specially praised. The restaurant, bar and gym are all on the underground floor, and the guest rooms are on the first and second floors.

Our experience at the hotel was very satisfactory and especially the comfort. We had a photography session offered by the hotel. The photography session went really well with a very helpful team who listened to our expectations. The photos are very professional. The photographer was kind. The photo editing team knew how to make us happy. A big thank you to the team of photographers that I highly recommend and especially the hotel for the welcome and hospitality. This stay will be unforgettable for us because we were like on a cloud. We recommend it 100% for the passage to Xi'an there is no better!

Facilities: If the room facilities are slightly insufficient as a resort hotel, the details are very general. If there is no TV, the partner who sleeps late at night may be a bit boring. The room does not have audio equipment. The toiletries are also very ordinary. The shower room is very slow. Two people simply take a shower. The water is almost dripping. The bath room overflowed. If the positioning is a resort hotel, it is a bit out of reach. The positioning is that the price of ordinary homestays is high. Environment: The opening time should not be long, the location is really good, the scenery is first-class and there are not many rooms that will not be very crowded or piled up. The room has a large bathtub. The bathtub can see the scenery outside the window. The overall lawn lake view is very good. The environment in the park is not bad, it may also be due to the small number of people, which ensures that the play will not be particularly crowded. Service: I borrowed the refrigerator from the convenience store. The most intimate service is about the things we bring. The shuttle bus to the hotel for check-in and check-out helped us run the luggage. The little brother also helped to move things. Other services may be the lowest rated. First of all, there is no landline phone in the room. It is inconvenient to use your mobile phone to call the hotel's mobile number if you want to contact the hotel. Secondly, the toiletries are average. The disposable face towels and large bath towels are provided. There is no small face towel. When cleaning, I put three combs and a toothbrush. At night, I found that there was no toothbrush and no service staff. I couldn't brush my teeth. The overall operation of the park is not professional enough. There is no explanation for the stay. I sent a double dinner time and did not tell me to call to ask. I didn’t tell me where to go to eat. I didn’t tell me to call to ask. I didn’t explain how to use the package. I gave a room card. The room does not know if there is WiFi, there is no explanation. Non-powered park package: I sent this package. Trip.com did not reflect that it was a few items to choose from. It showed that all can be experienced (orders are shown in the picture). The phone consultation hotel was told to choose one of three. The next morning, I didn’t know where to verify. I went directly to the water golf and was told to go to the blue house. I walked back. The staff called the room to ask about the situation. After reading the order, I said that it was indeed available. After playing water golf and archery, we told us that the rest can't be played, the whole is inexplicable. The weather itself is very hot and I don't plan to play, but either the order is written clearly, or the hotel itself is unified internally. This unclear gift is also part of the hotel consumption, and the experience is really bad. Romantic dinner for two: When dining, there were no lights in many places in the camp restaurant. Finally, I sat in the tent. The roast lamb chops tasted good. It is recommended that if there is a partner who goes to dinner later, choose freshly baked food. The taste of pasta is really not flattering. Convenience store - provides wine and cold drinks, no other food or snacks, the overall park is still more supporting campsite, not very friendly to the guests, operation and details are more general. I have stayed in various hotels of various sizes and recommend going to play or camping. Is there necessary to stay for one night? The above situation is for reference.

My stay at The Ritz-Carlton, Xi’an was simply outstanding. From the moment I arrived, I was enveloped in luxury and warmth. The entire staff was incredibly attentive, but Meghan truly stood out. Her attention to detail and genuine care for guests were remarkable. She went above and beyond to ensure every aspect of my stay was perfect, from personalized experiences to thoughtful recommendations. Thank you Megan for making my stay truly unforgettable.

Facilities: The hotel has complete facilities, and it is an old four-star hotel. Environment: The lobby is very grand and nice, with a garden and a free rest area. The front desk also provides free tea and Shaanxi local snacks for guests to taste. Sanitation: The room is clean and tidy. Service: Xiao Zhao at the front desk is warm and thoughtful. He explains the tourist routes and recommends nearby attractions and special snacks. He is more professional than me, a Shaanxi native. There is also free parking. It is a very cost-effective four-star hotel. It is worth recommending to friends around me. I will come again next time.