Top 10 Braams Hotels

Good and clean hotel. Location is good. The bathroom could be better, the layout is a bit weird given it's not it's own space. Overall service was good. The front staff helped us to get a taxi to airport and helped to explain everything to the taxi driver. View from the room is the big junction of apgujeong area really giving nice city vibe.

The location is near Namsan, so it feels like you're outdoors, not in the city, and the air is different and nice. However, the service was good because there were no staff when I first arrived, and when I checked out, the cashier just stared at me before and after the taxi arrived and didn't respond at all, so I had doubts about whether the service was really Banyatree.

Room is expected to be small. Location is great with lots of shops and cafes and restaurants just across the street. The highest problem I had was the thin wall and door, no soundproof at all!! I hear the cleaning lady setting up her cart and vacuum every morning.

Great location! Next to Hyundai department store and Coex. The rooms were clean, the staff friendly and helpful (especially the concierge), the room service food excellent. Unfortunately the pool and gym under renovation. I would definitely book again for my next trip to Seoul.

Excellent service. I had my foot ripped off and need an adhesive tape. I made the request at Room Chat and they sent me within 5 minutes. On another occasion, we need to go Sanchon for dinner appointment but couldn’t be able to get any urber or taxi on apps, so we tried to ask hotel front desk. Their staff arranged taxi for us within 10 minutes. Highly commendable for their efficiency and “can-do” attitude! The only setback is breakfast only serves until 10:30am. Would be great if all day breakfast is available as leisure travellers do not have tight schedule and tend to wake up late.

Amazing stay at a classic hotel celebrating its 110 anniversary this year. Exemplary service from each of the staff. Airport limousine bus stopped directly at the hotel which was super convenient.

Conveniently located next to IFC mall. There is a walkway at L1 that leads you directly to the mall with many high end stores. However, I am not quite happy with their pool. Half of the pool is blocked for play. There are about 20-30 kids there. I doubt they are all hotel guests. The remaining two lanes are ”members only,” and ”laps.” I am not sure what kind of membership you need to be able to swim on the members only lane. That lane is usually not occupied. The lap lane is busy. People jump in and out wihtout notifying the people alreay in the lane. I hit severl people by accident because of the lack of warning. When I asked whether I can use the members only lane. I was told no. Again, I am a paying guest for the hotel. Why can't I use the members only lane? In addition, they have to clean the pool every two hours for 15 minutes (pool is closed during the cleaning). I have never seen a pool that needs cleaning every two hours. Very poor management there.

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

Friendly staffs, and very thoughtful! I didn’t request clean my room one day, when I back the hotel, there is a bag of refill water bottles and new towels etc hanging on my door. Thank you very much:) Hotel locate at nice area in Gangnam. I found few very nice cafes / restaurants / Coex mall which are not far away. 2- 3 blocks from google map you can easy reach there by foot. Taxi to other side of river about 20 nzd. Not expensive. 더 포트 cafe/ bakery is 2 min walk ( around corner from hotel car park); mammamia cafe 20 min walk while you can pass Kpop road. Standard cafe is very cool- 15 min walk.. cross road blow fish looks Korean restaurant is open 24 hours.. pork soup is nice.. seems local eat place.

First time to Andaz Gangnam. Great experience. Wish I had more personal time to enjoy the service and amenities. Please keep up the good work.