Hotels near Prime F. Osborn Convention Center, Jacksonville

We highly recommend this hotel for visitors to Jacksonville or the Mayo Clinic. The rooms are nicely decorated, the beds are comfortable, and the staff are friendly and helpful. Great location. Parking was no problem. There are lots of good restaurants and bars nearby. We will definitely stay here again on future trips to this area.

TOP: Rooms very clean and very large! No tape in the room! Attractive facilities! Great beds! Free parking! Flop: Breakfast should be qualitatively better and with less waste!!! Leitwater very, very strongly clorified and unsited! No water in the lobby! Only a tea place for breakfast and in the lobby!

Great deal on a very good hotel.

First time to Jacksonville and also first time staying at a Hilton Tru brand, very nice time. The Tru itself is very easy to get to from JAX airport and pretty much right off I-295 (Exit 52). Places I visited were Downtown Jacksonville, I recommend the Riverwalk as well. Other places I've visited were the Jacksonville Zoo and Gardens, Jacksonville Beach and Jacksonville Arboretum, which has nice paths to explore (I recommend both the ”Jones Creek” and the ”Live Oak” trails). All were very easy to drive to from the hotel. Plenty of food options as well as shopping, located literally in the St John's Town Center. Finally the Front Desk staff were welcoming everyday during my stay when walking by. I most definitely recommend this Tru location in Jacksonville and will look forward to staying here again...!

When booking the hotel I booked 2 rooms for a 1 night stay. During the online booking process I gave my credit card information because the booking that I did stated that payment was to be made in full for a 1 night stay at time of booking. Right away after booking I receive a confirmation stating what my total was, then stated ”less deposit amount”(amount that was to be charged, amount ”due at Check-In” $0.00. It also stated that ”The same credit/debit card that was used to pay for the room at time of booking must be present at check-in. Followed by ”Funds for at least the 1st night need to be collected at the time of booking”. So with all of that being stated on the confirmation from the hotel would you expect that your card would then be charged at time of booking for your stay?? YES! So we show up for check in only to be told that we have a balance. After traveling hours all day I am now tired and not ready to deal with this. The lady at the desk was kind but honestly seemed very unsure of exactly what she was doing. I proceed to explain to her that this was paid at time of booking. Was told that it was not. Showed my confirmation, and was still told it was not. I should have just went to another nearby hotel at that point. Had to take time to search my credit card history to find out that my card did not appear to be charged. Now is that portion my responsibility(yes it is). However. For them to send out poorly worded confirmations is not at all proper. I definitely feel mislead. Then my receipt from check in stated ”Deposit Transfer”? ”Charges” $0.00, and” Credits”(amount that I thought was paid at time of booking)? With a ”Balance” of negative the amount thought paid? So that alone would also appear as if I had paid the amount due at time of booking. After the lady at the front desk asked for assistance from another staff member with my check in(and I paid at check in) I was just ready to get my room for the night. The quality of the hotel has seemed to go down over the years we have been there. The rooms were okay minus the shower water not coming out well. In the morning we were just ready to leave and get back on the road. Proceeded to the front desk for check out. Of course I was thinking that all I needed to do was return my room key and be on my way....but that was not the case. A different lady at the front desk then told be that I HAD A BALANCE!! Are you kidding me? I just laughed at that point. I told her that their was no way I had a balance. I just went through the ringer at check in about the amount ”owed”, and was not going to be told again that I owed. The lady at the desk had to call for assistance with the matter. After that call I was told that I was good to go. I feel as if the front desk staff needs more or better training in regards to the processes that take place at the front desk. This stay was such a headache. I will be looking elsewhere when needing to stay in Jacksonville again.

My husband and I decided to take a couple of days to relax since he had just gotten out of the hospital so I booked us a room at this hotel. Bad idea! The room had mold all in it. It was on the ceiling and on the couch in the room. The shower walls and behind every table in the room as well. Which wasn't a welcoming sight since my husband was in the hospital with respiratory issues. That next morning when we went for breakfast the sausage was under cooked and cold as were the eggs. Then we were really disappointed to see waffle stuff but got told that there would be no waffles that day. Disappointed enough that we didn't even go to breakfast the next morning. Also the pool was closed. We were told that was because they had to get someone from the state to come inspect it. Needless to say the whole stay was very disappointing. I would not recommend anyone staying at this location until they get it cleaned up more

Visiting from tampa to seek shelter from hurricane and the staff couldn’t have been better. Property underwent a total remodel and looks great. Matt at the front desk was very helpful and Elvie in the lounge made us feel like at home. Huge plus they don’t charge for parking

Our stay was pretty great! The only negative was that the hot tub was out of service temporarily, but the pool made up for it. From the welcoming of the staff upon check in to check out, it was all up to par! I would highly recommend the hotel to anyone if they needed to stay close to the Mayo Clinic, etc.. it was Very convenient and reasonably priced.

There were tired things about the room…the bathroom mirror for instance obviously had a sticker that covered it to make it look like brushed nickel…mine was messed up so it just looked like a mess. There were no cups or an ice bucket in my room. The breakfast was very good, though, with a variety of foods, including oatmeal, which some hamptons don’t include, but that I love! Overall, though, this was a clean hotel in a good location, and I would stay here again.

I saw the pictures, I thought they looked nice and luxurious. Soon I pulled up in the parking lot, first thing in my mind was ”uh-oh” and I walked up to the front desk, the staffs were nice until I walked in the room, it was smelly, nasty, floor (omg) there are flies everywhere in the bathroom, towel rack was broken but the maintenance came and fixed it with some glue. I wanted to check out but the room was already paid for with no refund. I decided to buy my own comforter, sheet, pillowcase, and towels just to keep me clean and safe. Make sure to wear sandals to prevent feeling dirty, oh yeah I bought some Lysol to get rid of smell and germ. The water won't drain down in the tub after taking shower. They need to burn down the whole property, seriously!