Fantastic building and location but hugely disappointing hotel. Despite so much potential, it the dark and gloom throughout was matched by the atmosphere and attitude of staff. We were even reprimanded for opening blinds in the corridor leading to our room to let some sunlight in so we could safely traverse the multiple tiled steps. Our junior suite (216 euros) had no view of the street or city, as promised, but a blank wall. There was a kettle but no tea or coffee and no drinking glasses, just cheap disposable plastic beakers. Worse was the lack of WiFi. First the wind was blamed, but then other staff (probably being too honest) confirmed there had never been a connection in that part of the building. Despite knowing this, the hotel continues to advertise Free Wifi in all rooms. Breakfast, held on the terrace despite a cold wind blowing (staff wore black leather gloves to try and keep warm), was uninspiring for a prestigious hotel. When we sought to sit in the sun we were told that wasn’t allowed and were forced to sit, freezing, in the shade. All these shortcomings, and the prevailing culture, could be improved by good management.
First class hotel with a fantastic view looking down on the port and the 11th century cathedral in the distance. Ask for a room with a seaview. totally worth it. Very good staff and an excellent breakfast. Trani is really worth staying g for a couple of nights. Special place
