It’s been 20+ years since I’ve been back at this property. The renovations are fantastic! The entire staff from beginning to end have been so courteous and professional. Chris at the front desk was so welcoming! We were kindly upgraded to an ocean suite (234) in the Haleakala tower (Platinum). I actually preferred being on the same floor as the lobby, it was so convenient. We did have a few issues with the toilet snd also a ceiling leak. It was partially fixed and front desk waived our daily $50 resort fees as a courtesy. That was very generous of them, we didn’t even ask. Mid stay, I decided to get a copy of our folio to keep track. I noticed our parking ($38 self) wasn’t on there so I made front desk aware of the mistake. They said they would keep it off as another courtesy. Wow! Such great customer service! We enjoyed all the pools, especially the adult only infinity pool. One time they even passed out vanilla mochis! My family had such a wonderful 5 night stay. Also, the rollaway was actually a twin sized mattress! Very comfy than the usual foldable springy cots. Oh yeah, don’t forget to get your daily free chocolates at the front desk!
- Guest User
Visited earlier this month with a group friends, the grounds are beautiful, the open air reception area is breathtaking looking over the water. The restaurants were pricey, ate most meals off site. They offer a shuttle service around the Wailea area which a very convenient. The downside to my vacation were the roaches I found in our room 2x in the middle of the night. When I brought the matter to the manager, Conor, he didn’t believe me and asked for proof. He wanted to see pictures. Unfortunately I didn’t have any because I had my husband kill them right away and flush them down the toilet. Our last day there there was another roach that we saw in our room (5212), I brought this to the attention of the front desk along with the picture and asked to speak to Conor. I was told it would be 15 minutes because he was in a meeting and I couldn’t wait as our taxi was arriving to take us to the airport. Beatriz at the front desk consulted with Conor and they took off of our bill $200, the resort fee each night (we were there 8 nights). It was unfortunate that we were not believed, and had this experience.
- Guest User
