Villa la Farfagliana Map, Address, Transportation & Nearest Stations and Airport

Do not spoil your visit to beautiful Tuscany by staying here. I faced multiple issues during my 2 night stay. 1. I was left stranded for about 15 minutes at 11 pm outside the hotel since no one at reception responded to the buzz from the main entry gate or my phone call. It was only after 15 minutes of constant buzzing and calling that I was let in. This was both uncomfortable and dangerous as I was with my wife in a new area unable to enter the hotel. Official response by Thomas Parenti, General Manager : 'The single associate responsible to open the gate was not at the desk, sorry about that' 2. Throughout my stay at the hotel, I was unable to utilize the chrome cast feature of the TV in the room. When asked about it, the response we got was that its unavailable for the complete hotel and a ticket has been raised. The issue was never resolved, nor did anyone follow up with us regarding it. Official response by Thomas Parenti, General Manager : 'We raised a ticket to our IT but they never responded, sorry about that' 3. The hotel management refused to use a Marriott e-gift card stating that it cannot be redeemed for stays, rather only for extras at the restaurants etc. This is untrue as a second Marriott we stayed at after this hotel was easily able to use funds on the gift card even though we had prepaid for the hotel. Official response by Thomas Parenti, General Manager : 'We billed you already, sorry about that' I am not sure how this is a 5-star Marriott property. Terrible experience overall.

Very very pretty hotel with gorgeous roof top resto and views It’s a quiet hotel We brought 3 children ( teens ) who understood the customs and culture of this hotel but not ideal for young children given that guests all mostly couples looking for a hidden getaway and seems to be on a quiet retreat The spa was insufficient and had no staff all together so we literally had all the facilities to ourselves used some baths saunas enjoyed the Versace wallpaper but no one was working in the spa We felt we were there alone However it is Great location to thermal springs and main tourist area with other spa services

We booked a junior suite and were upgraded, which was wonderful. On reaching the room, a manager was just leaving and said she was checking it was ready for us. However, we found a dirty towel beside the bath, dust and hair from the previous guests, dirty spoons and a general lack of cleanliness. The room was re-cleaned and we got on with our stay. Evening dinner in the soulless restaurant wasn’t great - over-salted and tough (not al dente!) pasta. The following day we asked for an iron and ironing board, which was denied on ‘security grounds’. When challenged, we were told that housekeeping will iron for us, but the prices were crazy. We also tried to turn the room heating on (it was 7 degrees outside) and were told this was not possible as the municipality would not allow it. Instead they sent us a mobile heater that didn’t work. Breakfasts were ok, although I was put off by the service staff using bare hands to arrange food at the buffet table. The staff were generally friendly but it didn’t make up for the lack of attention to detail, direction or quality. I booked through a third party for just over half the price that the hotel offered - I am glad I shopped around. This is not a five star hotel even though advertise as such and they charge for five star quality. We were massively unimpressed.

Siamo arrivati in Hotel alle 11,30 e ci hanno consegnato le camere subito. già al primo impatto ci rendiamo conto di trovarci davanti a persone cordiali e disponibili nel venire incontro alle nostre richieste, complimenti. Ho occupato la stanza n:116 ed era perfetta, pulitissima con letti comodi, biancheria nuova sia del letto che in bagno. Una prima colazione di buona qualità sia dolce che salato. Rapporto qualità/prezzo ottimo.