First I will preface this review by saying that both my husband and I are frequent global travelers for both business and leisure. Having said that, we mostly stay at Marriott/Bonvoy or Hilton properties due to having status in the loyalty programs. I just joined Wyndhams program and this is the first stay (5 nights) Positives-good location, friendly staff, lots of options on the TV. While writing this, we were informed that we had to move rooms due to a problem with the water. It was a hassle to quickly pack up, then unpack again, but at least the room seemed a bit better. Cons: Have to admit the hotel looked much newer and nicer from the photos online. And as someone posted back in February, property seems not well maintained, windows are still dirty, shower fixtures in poor condition. Certainly understand that Covid is an issue, but it seems that maintenance could have been done during the down time. Gym was not adequate for any type of real workout. Weight plates could not be safely held on a bar, as the bar was way too narrow, plates would slide off. Cable seemed frayed on equipment, lacked free weights. We walked out, did not seem worthwhile or safe. Elevator set up was poor, only one bank operating on each side. With a limit of 4 people per car, lots of time spent to go up and down. Another issue is that other guests- likely tired of waiting- would just crowd in the elevator car, even without masks, putting us at risk. Seems it would make more sense to open other elevators to spread things out for safety. Another small, but annoying thing-there was no ”do not disturb”/”please clean room” sign...which might have helped with getting the room cleaned before mid/late afternoon. In summary, while I don't know how or if Covid has an impact on these types of issues, but in comparison to the JW Marriott in Quito, which cost about the same rate, the Wyndham seems overpriced and more on par with a budget hotel that should be less expensive.
- suett1_10
A good 5-star hotel but if you need to improve these aspects: - The time they delivered meals to us in the restaurant of dishes at the letter. It was considerable, they should improve the times, because there were not many comensals when I was attended ( lunch and dinner) at the buffet everything very well. - The topic of the bathrooms, they took them away and not repair them when the room was cleaned, I was just asking them again. - I had connection problems in the first days, so the technicians very kindly resolved through other temporary wireless networks. - The pool should be tempered for days when it doesn't make so warm and in the future they could cut it somewhat for the style.
- Guest User
