Tikun-Ha Map, Address, Transportation & Nearest Stations and Airport

My two adult daughters and I just returned from 3 nights at the Rosewood Mayakoba. We had spent the first 4 nights at the Andaz next door (our third trip there) and the Rosewood is incomparable. The suites at the Rosewood are huge and well appointed. There is a peaceful, serene vibe. The service is outstanding. Our butler Valeria went above and beyond to procure for us things in our room that we wanted to buy as souvenirs. The only downside is that they tried to charge me an extra $100 per night for having 3 people in the room. The room is listed as accommodating 4 people (and, again, is huge) so I thought it was a money grab for the extra $100. They ended up waiving the fee but I was not without a big negotiation at the beginning of the stay. But while things started off on a sour note, the rest of our stay was perfect. I highly recommend the spa, Zapote, and Aqui Me Quedo and the entire adult beach area. We will definitely be returning soon (but Rosewood please get rid of the extra occupancy charge—it is so tacky).

I have been fortunate to have stayed in many very nice resorts, in fact we stayed at the longest running 5 star 4 diamond resort in the world in Colorado, this placed topped them all, from the beautiful grounds to the over the top service we felt like royalty! Alexis was our consiarge and was unbelievable, she treated us like we were the only guests on the property, professional and attentive, always one step ahead of us. The staff here without exception are the best we have ever encountered. If you’re looking for a place to celebrate your employees, a family vacation or just a get away for you and yours this is it!

This was our second vacation trip to the Xcaret Mexico hotel. We really enjoyed the ”ALL fun inclusive” experience, with exclusive transportation and access to ALL Xcaret group parks. We were a family group of 5 rooms, with combination of adults, and adults/children in several of the rooms/suites. We had two concierge services representatives (K.C. and Laura), and they were very attentive and accommodating to our needs, requiring two suite changes to better suit our needs. They also helped us with the restaurants' and parks' reservations (for those which required it), and also with the wheel chair arrangements for my mother-in-law. The restaurants are big, and even though the hotel was fully occupied, we did not feel crowded or had to make lines to enter the restaurants. A most do is the Sunday brunch at the ”Las Cuevas” restaurant. Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer. My wife is FULLY vegan (I am not), and we went to their vegan restaurant ”Bio”, and were able to taste almost ALL of their breakfast and lunch menu offerings, with every one having its own palate pleasing taste. Add to that their freshly pressed juices shots, and specialty frozen shakes. By the third day, Xiomara greeted us by our names, and waiter Edgar had known what we already tasted, and ”took care” of us. Kudos to both of them, for understanding and living a true ”costumer service”. This hotel is so well designed, that even there were live bands throughout the lobby and infinity pool areas, the volume was not overwhelming, and you can relax at another area, without it bothering you. Each restaurant had some special drinks, which you can enjoy, so make sure you ask the waiter for the ”special cocktail” of the day. We witnessed two ”destination weddings”, and the open area activities did no interfere with our time to enjoy the hotel amenities, so thank you for that. We even enjoyed another ”shot” of ”free” mariachi's songs while walking near them. On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel. All in all, my family and us had a blast, with ”not enough time” reviews from each and every one of them. We plan on coming back and visit some of the park attractions we did not have time to try, as well as enjoy again the amenities this hotel has to offer its guests. The weather was hot and humid, as it has been in every place in the world at this latitute. Be prepared and drink lots of water! ¡Muchas gracias por poner sus corazones al servicio de sus huéspedes! (”Thanks for putting your hearts into your guests services”).

We just returned from our anniversary trip to the Andaz Mayakoba, and we loved it. We actually starting planning our next visit before we had even left! The service is excellent--only positive experiences with all staff we encountered. They are so kind, helpful, and sincere. We loved having our room cleaned every day, then tidied again in the evenings while we were at dinner. The beach is beautiful--lovely soft, light sand and NO sea****! The whole Mayakoba area has barriers placed in the sea to keep the sea**** from getting into the swimmable areas and onto the beach (we heard from other couples on our flight back that sea**** was a problem on other beaches around Cancun and Playa del Carmen). The whole resort is lovely with meticulous grounds. The buildings have a modern feel to them (stainless steel, gray woods, glass), but with a beautiful, colorful mural painted on each one (in the lagoon area). The regular king bedrooms are spacious with big bathrooms, a sitting area, and an outdoor patio. (We've stayed in suites in the past which are lovely and have a great little plunge pool, but don't ever really use all the space since we're usually off doing things). The resort is divided into a lagoon area and a beach area with bicycles you can ride back and forth, or golf carts that will take you from one area to the other. Both areas have their advantages with access to restaurants and pools. The lagoon area feels a little quieter, probably. It's easy to access both areas--I enjoyed riding the bikes to and fro. Food is very good. Highlights for us were Sotavento which is magical at night--right on the beach with lights and lanterns. I had sea bass and the green salad at Sotavento and both were delicous. The ice creams there were top notch--we tried two of the desserts one night, then came back again the next night for dessert so we could try the other ice creams! Casa Amate is a little pricey--but worth the splurge. Everything is prepared so beautifully. The red snapper was cooked perfectly and bursting with spices and flavor, and my wife's chicken was ultra tender and flavorful. Starters, salads, and desserts were fantastic. The other restaurants are less money--Tinta del Pulpo and Cocina Milagro portions are large and shareable--especially if you plan to get dessert! (I liked Tinta because when in Mexico, I love eating good Mexican food.) Overall--highly recommended. One of our favorite resorts anywhere.

Stayed 3 nights. It is about 10-15 minutes by taxi from the city center. The reasonable price as of May 2019 is 200Bs. When you visit, 300Bs was taken, so please be careful if you have a suitcase. There are not so many restaurants, but the food offered seems to change daily. Dinner can be enjoyed at restaurants that require a bit formal reservation, buffet style restaurants, and teppanyaki restaurants that are limited to the day of the week. There was also a restaurant where you can eat snacks. We did not use room service, but it seemed to be so. All the dishes we ate in the hotel were delicious. During the GW period I visited, a large amount of algae was generated and I could not enter the sea, but the sand was white and very beautiful. I think there are two large pools, a children's pool, and a bath-like pool. Many of the staff are friendly and I think I was able to speak almost in English. The staff of the lobby travel agent was not that kind. Because there was bath in room and view was good, we were able to spend comfortably. It is hotel where we want to stay at again.

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!