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Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

The location is great, you can walk from the Yaesu underground shopping mall below Tokyo Station, or you can walk from Kyobashi Station. It's just that the main entrance faces away from Tokyo Station, and the side entrance is relatively small, making it a bit difficult to find. The service is really nothing to say, it is better than any other in Shanghai. The hotel facilities are luxurious, soft drinks in the mini bar are free, and seasonal hot tea and snacks and fruits are also provided. There is no doubt about the quality. Everything is fine, except that the room size is not as big as expected, but that doesn't matter anymore.

Environment: This designer luxury hotel opened in March 2024. The design is French modern style, with good lighting. You can see Tokyo Tower from the window. The hotel is surrounded by wealthy areas, and downstairs are luxury stores such as Hermes, Dior, and Cartier. The swimming pool is divided into two types: adults and children. Breakfast is divided into Japanese, Western, and set meals.

Delightful hotel in a great area. The rooms have been carefully and meticulously designed. Whilst they aren’t large, the careful design makes the space feel quite generous with deep balconies and shower. Beautifully designed rooms and very helpful staff. Service levels are very high for such a small hotel. So comfortable. The staff are as helpful as top notch concierges - booking restaurants, providing advice, remembering guests names and with such warmth and friendliness.

The room is not too big but very clean and modern There is a lot of mineral water in the refrigerator convenient facilities waiter's english is good Service enthusiasm The breakfast is also very good, not too many varieties But everything that should be there is worth choosing The location of the hotel is very convenient. LV is just outside the door. This LV can make reservations for cafes and Tokyo-specific tourbillon watches. It's close to Ginza

You know you’ve arrived when you get a whiff of a Le Labo scent! We stayed for 2 nights in a Superior room and then returned for 3 more nights in a Studio room. Hotel staff happily checked some luggage for us since we were returning. The superior room was large and very well laid out. The Studio room was almost double the size and was a corner room with 2 walls of windows. I would describe the decor as understated luxury. Rooms were immaculate. The hotel is in a prime location set back from the main shopping street with views from my room to LV and Cartier. A minute from the stores but a world away in terms of tranquility. The entire staff is amazing. They couldn’t do enough as they grabbed our packages walking in the hotel, offered water to us walking in or out, got the elevator for us and made our dinner reservations prior to arriving. Email responses to our questions prior to arriving was immediate. Amazing that we were greeted by name each day! If you are looking for a boutique hotel in Ginza make reservations before they are all booked. Handy hint- Before you arrive email to get the address of the hotel in Japanese prior to arriving. Save it in your contacts to show to cab drivers!

Great location by Hibiya station with private entrance/exit at the local basement. We appreciate the large closet and bathroom, which is spacious by any typical Japan room size. Could have done better with their daily in-room refreshment or welcome amenities especially for a luxury hotel. We got a pack of snack and that was it for the entire 4 nights stay. Otherwise, everything else is good and we enjoyed our stay!

I am lucky enough to stay at a high-end hotel once or twice per year. Let me start by saying I am indifferent between most high-end chains and standard Westins/Marriotts/Hiltons, etc. Four Seasons hotels are different--you can always see and feel what you are paying for. The new Four Seasons at Otemachi exemplifies this. Needless to say, the public spaces and rooms are beautiful. Both the design and execution of the design are magnificent. If you are a connaisseur of construction quality, you will see what I mean. In terms of fit and finish, it is to a building what a Lexus is to a car. More important than the physical space, though, is the staff. Within a day of being here, it seemed to be that everyone knew who I was (so behave yourself, because you don't want to develop a bad reputation here). I ate breakfast (it comes with the room) here, as well as one lunch in the Italian restaurant and one dinner at the bar. The food, while generally not Japanese per se, had Japanese flair. The smoked salmon in my first-day breakfast salad was special, as was the veal salad and turbot with edamame pure' I had for lunch. The Japanese breakfast featured cod marinated in miso, which is something I enjoy, and it did not disappoint. The Waygu burger I had for dinner was better than fine but didn't quite match my favorite in Los Angeles, which is the burger at the bar of Cut. The waitstaff was attentive without hovering, and the bartender, Keith Motsi, was named the best bartender in Asia last year. I am not surprised. He won me with his familiarity of Hemingway's drinking habits, and his perfectly executed, bone dry, stirred martini (he rinses both the carafe and glass with vermouth before pouring in the gin). The pool is stunning, although I am mildly disappointed that it has no deep end. Alas, shallow pools seem to be the way it is with all hotels these days. New hotels usually have to go through a shakedown period before they find their footing, and it was pretty clear to me the Otemachi Four Seasons is already well grounded. Currently, it is expensive, but not crazy expensive. I wish them much success.

The room was very satisfactory in every aspect, the view was also very good, the mini bar was well stocked, and the breakfast service was also in place (the service in Japan is really considerate and attentive). The hotel is located in Roppongi, and the location is very good, and it is convenient to get around.

I called many times to confirm the room before check-in, and I still couldn't connect all the rooms on the day of check-in. Let the guests wait at the front desk for nearly 30 minutes. Before arriving at the hotel, I called the front desk. I had a lot of luggage, and I hoped to welcome them. When I got off at the hotel gate, I waited for 10 minutes and no one greeted me. I went to the lobby and pushed the trolley with the waitress at the front desk to pick up my luggage. The white uniforms passing by The older Japanese bellman turned a blind eye and had a bad attitude. Without confirming the luggage, he put all the staff's luggage in the boss's room without authorization. No apology after taking out the luggage. The room faces the train track, and you will hear the sound of the train, which will affect your rest. An impressive experience.