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I recently went with a group. It was my first time at the hotel. All the staff were accommodating, and the hospitality was amazing. Our host, Khalil, was a true gentleman. He was determined to ensure our stay and experience were one we would remember. He was attentive to our needs and made recommendations of where we could go to eat and/or party. He made travel arrangements for us, too. The hotel staff were also lovely and paid attention to every detail. The rooms were cleaned, and the food was lovely. The pool servers were on hand to take our drink/food orders and provided us with towels. The security staff were friendly and all the staff greeted us with a smile. I'm recommending this to everyone because I had the best time!

It was my first time in this hotel room was amazing food was amazing waiting time was long because I came from other hotel at 12.30pm room was not ready so I was tired waiting till 3.00pm I order chicken tajeen was nice and burger meal was very nice food room was amazing but I don't recommend the view as the sea is not clearly visible like atlas amadil hotel has only thing was nice everything was brand new in the room that was standing out

Just got back from a lovely 10 day stay. Reading the reviews this is my opinion: is it geared up for French people? Yes but it is a French speaking country and the staff do speak English, it is not a problem at all…embrace the culture and language. Is it noisy? Yes but in a fun holiday vibe way, if it’s not for you perhaps choose an adult only hotel. Food? It did the job, it was quite typical all inclusive food, maybe eat out (very cheap to eat out) a couple of nights to break up the cycle but it was definitely acceptable for the price of the stay. Rooms are quaint, staff are helpful. If you want a 5* all inclusive experience you will have to pay for it, because it’s Morocco it doesn’t mean you get more for your money in terms of more for less. I would visit this hotel again for price, location and it is probably one of the better 3/4* hotels. I don’t agree with the negative reviews I think expectations were misaligned. If this hotel is in your budget book it! You will have a lovely, sunny holiday and maybe refresh your French. If you do get put next to the nightclub (we did) just take ear plugs. You are on holiday, chill out 😎just a travelling tip on the return journey you must have a paper boarding card to fly either print at home or the hotel kindly printed ours no problem. We asked for a late check out as had a late flight we paid 300MAD to have the room until 5pm and taxis should be no more than 200-300MAD. Book it and enjoy! passer un bon moment!

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit downhill from there… We were taken to our room before being told about any of the hotel facilities or where things were and timings for the restaurants. Our room however was very outdated and dark but clean. There were so many small things that really took away from the 5* experience: we had to get maintenance to sort a buzzing sound coming from the TV; on a couple of occasions we had to ask for our room to be cleaned and our bathroom door handle fell off! It seemed that the rooms with balconies were more up to date but given that the hotel had recently been refurbished we thought we’d be okay. Throughout our 4 night stay there was also a constant smell of wet paint and service men working on plugs hanging out of the walls? The weather was dull (which cannot be helped obviously) but there was nothing to do at the hotel other than lay by the pool. The entertainment of a nighttime was good but it was the same every night so got a bit tiresome. A big shout out to Youness for his FABULOUS customer service but otherwise nobody checked in with us or seemed bothered to help or serve which was so disappointing and we’d have preferred to order at the bars ourselves. We ate at the buffet one night which was okay and the Soul restaurant was nice (we then went to different restaurants so can’t comment on the food changing). Can echo some other comments, however, and the buffet definitely needed labels as we didn’t know what we were eating. It was a really underwhelming experience and did not run smoothly at all. We expected so much more.

I have stayed at this hotel previously and left great reviews. However this trip was very different and after 2 weeks I moved out to the hotel next door which is much better. The front of house staff here are delightful, particularly Karima. However staff on the pool bar/ cafe are inexperienced and need training. They also kept running out of wine. I had one pizza lunch here which was dreadful. Breakfast is good. I was allocated one of the refurbished rooms with a sea view. It looked great, although the bathroom was tiny - as I was staying solo, that didn't really matter. Some service issues with room which wasn't cleaned one day, Toiletries were not replaced and I ran out of toilet paper twice. The safety deposit box didnt work. The towels were grey and had many threads hanging off them. Sadly it is currently more of a building site that a hotel- they are working at different sites within the hotel and grounds, and it is impossible to avoid loud building work from 10am to 7pm. Rooms are being completely refurbished - doors and windows and flooring and bathrooms. Consequently lots of drilling and banging. They are also replacing the 2 lifts-- one was out of service and will be for quite some more time. The other is new but went out of service at least three times during my stay- but was quickly repaired. Waiting times for the lift were unacceptable. They were also building a large wooden structure in the gardens. Consequently, 6 days of heavy electric stapling going on ! I think they tried to drown out some of the building noise by playing loud music from 9.30 onwards. It didn't work and the music itself became very irritating ! After dark the noise from the pool bar / cafe is totally unacceptable, as they ramp up the music until 11pm or later. Twice a week they have karioke which really is horrendous- so so load. Terrible voices. Mainly French songs. It really was so bad but they refused my requests to turn the sound down- there only suggestion at 11pm was to move rooms- but that included packing and removing all my clothing , too - so hardly acceptable ! I thought they were just giving me a quiet room to sleep in , but no ! The Internet quality is very poor. It comes and goes even in reception! Do not expect to get connection in your room. Most guests form a huddle in reception to gain an Internet connection. Finally, the pricing. I paid about £40 per night for this hotel for a 2 week booking and a separate 1 week booking. I tried to book for the 4th week but was quoted over €150euros per night ! What ? No way is this even a €100 per night hotel!! In any event I cancelled and moved out after 2 weeks - that was the worst 2 weeks I have ever had in a hotel ! MY advice. Do not stay here!! Please look at photos.

Good hotel, reasonable price, great location! Attentive staff, first coastline.