Nice hotel with friendly service. I've stayed in Fiesta Americana hotels a lot and know generally what to expect. This one lives up to the high Americana standards. It is in a good location, near good restaurants, but not in the central area of town. Beds are very comfortable and rooms are nice. The bar had live music on Friday night and the band was great. Across the street is an outdoor restaurant that also had live music at night. The first floor of the Fiesta Americana hotel is all shops, so the actual hotel lobby is on the next floor. At the top of the escalator, in the lobby, there will be one or two people who will approach you and offer to help you with anything. They are very nice, but their goal is to sell you something like a timeshare. We refused to talk to them about that, so we never got the full explanation. We also got a phone call in our room, from the same people, telling us they had a free gift for us. We did ask these people for recommendations of local activities and they were very nice and helpful. Included was a light breakfast and snacks/drinks on the fifth floor. This was very convenient and the food was simple, but good. The only real surprise we had was at check out. We found that there is a charge for the self serve coffee in the room. I never use anything from the mini-bar or anything in the room that has an extra cost. I do not remember seeing anything about the coffee costing something. So many other places it is free/included. The hotel did reduce our charge for the coffee, but be aware that there is a charge.
located near to one of the most important streets at merida, it was a great place to do all my activities, i found all the facilities i need to work, room was clean, restaurants with offering of traditional dishes of yucatan, and with many options to eat. Room service was great