Truly a world class onsen resort! My partner and I booked a 2 night stay and was truly taken care of with dignity by ALL of the staff members we've interacted with. The minute we drove into the compound, our car was politely taken over by the valet staff, and luggages handled by their concierge - we literally completed check in without the hassle of finding a parking spot or dragging our luggages around. Every staff member, and I truly mean all of them, made sure they greeted you and ensured that you have everything you need. I highly recommend going for the Kaiseki Meal at the Japanese restaurant within the compound. We were taken care of by 中谷-san, who does his best to converse with us in English and made sure we know what we're consuming. Food was delicious, well-plated and very fresh. One thing to note - this is a superbly well-maintained onsen resort that probably has been established for many years now. Given the age of the facility, you won't be finding modern fixtures like USB outlets and cable TV in the room. Nevertheless, the beautiful and well-kept interiors would certainly make up for that. You'll also find amenities like sewing kit, nail clipper and even indigestion medicine (wow!) in case you ever need them. Highly recommended if you're in Hokkaido!
- Guest User
My wife & I went with two families to spend three days and two nights at the resort after our visit to Sapporo. The place was recommended by a family member who went there years ago and was impressed by its service and its ambience. I was amazed by how well the place had been maintain both inside and around the complex after all these years. Once we checked in our suite, we realised the air condition was not functioning properly. We called the concierge and moment later a mobile air-con was delivered to our room. However, it wasn't powerful enough to provide sufficient airflow with our suite. So we called the concierge later in the evening. This time a staff came to thoroughly checked what happened with the air-con. Since it was late in the evening and their technician was off, there's nothing he can do but he promised to leave a note for their morning colleagues to follow up. Early the next morning, Mr. Koji Sekiguchi - Assistant Hotel Manager - came to look into the matter and apologized for the inconvenience caused. He promised to fix the problem a.s.a.p. When we returned from breakfast and a short walk later, the problem was fixed and the air-con was functioning as it should. Whenever we met, Mr. Sekiguchi always came over to make sure things are fine with us and we enjoy our stay at the resort.
- Guest User
