We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!
- Mojgan
The hotel is very new, the rooms are luxuriously and tastefully decorated, and every detail is in place. The children's products are especially thoughtful. In addition to a complete set of toiletries, there is also an age-appropriate T-shirt. The toys delivered to the room were also well maintained.
The staff in the housekeeping department are polite and considerate. When they hear us leaving the house in the morning, they will come over to greet us. The power cords and clothes in the room will be neatly stored.
The breakfast staff was a little lacking, there was a separate menu for hot food, and the wrong one was served twice on one day. But the food quality and presentation are impeccable.
Downstairs is Zorla. I really like a hotel like this that is close to a mall and is convenient for dogs.
- Zuixiaorehongchen
