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I have always wanted to stay at Banyan Tree. I chose to go to Korea for my birthday this time, so I saw that the price of this hotel was suitable and decided to give it a try. I made a request note on Ctrip in advance, and the hotel responded quickly. Although it could not be met, it was still a response. After arriving at the hotel, the environment and grade of the hotel were still there, but for my stay there, I actually felt that there were still many aspects that were not very satisfactory to me. For example, there was no socket at the head of the bed. My mobile phone and many things were charged on the sink and desk, so it was inconvenient to look at the phone when I was sleeping at night, and the room was very humid because there was a swimming pool. Early in the morning, the hotel staff were weeding outside very early, so I was going on vacation, but I was woken up early in the morning... In short, it was not very good...

Excellent service. I had my foot ripped off and need an adhesive tape. I made the request at Room Chat and they sent me within 5 minutes. On another occasion, we need to go Sanchon for dinner appointment but couldn’t be able to get any urber or taxi on apps, so we tried to ask hotel front desk. Their staff arranged taxi for us within 10 minutes. Highly commendable for their efficiency and “can-do” attitude! The only setback is breakfast only serves until 10:30am. Would be great if all day breakfast is available as leisure travellers do not have tight schedule and tend to wake up late.

So, I went back and forth between a four and five. We stayed for four nights in a Signiel Premier Double room mainly to have access to the executive lounge which in other high-end hotels is generally pretty spectacular. Here, it's pretty useless consisting of mostly cookies and crackers for both morning and evening services. That being said, you stay here for the novelty of it and for the view. The view lived up to its billing and the room was clean, quiet and comfortable. Outside of the thirty minute plus check in, the service was exceptional and friendly which bumped it to a five. I'm not sure why the Executive Lounge is so terrible. Seems nonsensical and I must be missing something. As far as I can tell, there are no rooms that come with breakfast. And breakfast is about $55 per person. If you just want a latte, that's about $19 US. Maybe that's why and they want you to pay up. Lastly, from a tourist's perspective, the location is away from everything and away from where the group tours start and you'll need to take a train to city hall. Just an inconvenience, but for the money, unless you really want to say you stayed there, there are probably better hotels with better amenities in better locations.

I would live there if I could. Beautiful hotel. I was in the king suite and had a wonderful view of the city, enjoyed the bathtub and huge bed. It was bliss. The staff were so wonderful and were multilingual which was great. Too hotel with top service! Thank you!

Lobby is great the room is great , the bed is comfortable, except for the sofa, my friend sat on the sofa in the room, and she was being bitten by some bugs, not sure if it’s the bed bugs. Her skin was all red with small dots on it. The staff are polite but they are not really helpful, which I expected more for a five star hotel. When you are trying to move your luggage on the car, there are 3 staff outside, all of them are guys, none of them tried to help me the 2 big luggages which was quite inappropriate! But the staff at the front desk is kind and friendly.

The hotel has a great location, close to Yeouido subway station and Hyundai Department Store. Upon arrival, the staff proactively helped with our luggage. The front desk staff provided excellent service and were very polite. Due to not having a local credit card and accout issue, we couldn't use the app to book a taxi, but the staff promptly helped us with this. The view from the hotel window is excellent, with a clear sight of the Han River. The hotel uses Le Labo 31 amentities. However, the cleanliness needs improvement. Some areas has quite a bit of dust buildup, and the housekeeping staff placed our personal toothbrush directly on the counter, which made us uncomfortable as the toothbrush directly touched the surface.If we visit Seoul again in the future, I will still consider choosing Fairmont.

Loved the location at its best! The train strain with many exits/entrances are right at our doorstep. Right opposite our hotel is the historic Dongdaemun Gate. We had our daily breakfast overlooking the city view and nearby buildings. There were 3 pools, a normal swimming one, a kids pool and the other one was a bubble pool. We were told to wear swimming caps whenever we entered the pools. The staffs were quite friendly and full amenities were provided during our 1 week stay in this hotel. For business traveller, this hotel is also perfect as it comes with an ironing board, an iron etc. Daily condiments & beverages (Nespresso Machine) are included in the room. International breakfast is served at L2 from 6.30 to 10am sharp, the spread were great, didn’t expect to be quite a lot of dishes. We didn’t manage to eat all of them as there were too many choices and most of them were not to our likings. The staffs will come around each table to remind guests at 9.30am that the restaurant will be closed at 10am sharp. But the only drawback was we didn’t manage to get a high level room to stay, overall the experience is splendid and we had a wonderful time. Recommended to stay here provided you are willing to spend SGD450+/night, otherwise I highly suggest staying at any nearby hotels with the same great experience you’ll truly get as well.

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

The hotel's location is excellent. The hotel lobby connects to a shopping mall, eating food court and Subway station. It’s about a 10-minute walk to MyeongDong Street and Namdaemun Market. The attached underground shopping area has small shops and a pharmacy. The hotel room was very clean and room service was efficient. Water and bath amenities were replenished daily. Staff were very friendly and professional. Stayed in the Executive Tower that is located to the left of the main lobby. Upon arrival, staff escorted us to a sit-down check in area. There were always hotel staff standing in the lobby ready to assist. We did not encounter any rude staff as a reviewer mentioned but had only very helpful staff that appeared eager to assist and enjoyed our attempts to speak broken English and Korean “Konglish” with them. Only one caution as the lobby has no seating area, thus be prepared to stand while checking into the hotel if you are not booked in the Executive Tower. Looking forward to another stay.

The location is great. It's only a five-minute walk from Exit 4 of Gangnam Station. It's newly opened. All the facilities are new and clean. The space is huge and there's a huge bath. It's no problem for a big family to come. I have stayed at other branches before and found the counter to be very friendly and fluent in Chinese! So I booked Jiangnan Hotel again and it was indeed a great accommodation experience.