Well we were very excited about coming to this complex as it is new and has good reviews.we have been coming to Cyprus 45 years visiting our Turkish Cypriot family. We usually stay in kyrenia area but thought we would try the courtyard. We arrived Sunday and there was no cot for our baby. Asked every day and they said at reception the hotel was full and no cots available. They knew we were arriving with a baby. BUY MORE COTS ITS SIMPLE. No room service had to ask on Thursday for clean towels and sheets WHY? SUNDAY again had to ask in morning for room to be cleaned. 6 o'clock not done,back to reception. Housekeeping finished. It's very bad service We paid a lot of money for this holiday and so far have been very disappointed. We have another week yet. The hotel should have more English speaking staff the amount of English speaking visitors here. Also a good idea would be to have a canopy over the children's play area. It's in full sun and the baby pool has no shade either. I would not recommend this complex just yet it needs improvements
- Guest User
The main reason this place gets 5 stars is because of Elena Cengizer on reception-there were several issues we encountered that were pretty frustrating, but she was always able to resolve them quickly and professionally-she really was amazing. The resort itself is super clean and well kept, and a very pleasant place to stay. The restaurant is nice enough, but there are definitely much nicer options if you head outside the area. But all in all, a really pleasant stay, made all the better thanks to Elana-thanks Elena!
- Guest User