Firstly, I have to say, The Kasturi is probably my favourite place in Pahang. I first came here in 2018 - and it made such an impression that I couldn't wait to come back. Came back as soon as PKP was lifted (review here somewhere) and a tad disappointed. Husband booked a night's stay for our 18th wedding anniversary and I have to admit the service has improved by leaps and bounds. Check in was warm and professional - villa is clean and hubby had made arrangements for flowers and some refreshments in the room which was so appreciated by yours truly. Had same villa as previous stay - toilet is still wonky. Hand bidet in indoor shower compartment is still non functional and the fish keropok was left untouched this time (learnt my lesson from last time - pls get new supplier - I am sure there are many more keropok makers who can make better keropok sira) This time however, husband ordered food to be sent to the room - FYI, room service is limited to the asian food selection (not advisable to preorder western dishes as these will end up cold by the time it gets sent to the room) Loved the caprese salad and the fried rice. The seafood fried in batter was above average. The white rice and chicken was too sweet for our liking. Breakfast was served 'unlimited ala carte style' The variety was ok - choice of nasi lemak, western and chinese congee. Nasi lemak - much much better than the last time I was there - but had an issue with the sambal sotong, which I informed the staff. Saw that they offered 'DANISH' as part of breakfast - but we only received toast and baguettes - so I'm not sure if I was confused about the danish being pastries? Barista also needs to learn to make proper latte art. However, the F&B staff - Deedi was extremely friendly and warm. He looked like he knew what he was doing despite being his 6th day at Kasturi - thought I would make a special mention about him. Would I come back for a fourth time? Some improvements have to be made about the upkeep of the facilities in the room and definitely better improvements with the F&B - but Kasturi's one life-saving feature is definitely its location....
- Guest User
Loved the property, so spacious, nice private pool, outdoor showers, great service from making reservations to arrival experience. Kasturi paid homage to keeping the nature intact; you feel like you are in the middle of a tropical forest...The restaurant had a new Manager from what we were told, his name is Didi; well mannered and very attentive and knows his work. Made reservation for dinner. The food however was really below par, the western dishes were if i may say the Chef was trying very had to be innovative but did not live up to the taste, the Asian dish too was a little too bland. I expected better dining experience from what we have received so far from the arrival and the Villa. However Breakfast was very good, despite the slow arrival of our coffee and Teh tarik, the Curry puffs in the bakery basket was a surprised and it tasted very good to top it up. We book for 2 nights and by the first night we were so delighted with Kasturi that we enquire if we can extend our stay for another night if the rate was right; however, another disappointment, we were quoted much much higher rate than what we paid for and was not even shown interest of our further business or discounted rates offered; so we decided to look for other options elsewhere which i think was a loss to Kasturi as we wanted to extend another 3 nights. Its ok, we decided to return on a later date.
- Guest User