Very friendly staff. Very clean Can’t wait to return.
- Guest User
I arrived at the Aloft Marriott Bonvoy Hotel early on Friday, February 17 and was greeted by General Manager, Chris Spears. Beautiful, European style lobby with bright colors and open spaces. Angel, front desk clerk, assigned me to Room 218. Carlos, housekeeper/maintenance worker, loaded my bags on a cart. I gave Carlos $10 (ten dollars). We proceeded to the elevator. Carlos had my room key. I gave him my car key and asked him to park my car. There was a bad order in the room I thought was from Carlos. Carlos brought my car keys back. I sprayed the room with my Lysol. Smell was not noticeable in the bathroom. I went downstairs to the bar. Returned to room. Got undressed and got in bed. The smell was in the bed. I fell asleep and woke up coughing violently around 3am. Juliana, 19-year old night auditor, agreed to change me to Room 216. However, she was the only person working and she couldn't leave the front desk. I had to stay in the smelly room until Dominique came to move me at 7:30am. When Dominique came to Room 218, she said, ”I SMELL IT!” Dominique rushed me out of Room 218 to my new Room 216. Dominique helped me to my car so I could drive to Wellstar North Fulton Emergency Department where I tested positive for COVID-19. Today is Day 10 of being infected with COVID-19 at the Aloft Marriott Bonvoy Hotel in Alpharetta GA. My case # is 429 646 235. Marriott Corporate has escalated my case to risk management and the legal department. Chris Spears, General Manager at the Aloft in Alpharetta is 28 years old with only 5 years with the Marriott Corporation. He's not trained to run the Aloft Hotel. The bartender is also 28 years old. It appears Chris Spears has hired his inexperienced friends to staff housekeeping, bar and his friend JP at the front desk. I expect Reparations for what the incompetence of Chris Spears fid to me at the Aloft Marriott Bonvoy Hotel, 7895 North Point Parkway, Alpharetta GA.
- Guest User
