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Ritz Carlton Chicago map

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Malinverni Filho Museum
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0.13km
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0.19km
Igreja Santa Cruz
0.21km
Galeria Dr. Accacio
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Praça João Costa
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Pernambucanas
0.35km
Shopping Gemini
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Recommended Hotels similar to Ritz Carlton Chicago

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01
330 North Wabash Avenue, Chicago, Illinois, 60611 |luxury hotel |Family-friendly
| From EUR 669
4.7/5
Outstanding
106 Reviews
TOP
01
The Langham Chicago Hotel Exterior
The Langham Chicago Hotel Exterior
The Langham Chicago Rooms
View All 137 Photos
Hotel Location
330 North Wabash Avenue, Chicago, Illinois, 60611 |
1.19KM from city center
19.9km from Midway International Airport
629m from Clark And Lake (Orange Line)
389m from State/Lake
479m from Randolph/Wabash
Reviews From Real Travelers
It's very clean and the service is good. It's right in the city center. It's convenient. It's suitable for friends who like to go to scenic spots. But if you drive there, the parking fee is a bit expensive! !
- XINGYUE
I feel that the room is not as comfortable as the Trump's opposite, and the soundproofing is not good. It is a bit noisy at night, but the hotel's service is particularly good!
- 黄
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TOP
02
401 E Wacker Dr, Chicago, Illinois, 60601 |luxury hotel
| From EUR 752
4/5
Very Good
42 Reviews
TOP
02
The St. Regis Chicago Hotel Exterior
The St. Regis Chicago Hotel Exterior
The St. Regis Chicago Rooms
View All 92 Photos
Hotel Location
401 E Wacker Dr, Chicago, Illinois, 60601 |
1.45KM from city center
21.1km from Midway International Airport
1.0km from Millennium Station
1.0km from Randolph/Wabash
1.1km from State/Lake
Reviews From Real Travelers
I posted this review on another site just after our stay. I was contacted via email about one of the issues, and offered points as an apology for some of what I reported. Thing is, three weeks later, those points haven't appeared, and my follow-up email was ignored. So, might as well make sure the review gets more visibility. I definitely did not expect to give this property four stars, and it’s really 3.5… Marriott lifetime gold, lifetime status on AA and UA, I’ve stayed a lot of top hotels. As a hotel, check the boxes. Very comfortable bed, room darkening shades very dark, silent - even with nascar getting started down the street that morning. But there’s so many of the small details wrong! For the hype and the rate, expected far better. - cannot turn on a light in the bathroom without turning on a light in the main room - could not turn off night light (eventually told to unplug it) - “reading light” is far from the small discreet light expected, unusable as it is up in the ceiling and bright - one chair, no way for a couple to sit at the table to eat.. and the chair looks like a desk chair - full length mirror can only stand 18 inches away - huge bathroom but no privacy for its use .. sliding door really? No exhaust fan. Cubicle approach is weird - shower is pretty, let it be more visible … but also, I can’t read the labels on the shampoo and conditioner without my glasses. The brand name is nice and prominent - amenity kit was open and partially used - “mini fridge” no space for your own anything just an honor bar - called butler for ice at 10:10 pm. By 11:15 i gave up. Never arrived. There’s no ice machine I could find on our floor but when it’s a St Regis should I have even had to go look? Really experienced no service. Stuff left outside room next door at night was still there in the morning, and I mean like 9:30 am - I’ve heard Tre Dita is a very pretty restaurant. We didn’t eat there, but wanted to check it out before leaving. Cannot even access the floor of the hotel outside hours. Chicago is home so I can’t say I’ve checked out all the hotels, but there are several top-end properties we've used for similar weekends in the city and been a lot happier.
We recently stayed at the St. Regis Chicago for five nights to celebrate our anniversary, and it was an unforgettable experience. The hotel made our anniversary trip truly special. From the moment we arrived, we were upgraded to a river view room, which was both spacious and beautiful. To our delight, there was an anniversary cake and welcoming card waiting for us in the room when we checked in. .The service was top-notch. Every staff member we encountered was lively and welcoming. Every evening, we had the privilege of using the St. Regis house car, which made going out for dinner a luxurious experience. The drivers even shared the history of the buildings on the way to our restaurants, adding an extra touch of charm to our evenings. The location is fantastic, being close to the famous park and just a few minutes' walk to the riverwalk. There are so many great restaurants nearby, making it convenient to enjoy the local cuisine. We can't give enough compliments to Michel Battaglin, the St. Regis concierge, who helped us book restaurants and recommended activities prior to our arrival. HIs assistance was invaluable. Highly recommended!
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03
120 E Delaware Pl, Chicago, Illinois, 60611 |luxury hotel |Family-friendly
| From EUR 669
4.7/5
Outstanding
"Excellent service""Excellent location"
107 Reviews
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03
Four Seasons Chicago Hotel Exterior
Four Seasons Chicago Hotel Exterior
Four Seasons Chicago Rooms
View All 283 Photos
Hotel Location
120 E Delaware Pl, Chicago, Illinois, 60611 |
2.39KM from city center
22.7km from Midway International Airport
1.9km from Millennium Station
550m from Chicago
1.1km from Grand
Reviews From Real Travelers
I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.
- Guest User
The hotel environment is clean and tidy, the room layout is perfect, elegant without losing sentiment, and the service is thoughtful, making people extremely comfortable. It creates a sense of home for me. No matter how big or small it is, it is impeccable and the price is reasonable.
- Guest User
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TOP
04
122 W Monroe St, Chicago, Illinois, 60603 |Pet friendly
| From EUR 266
4.5/5
Excellent
100 Reviews
TOP
04
Kimpton Gray Hotel Hotel Exterior
Kimpton Gray Hotel Rooms
Kimpton Gray Hotel Dining/Meeting Rooms
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Hotel Location
122 W Monroe St, Chicago, Illinois, 60603 |
0.34KM from city center
19.0km from Midway International Airport
639m from Clark And Lake (Orange Line)
280m from Monroe
370m from Quincy
Reviews From Real Travelers
This was our first visit to Kimpton Gray in Chicago, IL. My husband & I stayed for 2 nights (Friday & Saturday) & used 76k IHG rewards points (the price later went up to 122k, so book early!). ARRIVAL/CHECK-IN: We arrived before check-in, but thankfully our room type was available. ROOM: Prior to arrival, I called & emailed the hotel to request early check-in, a quiet room on an upper floor & possible room upgrade. Thanks to my Diamond Elite status, they placed us in a 1 King Premium Deep Soaking Tub. Unfortunately, they could not accomodate the high floor request, so we were assigned room #601. I appreciated the welcome amenity of Acqua Panna Natural Spring Waters & dark chocolate w/ sea salt. • Amenities: Coffee maker & mini refrigerator. You can request a microwave be delivered to your room free of charge. • Bath: Plenty of hot water & decent pressure. The soaking tub is divine! • Bed: Bed & pillows both very comfortable • Cleanliness: So so. I called housekeeping upon arrival to request the team vacuum our room & wipe down surfaces. I also requested a freshen up the next day. Both were taken care of! • Decor: Average. A bit tattered around some edges (see photo of mini fridge). I did like the accent wall behind the tub though. • Heating/cooling: Worked well • Sound: Mostly quiet. The hotel does appear to host a lot of events, so there were a few loud guests walking the halls late at night. • TV: Average; no movie channels that I recall • View: A building & street • WiFi: Worked well DRINKS/FOOD: • No free breakfast offered • Boleo was closed both evenings for private events, so we could not check-out or enjoy the rooftop bar. We tried to use our $20 raid-the-bar credit at Vol. 39 on Saturday at 8:30 PM, but the bar was also closed. Thankfully, a front desk rep allowed us to grab $20 worth of snacks. CUSTOMER SERVICE: Good. We especially loved being able to contact the team via text! Super convenient. LOCATION/PARKING: Prime location. Parking not needed. OTHER: • Note: You can not use the Kimpton $30 spa credit as the hotel contracts out their spa services. • No pool Would I recommend/stay again? Not likely for full price if paying cash* (vs points). *Rates in October for this room seem to run $467.31 - $556.54/night on a Friday & Saturday. Although location is central, customer service is good & bed soft, the hotel is lacking in 4-star amenities, particularly for a Kimpton property.
- Guest User
One of only five hotels I have been to anywhere I have traveled that I have given five stars. This hotel is reasonably priced yet everything offered is what you would find in a hotel priced three times or much more. From the way I was treated by everyone from check in to checkout was incredibly nice & helpful. The room was spotless with very cool & unusual condiments & snacks. A whole plate of snacks (see photos) I had dinner in one of the restaurants & room service in my room. While checking in I was given snacks along with the best popcorn I have ever eaten. There was also a nice personal note in my room on the desk. (Photos) The hotel is on the Loop with above & below ground subway stations located less then a block. It is in the business district & is very quiet at night yet a short walk to where its not. I also hade a corner room with an ok view & well functioning dark electric shades. I travel through Chicago often on Amtrak & I miss my connection trains going East often. I have stayed at 15 other hotels yet they were either not as nice or closed down as many have in Chicago. I will from now on stay at this this hotel as I have found my sweet hotel in Chicago. (Sorry about that) Just to let you know I did use my American Express Platinum card which may have given me some extras.
- Guest User
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TOP
05
At Water Tower Place, 160 E Pearson St, Chicago, Illinois, 60611 |luxury hotel
| From EUR 623
4.4/5
Excellent
90 Reviews
TOP
05
The Ritz-Carlton, Chicago Hotel Exterior
The Ritz-Carlton, Chicago Hotel Exterior
The Ritz-Carlton, Chicago Rooms
View All 271 Photos
Hotel Location
At Water Tower Place, 160 E Pearson St, Chicago, Illinois, 60611 |
2.27KM from city center
22.7km from Midway International Airport
1.8km from Millennium Station
589m from Chicago
1.1km from Grand
Reviews From Real Travelers
I stayed with my mother-in-law for mother's day this May. I heard so many good things about this hotel brand but never had a chance to try. Everything was gorgeous and luxurious except for the swimming pool. I loved the decorations of the hotel lobby. Looked so much high class just like I expected from The Ritz-Carlton. This was my first stay at The Ritz-Carlton hotel and I really enjoyed it. I got 20% off from the restaurant due to my platinum status. Food was delicious and price was reasonable but I wouldn't say it blew my mind. Gym was very spacious with lots of equipment. Some areas even have lake view. Pool was okay size with lanes but didn't feel luxurious pool at all. I couldn't get room upgrade to lake view but they gave me room #1902 and it had both city and lake view. The receptionist said that they do not count under 20th floor as lake view but my room had a fantastic lake view. You will need to ask them to give you 19th floor room facing lake so you could enjoy both city and lake view. I highly recommend this room if you want luxurious staycation. This was my first stay at The Ritz-Carlton but certainly will not be the last one!
- Guest User
This is why I’m a Ritz girl! My first visit to the Chicago Ritz was in December 1983 during a blizzard. After a horrific day of travel my father insisted that we stay there. The Ritz is still my favorite refuge. It’s spiffed up its appearance since my last stay in 2013. The lobby’s fountain is gone but the hotel’s opulence remains. I especially liked the redesign of the rooms. Mine had a chaise lounge perfect for taking in a great view of Lake Michigan and Chicago’s skyline. How I love a Ritz bathroom; double vanity, soaking tub and a walk-in shower all in white marble. The bathrooms felt in a little boxy in 2013. My only gripe was that there were no samples to bring home. The staff did an amazing job making you feel taken care of especially at the bar and restaurant. The front desk could have been a smidge more accommodating and friendly. Prior to booking I read a review criticizing the hotel for their affiliation with Equinox. The reviewer said they woke up to bar bells being dropped on their ceiling. The only Equinox on Michigan Avenue is several blocks away from the hotel. I’m looking forward to my next stay at this wonderful place.
- Guest User
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TOP
06
2104 W Roscoe St, Chicago, Illinois, 60618 |Pet friendly
| From EUR 523
4.8/5
Outstanding
2 Reviews
TOP
06
Roscoe Village Guesthouse Hotel Exterior
Roscoe Village Guesthouse Rooms
Roscoe Village Guesthouse Rooms
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Hotel Location
2104 W Roscoe St, Chicago, Illinois, 60618 |
8.4KM from city center
22.3km from O'Hare International Airport
4.4km from Rockwell
879m from Paulina
959m from Addison (Brown Line)
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TOP
07
800 N Michigan Ave, Chicago, Illinois, 60611 |luxury hotel
4.7/5
Outstanding
102 Reviews
TOP
07
Park Hyatt Chicago Hotel Exterior
Park Hyatt Chicago Hotel Exterior
Park Hyatt Chicago Rooms
View All 143 Photos
Hotel Location
800 N Michigan Ave, Chicago, Illinois, 60611 |
2.13KM from city center
22.6km from Midway International Airport
1.5km from Millennium Station
259m from Chicago
800m from Grand
Reviews From Real Travelers
Can only say that the location of the hotel is very good, on the gorgeous mile head, next to the Water tower place, downstairs is the Canon goose and other monopoly, walk to the famous, beautiful Lake Michigan, 4, 5 minutes, go to the 360 Chicago Building Just 2 minutes, and the favorite Chicago Art Museum! Chicago travel is a great choice, breakfast is a standard American breakfast! They are all single-pointed. Looking for a good season to go to Chicago, will choose this hotel, it is best to choose a lake view room!
- 许
We were so pleasantly surprised with the ease and quality of room service, our room upgrade, the location of the hotel, and the warmth of all the staff. The renovation is top notch and makes the hotel very inviting. We’ve stayed at quite a lot of the top hotels in Chicago, but this will now remain our favorite.
- Guest User
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TOP
08
108 E Superior St, Chicago, Illinois, 60611 |luxury hotel
| From EUR 564
4.8/5
Outstanding
"Great service"
106 Reviews
TOP
08
The Peninsula Chicago Hotel Exterior
The Peninsula Chicago Hotel Exterior
The Peninsula Chicago Rooms
View All 138 Photos
Hotel Location
108 E Superior St, Chicago, Illinois, 60611 |
2.01KM from city center
22.7km from Midway International Airport
1.4km from Millennium Station
370m from Chicago
689m from Grand
Reviews From Real Travelers
Feel good hotel, kids have extra beds for free, good service and clean, restaurant is delicious, kids said good, will stay again next time, convenient taxi so I did n’t drive
- XITING
The service is super good. Make an appointment for afternoon tea in advance, otherwise there is no way to order it.
- 苏拉特甘罗
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TOP
09
301 E North Water St, Chicago, Illinois, 60611 |Pet friendly
| From EUR 285
4.4/5
Excellent
"Great stay!""Great location"
52 Reviews
TOP
09
Sheraton Grand Chicago Riverwalk Hotel Exterior
Sheraton Grand Chicago Riverwalk Rooms
Sheraton Grand Chicago Riverwalk Rooms
View All 226 Photos
Hotel Location
301 E North Water St, Chicago, Illinois, 60611 |
1.5KM from city center
22.3km from Midway International Airport
1.1km from Millennium Station
1.0km from Grand
1.1km from State/Lake
Reviews From Real Travelers
My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.
- P
There were no mini fridges in the rooms. Room was clean, service great.
- Jennifer
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10
11 S La Salle St, Chicago, Illinois, 60603 |Business travel
| From EUR 304
4.6/5
Outstanding
"Great rooms"
66 Reviews
TOP
10
Residence Inn Chicago Downtown/Loop Hotel Exterior
Residence Inn Chicago Downtown/Loop Rooms
Residence Inn Chicago Downtown/Loop Rooms
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Hotel Location
11 S La Salle St, Chicago, Illinois, 60603 |
0.43KM from city center
18.8km from Midway International Airport
589m from Clark And Lake (Orange Line)
230m from Washington/Wells
419m from Monroe
Reviews From Real Travelers
Recommended! Feeling of Marriott quality (under their theme ”Residence Inn”). Large fresh rooms with separate living room and bedroom and the possibility to cook yourself if necessary. Micro, large fridge, crockery and hob. The hotel is centrally located in the area known as the ”Loop”. Close to the subway that goes to/from O'Hare airport (blue line), close to Millennium park (Cloud) and Willis tower. The street outside is a fairly quiet street with high-rise buildings opposite. A Seven Eleven is on the street corner and it is close to Mc Donalds. The hotel also has a restaurant with a separate entrance from the street or via elevator from the hotel (the elevator at the far end of the corridor). The street level entrance has a smaller lobby with a caretaker. Says hello sometimes but otherwise doesn't make a big fuss. Elevators take you up to the reception. The staff at the reception are nice. There are plenty of lifts next door which then take you up to the rooms. In the reception there is also a very small kiosk with snacks and some soft drinks, wine. If you continue from the reception you come to larger areas where you can sit down and just outside there is a bar. Even further in are tables and chairs where the breakfast buffet is also served. The breakfast is bigger than in most hotels (though not up to Scandinavian or English standards). The breakfast was nice and the staff refills all the time. The hotel corridors are well-kept and carpeted. We had booked a ”1 bedroom suite, 2 queens” (40 square meters), as the room is called on the hotel's own website, but on hotels.com (Expedia) it is called ”suite 1 bedroom, 2 queens”. The hotel has slightly different rooms and different bed types. Although all with a kitchen and sofa (praise). Remember to have a credit card because the hotel, like most, takes a deposit that is released within a few days. The room feels fresh and well-kept. Goes in light colors, white, light beige, better than many other American hotel rooms which can be very dark. Brown furniture interspersed with light colors on the sofa and red color on armchair. Inside the door is the kitchen, large refrigerator, stove (2 pieces) with fan, kitchen cupboard with crockery, dishwasher, sink, Micro and a bar counter where you can sit and eat. Then the room (the living room part) continues with a sofa, coffee table, armchair, floor lamps, desk and a chest of drawers on which the large flat screen TV stands. From the room there are sliding doors into the bedroom area, which in our room consisted of 2,160 cm beds with accompanying bedside tables. Here, too, there is a flat-screen TV attached to the wall. You can connect the sound from your phone to the TV. The beds are comfortable and there are plenty of pillows. From the bedroom area towards the bathroom there is a wardrobe with iron and ironing board. Opposite mirror and a low dresser. From here is the entrance to the bathroom, which is modern, with white tiles and a beige tiled floor. Lar
- Guest User
I stayed here for five nights. I had asked for a room away from elevators and ice machines; I didn't get that. But for all that my room was so close to the elevators, I never heard them, and there was only one brief instance of noise from folks getting ice, despite the fact that the ice room was right next door to mine. So you know the soundproofing here is impressive! My room was clean and compact and had everything I could need to do some simple cooking, had I wanted to. But with breakfast included in the room rate and the area filled with meal options within an easy walk, there was no need. The breakfast buffet doesn't seem to vary greatly day to day, but there is certainly a wide spectrum of foods from which to choose. There's a street-level entry on LaSalle, with a desk staffed by people who are apparently picked for their friendliness and cheerful personalities. I must give a shout out to Kandu; she was so friendly and helpful. Check-in is on the second floor, as is the breakfast buffet. And if you are a fossil like me and don't do everything on your cell phone, you'll appreciate the two computers for guests near the bar on the same floor. Minuses? My room, 719, faced an inner ”courtyard”, with dumpsters below. Friday morning at about 12:30, there was a lot of noise from this area. It seemed too early for trash pick-up, but there was a loud racket and it sounded like dumpsters were being moved around. I'm not faulting the hotel for this, but do bring ear plugs if you're a light sleeper. And then there's the shower. Sigh. I think most Residence Inns have showers like this now, with just a half-wall of glass separating the shower from the rest of the bathroom. It's an absurd design. There was always a small lake on the floor after I showered, and, if you move a millimeter out of the ”enclosed” area of the half-wall, you get a shot of cold air in the middle of your nice warm shower. Also, a grab bar or two would be appreciated. At least the water pressure was fine and I had hot water whenever I needed it. This hotel is very popular. I saw families, business travelers, several groups of one sort or another, and leisure travelers. So book early if you want to stay here during a busy period. I'd absolutely stay here again.
- Guest User
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4.7/5Outstanding106 Reviews
River North Chicago|1.19km from city center
It's very clean and the service is good. It's right in the city center. It's convenient. It's suitable for friends who like to go to scenic spots. But if you drive there, the parking fee is a bit expensive! !
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Chicago Loop Chicago|0.29km from city center
The small fridge in the room automatically shuts off after 2 hrs and doesn't stay at a safe temperature to store breast milk. The front desk advised to just use an ice bucket. This is problematic because (1) you will have to continually refill the ice bucket and (2) there is limited capacity. After an escalation to the manager, they offered to hold my milk behind the front desk in their fridge. I am not comfortable with that ”solution” nor do I want to go back and forth to the front desk for my baby's bottles and milk storage. He advised they previously provided medical fridges but they currently do not do so. I am so beyond disappointed. I expected so much more from this brand and now have to figure out something to do with my milk for my exclusively breast fed baby. Ugh, don't they have mother's stay at this property!? Marriott, do better!
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4.5/5Excellent114 Reviews
River North Chicago|1.23km from city center
Facilities: Very good Hygiene: Very good Environment: Very good. Located in the heart of the Magnificent Mile. Convenient to everything. Great view! Be sure to book a river view room! Service: Very good.
From€495
4.1/5Very Good126 Reviews
Streeterville Chicago|1.53km from city center
I was here for a business meeting so I did not get a chance to do any sight seeing, but the hotel is in a great location and easy to get to from the airport. My room was extremely clean, comfortable and quiet. The food was very good and so was their coffee. But best of all were the team members who work here. Everyone was extremely nice and knowledgeable and gave me some good tips when I had questions (ex.: like what time to leave the hotel to catch my flight back). I would stay here again for vacation or business!!
From€243
4.2/5Very Good127 Reviews
River North Chicago|2.41km from city center
The location can't be faulted, not on Michigan Avenue, but right next to the Avenue. Surrounded by shopping malls and luxury stores. Shopping and eating are very convenient. The girl has reserved dinner on the 65th floor of the John Hancock Building 6 minutes on foot. The environment and sanitation are the standards that old hotels should have. The rooms are very large Both shower and bathtub Washstand Double Desk Especially to praise the housekeeping We stayed for two days, so the toiletries and cosmetics were randomly placed on the sink, and the service staff helped to arrange them neatly one by one, and put white napkins under them Even the charging cord is rolled up neatly
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Business travel

4.4/5Excellent52 Reviews
Streeterville Chicago|1.5km from city center
My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.
From€285
3.8/5123 Reviews
Chicago Loop Chicago|0.17km from city center
Location is quite good as it is within walking distance of local mass transit systems, shopping, eateries, and attractions. The location is also close enough to Grant Park that you could start a run and make it to the park very quickly to continue on for a few miles. Even based on location alone, I would return to this hotel. As others had mentioned, there is a refillable water bottle station by the elevators (empty bottles also provided), which is a great feature. The elevator had a weird quirk where it would overshoot the desired floor when going up (remedy the situation by pressing the button again to send the elevator down to the desired floor). If you do some research into the hotel and its reviews prior to booking there shouldn't really be any surprises. I went into the stay having some idea of what to expect and that helped me enjoy my stay. There is no mini-fridge in the standard room, which is also on the small side but perfectly fine if you don't plan on spending a lot of time in the hotel. The only seating in the hotel room was the desk chair. Some of the furnishings could use updating but the bed felt itself was great and the room was clean. I couldn't find any in-room controls for the temperature, but I did not have a problem with this; it's just something to be aware of. The bathroom was clean and utilitarian but towels and toiletries were provided. Updated charging station/hub/clock (both USB A and USB C) for both the desk and the nightstand would go a long way. This hotel is one tenant of a building that was built in the early 1900s. If you've ever lived in a building from around that time, you get used to some things being a little bit older and quirky. Since my priorities were having a great location for a reasonable price (compared to the nearby competition) that was also clean, accessible by mass transit, and had access to an eatery, this was a good stay for me.
SOLD OUT
4.2/5Very Good112 Reviews
Chicago Loop Chicago|0.17km from city center
This hotel is a far cry from the one advertised on the website. It needs a deep clean, making for a only bearable stay if you're never planning on being in the room aside from sleeping. However, the beds are not comfortable so I can't say sleep was easy come by either. Definitely bring shower shoes to wear - no bare feet on that carpet! The front desk staff do a good job selling you on downloading the hotel app, but do not be duped into thinking you might get a free night after gaining the right number of points via the app. You only get this if you make a whole new booking with a special rate from the company. This is not what the front desk clerk told me when I checked-in and I wouldn't have bothered joining if I'd been told the truth, as I never plan on staying at this hotel or with this chain again. (I wonder why I was told a falsehood...!) While the location is great, I'm not sure it's worth the money to stay here. I'd rather have paid more for a nicer experience, or booked father afield for a cleaner more pleasant hotel.
From€165
4.5/5Excellent110 Reviews
Chicago Loop Chicago|0.91km from city center
The hotel is beautiful and situated in a great location, but sadly I had a poor experience with one of the front desk representatives - Rebecca - who worked the evening shift. I was berated by this particular employee in a way that I have never before experienced in a professional customer service oriented setting. One evening, when I had approached the counter to purchase a couple of convenience staples, she was very unapproachable and asked in a very irritable manner how I was going to pay. She then took my card without saying a word and disappeared to the back room where she remained for 7 minutes or so. When she came back out, I asked her if the card machine was broken, and she flipped out - raising her voice and berating me in a nonsensical manner. I asked her what her name was, and she began saying it loudly and in a hostile manner, saying it over and over again and telling me to contact management if I had a problem. Her behavior was downright disgusting and a poor reflection of the hotel and the city of Chicago in general. She is not a good fit for the hotel and most certainly has cost this business money as anyone else she has accosted is unlikely to return, including those like myself who had spent well into the 4 figure range over the course of my stay. The next morning, I was worried that she would accost my family (my wife and toddler) as we departed early in the morning.
From€301
4/5Very Good112 Reviews
O'Hare Chicago|20.38km from city center
We attended the Chicago International Miniature show at the nearby Marriott O'Hare. Because that hotel was full, we booked the Springhill Suites. They ran a shuttle to the other hotel with a super nice front desk staffer driving. The hotel itself was fine and the free breakfast was above average. Parking was on long surface lots on both ends of the hotel, but there is also an underground garage. The onsite Outback steakhouse was a plus. Rooms were good, nice and quiet despite being near airport and freeway with a microwave and small fridge
From€133

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Breakfast

3.7/563 Reviews
Streeterville Chicago|2.05km from city center
The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.
From€55
4.3/5Excellent101 Reviews
River North Chicago|1.17km from city center
I’m a Marriott Bonvoy member for quite some time now. I will be 7 years gold elite at the end of the year, and will have platinum status for 2025. Their portfolio of hotels is quite extensive and ranges from luxury to budget choices. Regardless of which level I’ve chosen I’ve never been dissatisfied with the quality of service and condition of the rooms . My stay at the Hotel Chicago Downtown Autograph Collection this past weekend was a big disappointment I have stayed at the Autograph Collection Hotel Chicago Downtown at least 6 times in the past 2 years. The condition of this room was poor. There was peeling paint on the ceiling, worn furniture, black mold in the bathroom, stains on the walls and a broken light fixture above one of the beds. In addition there was no alarm Clock, or radio or charging block. There was only one coffee cup and only one coffee pack. When I went to checkout in person I was hoping the Employee at the front desk would ask how my stay was, and I would have let them know specifically what the issues were, but that didn’t happen. Needless to say with all the other choices in Chicago I will not be returning.
From€231
4.5/5Excellent135 Reviews
Chicago Loop Chicago|1.32km from city center
Swissotel is awesome! The service was great and friendly staff. I especially appreciated Kia that works at the hotel. I was celebrating my birthday and she had something special sent to my room (a card and a fruit tray). She made my day - Thank you Kia! I would most definitely recommend this hotel! The amenities are amazing and the view is the best! I saw reviews stating there are no robes and no one came to clean and I can definitely disagree. There was a robe in the front closet and not only did someone come to clean but they provided us with warm towels! Best service and friendly staff!
SOLD OUT
3.9/5150 Reviews
Chicago Loop Chicago|0.54km from city center
Checking in at the Congress Plaza was so straight forward. I was upgraded without asking to a King size bed with a lake view. The room was perfect. Fridge, safe, TV , Coffee and water.
From€165
4/5Very Good137 Reviews
Streeterville Chicago|2.12km from city center
One of the highlights of our trip - also caught the taxi boat which at $16 a head was a bargain. If you have time, a trip to the zoo (free) is a must Red bus tour at $50 each a rip off $5 daily ticket for their overground local loop trains was a bargain Expect to pay $12-15 for a glass of wine
From€243

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