I would have really oved to give this accomodation a better review, but I need to settle for an 'Average' rating ths time, as it falls just a bit short from having a true claim to the 'luxury' accomodation that we we paid for and expected to stay at. Pros: - The location is unbeatable, right in the heart of Surfers Paradise. A short one-minute walk to Cavill Ave , and 5 min walk to the beach makes it incredibly convenient. - The breathtaking views from the large double balcony were the highlight of our stay. Overlooking the ocean, Surfers Paradise city, and Orchid Avenue. - The room was generously sized, providing ample space for our two families of four adults and two children. The inclusion of practical amenities like a fully equipped kitchen, fridge, microwave, and laundry facilities with washer and dryer were very handy. - The three pools, including a dedicated kids' pool, an indoor heated pool, and an adults-only area, provided a variety of options for relaxation. The large jacuzzi and sauna were a nice addition, making it an ideal spot for families or those seeking tranquility. Our kids had a lot of fun moving from pool to pool all day. - The pool bar offered a nice variety of cocktails, light snacks and refreshments which were conveneint for lazy pool days. - Check Out: Our flight was booked for the afternoon, and the reception manager alowed us to store our bags and use our key to use the pool area until it was time for us to leave for the airport. This allowed us to enjoy a few more hours being on 'holiday mode' and have access to showers etc before our trip back home. Cons: - Unfortunately, the cleanliness of our room, particularly the bathrooms, was below expected standards. Stains on the floor, near the toilet, and on the bathtub surface were noticeable and disappointing given the price! The carpet was also a bit old and worn looking. The balcony furniture was a big let down as well as it was cheap looking and in need of replacement. When investing in accommodations of this caliber, I naturally expect exceptionally higher levels of cleanliness & furnture that doesn't look like it belonsg in a council clean up. - One of the room's mattresses did not fit the base properly, causing it to move around easily. This created an unstable and uncomfortable sleeping experience. - Be prepared for longer-than-expected wait times for the elevators, especially during peak hours. Despite having 3 lifts operating at all times, exiting the building can become a time-consuming process so allow extra time if you are planning to be somewhere at a set time ie. booked tours/ dinner etc. - A concerning incident occurred during our stay when a water bottle full of water was thrown into the pool area from a high floor balcony. Although security responded promptly to investigate, it was a disconcerting experience, considering the pool area was busy and the bottle narrowly missed hitting someone. We were also given the impression this was
The room facilities are outdated, the word of the oven button is completely disappeared, the temperature and time cannot be set, the glass door of the shower room cannot be completely closed, the shower is completely wet, the mattress is super soft, barely sleep for one night, and then I can sleep on the sofa bed. I have booked this apartment several times before. The facilities in the room are good, but this room is really bad this time, I dare not book this apartment in the future!
- Anonymous User