Totally agree with below negative comments. Some rude staff, but Anna was great on reception. Manageress attitude is a disgrace and she is very rude & aggressive. Pool freezing cold next to the road and it’s noisy. Also had to pay for pool towels. Rooftop dry martini bar, waiter is rude and not allowed to sit down without buying a drink!!! Total rip off, cheaper at the bar downstairs. Not allowed to move furniture to sit together without getting told off. Downstairs bar was open however, we got told to move inside as we were disturbing other residents in their rooms, at 10.15pm (no signs to state we couldn’t sit outside) as open. Lookalike Johnny Depp served us who was very friendly. The lifeguard is very friendly and helpful. Shame about the others. I had to upgrade my room because of my four month old daughter therefore I had to pay An extra £300 for a cot as other family members had the same room for a cheaper price!! Quite a few comments about plug sockets in the rooms not working family members said they only had 2 working. Not sure what the differences between a comfort room and a superior room as they are both the same!! Some of the rooms are facing the main road so they are very noisy traffic, bins been emptied, etc Thin walls you can hear your next door conversations and noise above from other rooms . Overall, I would not recommend to stay here unfortunately .
- Guest User
We had a really enjoyable stay at this hotel, the public areas are beautiful, our room was freshly decorated with a comfy bed and was absolutely spotless probably the cleanest I have ever stayed in. The staff were all really friendly and greeted us each day. The bar staff were really friendly and special mention to Antonio who is excellent at his job. Yes the rooftop bar is more expensive but a lovely experience , thank you xx
- Guest User