My wife and I drove 7 hours to Crescent City to celebrate our 45th anniversary. It will be our most memorable, but not in a good way. We noticed an odor as soon as we entered the room, and upon opening the toilet found it plugged and filled with excrement. (see attached photo) I immediately returned to the front desk and calmly asked the desk clerk to move us to another room with a functioning (and not disgusting) toilet. Although there were many vacant rooms at that point, he refused. I then asked that the housekeeping staff return and unplug and clean the toilet, but he informed me that there was no one available. I find that interesting because in several reviews the management told other unhappy guests their staff is available 24/7 to help mitigate issues, and would have sent our housekeeping team to inspect a room if they had been aware of a problem. He was clearly aware of our issue and refused to address it. I then asked to speak to the manager and was told the person was unavailable. The clerk then offered me a discount to stay in a room with a gross and unusable toilet, and he wasn't joking. He then said the best he could do is to give me a plunger. I asked him to take care of it himself and he refused. At this point I was quite angry and he simply said he would refund our money and we should leave. There were no rooms available for over 80 miles and that at 3x the price which we couldn't afford, so we ended up driving another 7 hours back home. What was most infuriating was the totally dismissive attitude of the clerk from the onset. If he had even shown the slightest concern for our situation or any interest in addressing it, we could have calmly taken care of it. He could have offered to call in the cleaning staff that clearly didn't do their job, contacted the manager, called a plumber, or offered to help us himself. He did none of these. I still can't believe that you would expect a guest to unplug and use a dirty and disgusting toilet left by a previous guest. Heaven knows what diseases one might catch using it in this condition. This was truly the worst lodging experience I have endured in 50 years of travel.
- Guest User
This inn has a great location right near the harbor. We had a great room with good view. The breakfast each morning was excellent. But it is the service that I really want to emphasize. Great staff, very friendly and extremely helpful. After we checked out, I discovered that I had left some items in the room. I contacted the inn and told them. They located the left items (razor cord and walking stick) and mailed them to me. That is way above and beyond normal service. I would give them ten stars if I could!
- Guest User
