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Check in was an absolute nightmare. I booked through trip.com instead of through hotel for a better deal. When I arrived the hotel audit told me there were two bookings under my name even though I only made one, so when she tried to cancel one it deleted both bookings... Online it says no refunds, and I had already paid for my room, and she was trying to make me pay a second time because she claimed she ”couldn't see my payment.” 🙄 She made me give her the number to the booking agency who basically told her they can't refund the money as per policy. She wasn't going to give me a room at all it felt like unless I paid again. Mind you, I paid $95 or $97 after taxes, no way in hell was I going to let that go and give the hotel more money. NO. Eventually she called her manager which she should have done to begin with and he talked her though how to fix the mistake. I am still angry over this. It was my first time here and it took me over an HOUR to get into a room. I was late to my online conference for work because of this. RIDICULOUS!!!!!! Aside from her, the hotel room was very cozy and comforting. Bed was unbelievably comfortable, so was the sofa in the room. I like that they use neutrogena products in the bathroom as well. Looks like updated flooring in hallway and bathroom which was really cute. I do recommend staying here as I'm sure the above incident doesn't happen all the time. Breakfast in morning was good, VERY polite woman serving. All staff had masks on and I noticed a couple regularly using sanitizer... I'll probably stay again.

The room was facing I-5, and the traffic was noisy all night long. Fortunately, I brought earplugs, otherwise I might as well have dozed off in the car and continued on my way. Check-in was at 10:30 pm and check-out was at 8:30 am. The experience was a bit uneconomical. It's a good idea to book it near Olympia Airport, where your stay will be more comfortable. Would not recommend this hotel. In addition, a small so-called swimming pool is being repaired, and other facilities are basically not used.

We found some hairs on the bedsheets but every other thing was clean. The service was 💯 the facilities are clean.

Clean and friendly pool was open but dirty the ground around the pool was slightly slippery. My son slipped 5 times he was just walking around the pool. We had 8 kids and everyone had trouble walking and not slipping I myself slipped a couple it could have been bad

Absolutely one of my best experiences! Clean and convenient! Front deck is friendly.

The price is super high, the room rate is not half of Seattle. If you want to go to the Olympic National Park, staying for one night is super cheap. Whether it's the environment, comfort, cleanliness is great! The breakfast is extremely rich, especially like single + cheese, beautiful! Breakfast is very abundant from 6:00-9:30, highly recommended

This location is really showing its age, The air conditioner produces loud noise to an extend that affects sleep. We also experienced power outage in the morning, that affected providing anything hot.

The room was clean and tidy, and the air conditioning sound was small. Breakfast is not bad. It is leaning on the high-speed side, a little noise. If there is no sleep problem, this can be ignored.

Management was awesome very friendly and helpful. The front desk lady was very friendly and helpful the rooms were clean they went out of their way to help me with the TV very friendly and sweet I would recommend my friends to stay and I would stay again